Cadillac Automobile Company, a division of General Motors (GM), has been hit with a lawsuit alleging the company manufactured and/or designed 2010-2013 Cadillac SRX models with leaking sunroofs and has denied warranty coverage for certain year models.
Kelley Gaines filed a lawsuit against Cadillac for alleged defective sunroofs in certain SRX year models.
Plaintiff Kelley Gaines, a resident of California, claims the vehicles were manufactured or designed with defective sunroof seals or drains, allowing water to enter the passenger side of the vehicle. This, she claims, results in wet and moldy floors, damage to interior components and electric modules.
In February 2017, the plaintiff claims to have noticed that the floorboards of her 2010 SRX were soaked with water and was told by a dealer that the water had also saturated the padding between the firewall and instrument panel assembly. Gaines alleges the dealer informed her that the right front sunroof drain hose was loose and the right front sunroof was not seated in the grommet at the firewall.
Both parts were replaced at $442.48, an additional $513 for removal and $50 for cleaning the carpets. The plaintiff’s insurance covered the majority of the costs, but she had to pay the $250 deductible.
According to the court document, the manufacturer allegedly denied warranty coverage for replacement parts and repairs for models older than 2014, despite issuing a notice of a water leak as early as August 2013.
The lawsuit states, “In or about August 30, 2013, within the initial Bumper-to-Bumper Limited Warranty period of the Class Vehicles, Defendant issued General Motors Document … ‘Water Leak at Driver/ Front Passenger Floor Area and/ or Front Carpet Wet.’”
According to that GM-issued document, “GM bulletins are intended for use by professional technicians, NOT a ‘do-it-yourselfer.’ Defendant therefore intended that Class Vehicles with the Leaking Sunroof defect are not to be repaired and/ or replaced by anyone other than a professional technician.”
GM’s notice says the condition or concern is that “Some customers may comment on seeing a water leak in the driver or front passenger floor area and/ or finding the front carpet wet.” The company outlined each possibility: a void in the cowl seam sealer; the sunroof front drain hose grommet(s) may not be connected or fully sealed in the cowl panel or at the sunroof frame spigot; the sunroof front drain hoses are misrouted or are too short and display a higher level of tension.
Currently, this class-action lawsuit only includes owners in California, but Gaines claims more than 222,000 of the affected SUVs were manufactured.
They should have had better quality inspections at the factory regarding all auto glass.
I have a CTS 2006 and have the same problem with leaking. The water will drain down and get caught underneath the floor and shorts out the electrical system. I didn’t know what the problem was until I googled it. If you pursue a class action let me know. Aprilldybg@gmail.com. the car still runs fairly well. It only has about 60,000 miles on it. The only problems I have are all related to the leack. Thank you for your info.
I have this issue w/my 2008 CTS. Only has 53,000 mi because I can’t drive it if chance of rain and can’t re-sale because of the leak. I’m contacting legal counsel for class action lawsuit. I see many,many people with the same problem. No reason to have this issue with a Cadillac!!
While under warranty I had a major flood on the passenger side of my 2008 CTS which the dealership fixed. Now it’s happening again, but this time it’s on the driver side. Need to check my sunroof drains, but I’m not at all sure that’s where the water is coming from. I taped the sunroof and it rained night before last and there’s standing water under my carpet again. So frustrated with this car….nothing but headaches since I bought it. NEVER again. If you do start a class action suit, please let me know: d p u r k s @ c o g e n t c o . c om.
Service Bulletin on CTS
http://www.revbase.com/BBBMotor/TSb/DownloadPdf?id=168796
Hi, I am one of those 2008 CTS owners, such as yourself who is experiencing the leaking sunroof issue. The water was in the driver and passenger floorboards the few times. We had the drain lines blown out multiple times, had the carpet removed as well as the headliner and had them steamed cleaned. Noticed today that there was interior condensation AGAIN today. This time there is water in the rear passenger floorboard. I am beyond hacked off at this.
Did you by chance get any kind of direction from your attorney on this? I would be glad to join this class action. It is an OBVIOUS manufacturer defect.
My 2011 Cadillac SRX has a water linking on passenger side floor of car
http://www.revbase.com/BBBMotor/TSb/DownloadPdf?id=188463
My 2012 cadillac SRX just went to the dealership for the wet carpet on the passenger side. We will see how much this is at $100 per hour. This is totally wrong. I should have gotten a recall notice if they knew there was a problem.
