Randy Browning and his wife, Annah, recently celebrated the 10th anniversary of Beaufort, S.C.-based Glass Express.
“I started in the repair and replacement business 33 years ago and got into it by accident when I took some time off college. I liked it and stuck with it,” says Browning.
After working for bigger companies for many years, Browning decided to launch his own company.
“With my own company, I can care more about the customers,” he says.
The company has a storefront with two technicians. It offers AGRR services both at the storefront and through mobile technicians.
“We used to do everything, but we just do automotive now,” Browning says. “I decided to back off the flat glass business.”
Browning says he’s witnessed a lot of changes over the years—both good and bad.
“Pricing keeps going down as people go cheaper and cheaper. The insurers focus on price now,” he says. “But I have seen some positive changes. The technologies and installation techniques available now are a lot better. The tools technicians have available to them now are a lot better. We would have saved a lot of neck injuries if we would have had these tools available years ago.”
Browning has no plans to retire soon.
“I plan to keep going as long as I can. We have a pretty solid customer base,” he adds.