How Will These Recalls Impact Your Customers?

The National Highway Traffic Safety Administration (NHTSA) has issued three recalls with implications for the auto glass industry. The recalls affect New Flyer Industries Volkswagen Group of America, and Porsche Cars North America recently published three recalls that may affect your business.

New Flyer of America

Hundreds of heavy-duty busses from New Flyer Industries are affected by the company’s latest recall. According to the NHTSA, the company is recalling vehicles due to the possibility of its rooftop glass panel shattering. The administration stated, the glass breakage may affect driver visibility.

Glass shop representatives working on the recalled models can assure their customers that the tempered glass panel will be replaced for them at no cost. Shop owners can advise their customers to contact New Flyer’s customer service center if they have more questions at 1-204-224-6706 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.


Volkswagen’s recall impacts more than four thousand 2019 Beetle and Beetle convertible vehicles. The administration states the vehicle’s instrument cluster may not provide a visual warning if a driver has break failure. The absence of a visual signal may increase the chances of that vehicle model getting into an accident.

Industry professionals can assure their customers that their instrument cluster software will be updated as necessary, at no charge. Shop owners can advise their customers to contact Volkswagen customer service at 1-800-893-5298 if they have further questions.

Volkswagen states, it will notify all affected owners of its latest recalls.


More than 14,000 Porsche owners are affected by the company’s latest visibility and electrical recall. Two dozen of the company’s vehicle models are affected. The NHTSA states that drivers are not visually made aware when their brake pads are worn out. This can result in the driver losing control of their vehicle and increasing the likelihood of getting into or causing an accident.

Porsche stated it will notify all affected vehicle owners of the issue. Shop owners can assure their customers their instrument cluster software will be updated, free of charge. If customers have additional questions, vehicle shop owners can advise them to contact Porsche customer service at 1-800-767-7243.

This article is from glassBYTEs™, the free e-newsletter that covers the latest auto glass industry news. Click HERE to sign up—there is no charge. Interested in a deeper dive? Free subscriptions to Auto Glass Repair and Replacement (AGRR) magazine in print or digital format are available. Subscribe at no charge HERE.

This entry was posted in glassBYTEs Original Story and tagged , , , , . Bookmark the permalink.

Leave a Reply

Your email address will not be published. Required fields are marked *