I have 2004 srx I’m the only owner and have had issue with roof and leakage to floor, baking soda has alleviated smell but hopefully the manufacturer will do better job with sunroofs and any other leaks in future.
Just purchased a second hand 2010 SRX and I am having this issue now…… I’m in Texas. I don’t see Texas listed anywhere. Huge bummer, hopefully the warranty I purchased with the car will cover the repairs.
I live in Tyler TX and have problems with my sunroof leaking. It caused the rear gate operating mechanism to burn out after allowing 6″ of water into the compartment under the spare tire. I paid $1500.00 to have it replaced. Now it has done the same thing again, only this time not only has it damage the gate operating mechanism but has allowed water inside the front and rear floor boards and there is evidence of mold on the sunroof.
This exactly what is happening to me..yesterday my dealer said estimate is starting at $1900..I contacted GMC and they said no help contact your Customer Experience person.
Cadillac SRX 2010. 3rd time for me and not happy. First time was the rear drains and they said it was part a recall. This time it’s the front drains and I was told they forgot to clean them when I was last in for service? I didn’t even know they did that. (guess now I know why!) It’s the winter here so this issue resulted in me having to ice scrape the inside of my windows before I could use the vehicle, or let it defrost and drip on my head and all over. Didn’t seem right I had to pay for something that had been built defectively. It cost me $500 this time. Now, seems it was never fixed, so just a few days later, it all happened again. I am so glad to see all your posts. I will let you know if no satisfaction, I will take it further. I am very disappointed. I bought the car because of the historic “high class” brand reputation. They are definitely not showing any class in their actions here, but could be a class action.
I also have a 2012 SRX and I am experiencing the same issues. I could not figure out the issue until I did a search and came across this site. I was confused about the problem because it doesn’t seem to happen when I wash the car only when w have a down pour of rain.
My 2015 Cadillac Escalade is leaking from above when it rains. The overhead liner is soaked on the drivers side from the sun visor back beyond the second row passengers seat. This is obsurd and highly concerning. I’m reading a lot of forums about leaks in these GM vehicles. What’s being done about this shoty design? I feel stuck with a product that is no good. Help!! Any suggestions or class action lawsuits happening? What about consumer protection laws? Thanks. Beverly 845 499 0607
My sunroof has a hole my Cadillac has a dent on top and window being scratched, the iron is bent upwards on top of the roof . Its a 2009 Srx Cadillac.What is Estimate.
My sunroof has a hole my Cadillac has a dent on top and window being scratched, the iron is bent upwards on top of the roof . Its a 2009 Srx Cadillac.What is Estimate.
My XT 5 , 2019 has had 3 major leaks, including the sunroof & screen opening during a torrential rain. Now Cadillac is saying debris (leaves) is collecting in the window wells?
Am I responsible for blowing leaves??
I live in Atlanta and I purchased a used 2012 SRX last year (only 1 other owner) and my truck has completely stopped working a few days ago. I had it towed to dealership and was just informed that there is almost a foot of water in truck where spare tire is. They advised they are still not sure what’s wrong but I should hear from them in the am.
what happened with yours? I am in the same situation and they wont do a thing said its my fault basically that there is a foot of water in my trunk and warranty will NOT cover it why do we buy them what do they cover I was told MAJOR components its a electrical component MAJOR enough
we have a 2007 SRX prev owner was 92 years old never used the sunroof, We pruchased it in 2017 57,000 miles on it
found water in the spare tire compartment rusted jack. then started leaking driver side above my Boise Speaker and to floorboard. , Called Cadillac 2018 Jan and they said no one ever reported a problem.
has anyone gotten a good response or help, we replaced the whole sunroof and replaced the tubes in the rear and rerouted to fender area not back in the trunk. now front is leaking .
i had a 2008 Cadillac CTS SAME problem car was soaked on passenger side Mold caused me to be seriously Ill and I am STILL recovering. I lost my car , my business, my health and my home. My mother now has the same problem with her 2010 SRX and the Cadillac dealer sold her a new car after she spent 1400 dollars an repair only to have car die completely on the way home
DISGRACEFUL She is 81 years old
Cadillac should come clean and take the losses instead of US
Have a 2010 SRX 4 right passenger side started off with a small leak the dealer ship said they fixed it among other things 3000 dollars later then replaced Catalytic converter which is what I went in for another 3000 dollars then crank shaft sensor turned out to be the timing belt 3200 dollars now I am back getting the leak worked on soaked the inside of my car. Along with all my health issues and Debt! I’ve jacked up all my credit cards and had to file for SSD ! Im in tears over this. I can’t afford to pay my own bills I’m stuck with this mess because of GMC! Im one person with no where to go my husband passed from cancer and I’m a cancer survivor we were in it together I don’t need anymore tragedies GMC
Yes ! Same here in Texas. Cadillac would go completely under if they eye takin on by a barracuda “ lawyer. They would file some chapter and protect them selves . All elec is fried. Rear gate doesn’t work.passenger/driver floorboards are gonna rust thru like Fred Flintstone! Dear God ? Send us all a class/action lawyer in Texas. I’m a disabled veteran can’t get wheelchair out the gate. Blah-blah
Sorry .. spellchecker does it’s own thing . Can’t always catch it.
