Hanover Insurance waives the glass deductible for its platinum insurance customers who use the company’s preferred glass provider or network-affiliated automotive glass shops, according to Emily Trevallion, a Hanover spokesperson.
“They are waiving the deductible if Safelite does the job,” says Steve Svestka, owner of Express Auto Glass in Chicago. “It’s happened at least twice now. We do work for an auto body repair shop down the street. They are good, honest mechanics. A long-time customer of theirs had glass damage and the shop recommended us. The customer came to us initially but then decided to take it to Safelite to get his deductible waived.”
“We do waive the glass deductible for platinum customers if they use our preferred glass providers or network affiliates,” says Trevallion. “Our network affiliate program is an open network that any glass provider can join by meeting some basic requirements.”
Glass companies can learn what is required to join Hanover’s network affiliate program by contacting a regional claims office or local agent.
“Hanover Platinum Protection is currently available in most of the states where we write personal lines of business,” Trevallion notes. “It is not yet available in Georgia and Massachusetts. The Platinum Protection offers a package approach for insuring auto and home and may also provide coverage for watercraft and recreational vehicles.”
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