Correction:
Cadillac would go completely under if a class-action were to be filed at this point. With a semi-aggressive lawyer..
Also re: recall on just the “main initial leak problem itself ? ( not to mention the damages that trickle down) I have addressed the recall .. their response was;
“It’s NOT a safety issue. It doesn’t meet the criteria under THEIR interpretation of SAFETY”..
CAD: “how do you define safety “?..
I have a 2009 cts and mine leaks the same way now I’m having all kinds of fault codes and modules acting up and Goin out
Can you help. I am having the same problem, things aren’t working and I have around 5 codes coming up. Were you able to fix it. Let me know please
My 2016 Srx is having same problem. Tubes from sunroof leaked under trunk. The module under trunk where spare tire goes is completely ruined. All wires need to be changed also. My car is acting crazy, all lights flashing, every warning, horn honking while I drive. Cadillac says its not a safety issue. Dealership tried to tell me its my responsibility to check for leaks, cause I know most people pull their trunk apart to make sure their Cadillac was built properly! Quoted $3000 to fix. Has anyone had any luck with Cadillac covering the repair?
I have 2013 cadillac srx and it leaks also!!!
I have a 2013 SRX now. I’ve had a 2011, a 2010 and a 2004 all SRX’s with sunroofs and they ALL LEAKED! This last one 2013, I told my husband I didn’t want another one but he bought me one anyway. While I am grateful to have a car I feel like Cadillac is scamming people! All this money for these cars and I’m riding around with my car smelling like pickles and mildew! Not to mention I live in Michigan “Pot hole heaven!” And my car rides like a dump truck… seriously disappointed!
My Cadillac 2012 SRX leaks whenever it rains. Don’t know who to turn to for help. The dealership want an arm and a leg to repair this issue. Why is there not a recall for this problem with their vehicles.
I have a 2012 SRX and it Leaks on both the Passenger side and the Driver side.
In reading some of the other People’s remarks, it sounds like it’s not just my 2012 but other years too
Has anybody tried to call the Cadillac corporate regional Manager ?
2012 SRX I had at dealer for warranty work for other issues when i was told it was ready for pickup the floor in front left and right side were soaking wet. i was told tech must have left the windows down in the rain. this is bullshit because they new of the problem just didn’t wont to repair it. it was always parked indoors so i previously never noticed a problem
I purchased a 2012 SRX 2 weeks ago. I checked the roof but there were no watersports, I was quickly shown the spare tire and the radio played without any rumbles or static. Early AM and another this afternoon was our 1st rain since DOP. Coming home in the 2nd rain, I started feeling a steady drip on my head, face, shirt and in my lap. Above the sun visor was approx. a 7″ wet spot that continuously dripped and was soaking wet. After seeing this forum I am going to check the floorboards and spare tire housing for any more leaks. This is not how anyone should start off in their “new to me” vehicle with a not so low pricetag for pre owned. Wonder if that’s why my front Bose speaker sounds blown, which I discovered at home while adjusting the tones. I hope and pray I can work these issues out without paying the price of another vehicle. Thinking maybe now, I should have stuck with Jeep or looked some more at Honda Pilots.
I have a 2015 SRX where the right rear sunroof drain got clogged and flooded the rear compartment shorting out the rear lift gate lock and power lift. $2.2K to repair with NO assistance from Cadillac. Poor design and worse customer service.
My 2010 cadi srx just had same issue and mold and now i have toxic mold illness and am sick and nobody wants to take responsibility. At first I didnt even ask for anyone to stepup but then when I saw how the manufacturer reacted and treated me and that im not ok with. Im a human being. A life is worth more then a few more dollars in your pocket. Step up and do right. Thats all I want
Can people learn again how it feels to be proud of yourself for hard work and having integrity.
Also, i fixed the leak myself in 10 minutes for $8. Youre welcome.