Attention AGSC/NWRD Members: Attend AGW for your Continuing Education Units

To maintain the highest standards in automotive glass repair and replacement, auto glass technicians who are Auto Glass Safety Council (AGSC) members must receive a certification as well as recertification.

Recertification applies to accredited technicians who have previously taken and passed the Auto Glass Technician or Master Auto Glass Technician Tests and can be achieved by either retaking the test every three years or by accumulating 18 education credits over the three years.

Just one more reason to attend Auto Glass Week™ (AGW), June 7-9, at the Orange County Convention Center in Orlando, Florida.

“It can be hard to take time out of busy work schedules and family responsibilities to acquire these credits,” said Deb Levy, president of the AGSC. “Many of our technicians count on AGW for reaccreditation CEUs and we are delivering in 2021.”

This year’s event offers an unprecedented nine CEU accredited courses for members of AGSC and its National Windshield Repair Division (NWRD), making this event a one-stop-shop for recertification. Look for the Continuing Education Unit (CEU) designation next to those sessions on the attendee brochure for more information.

To register, or for more information on AGW updates visit

Following are AGW’s 2021 CEU sessions:

Monday, June 7

9:00 a.m. – 9:45 a.m.
Quality Issues Part 1: Counterfeit Glass
How widespread is counterfeit glass? How do you identify it? Where does it come from? OEMs have worked together over the past ten years to stop counterfeit glass from making its way here. Learn from a representative from the Ford Brand Protection Team (which includes Carlex), how it has banded together with an independent agency, and other OEMs, to stop glass counterfeiters in their tracks. Still, some product does make its way here—find out how you can spot the counterfeit glass.
Speaker: Jason Kosofsky, a member of the Ford Brand Protection Team and a counterfeit subject matter expert.

10:00 a.m. – 10:45 a.m.
OE vs Aftermarket Glass
What is the real difference between OE and aftermarket glass? How does this make a difference when dealing with insurers, what do you have to use based on positions from the car makers? How does calibration fit into all of this? Find out answers to these and more during this special panel discussion composed of glass makers and distributors.
Speaker: Paul Anaya, vice president of sales and marketing for Mygrant; Mark Hurst, supply chain manager for VITRO®.

11:00 a.m. – 11:30 a.m.
Making Customers for Life
Attracting customers for life means building your value and communicating well. This starts early on in every customer interaction, and it has a direct link to overcoming objections, making more money, getting more reviews and gaining more clients. This session will teach you how to build value for your customers—and how it will help grow your own business as a result.
Speaker: Shiloh Spoo, president of GlasWeld.

11:30 a.m. – 12:00 p.m.
Profiting More from Repair
This hard-hitting session will show you how to move toward great growth and profit from repairs. It will discuss ways to achieve more profit, how to conduct repairs in the age of ADAS and offer a number of strategies from people who know.
Speakers: Linda Rollinson, president of the National Windshield Repair Division (formerly NWRA); Korey Gobin, sales manager at Delta Kits; and Rich Campfield, president of UltraBond Inc.

Tuesday, June 8

Fourth Annual Advanced Driver Assistance Systems (ADAS) and Calibration Summit
Join us for these sessions devoted to ADAS technology, and discussion around offering calibration services.

9:00 a.m. – 9:30 a.m.
Emerging ADAS Technology
Learn about new technology and how it fits into the cars of the future.
Speaker: Chuck Olsen, senior vice president of Automotive Technology Solutions for AirPro Diagnostics.

9:30 a.m. – 10:45 a.m.
ADAS: Research, Training, Association Efforts & More
With recalibration being an integral part of the auto glass installation process, learn from a variety of industry segments regarding the efforts of various associations, research organizations and those involved in training efforts.
Speakers: Emily Jackson, marketing director for Mygrant Glass, and leads Mygrant’s ADAS training and technical team; George Lesniak, director of ADAS sales and training for Autel; Chris Gutierrez, head of research and development at Protech Automotive Solutions, and part of the CIECA calibration committee; Jacques Navant, technical director, Don’s Mobile Glass/The Calibration Station, and chair of the AGSC ADAS committee; and Eric Newell, VP of field operations and business development for AirPro Diagnostics. The session will be moderated by AGRR editorial director Tara Taffera.

11:00 a.m. – 11:45 a.m.
Learn from Auto Glass Shops That Offer Calibration Services
Last AGW’s panel discussion with auto glass shops who offered calibration services was a show hit. We will bring that format back again with new speakers who will address the variety of questions still associated with calibration. Moderated by AGRR editorial director Tara Taffera, with plenty of time for questions from attendees.
Speakers: Barry Lintner, owner at Lloyd’s Glass, and Correct Calibration Services; and Jacques Navant, technical director, Don’s Mobile Glass/The Calibration Station.

12:00 p.m. – 1:00 p.m.
Crisis Aftermath: Lessons from COVID
Join a panel of auto glass executives who will share what they learned from COVID, and how those lessons will help lead them into the future. What were the most important items they learned from the crisis? How did they motivate themselves in difficult times? What worked and what didn’t? What changes will last beyond the pandemic and how are companies preparing differently for the next big crisis?
Speakers: Ted Andersen, vice president of franchising at NOVUS Inc.; Jon Laski, CEO at City Auto Glass; and Peter Brown, president, Tiny and Sons Auto Glass.

Wednesday, June 9

8:00 a.m. – 9:00 a.m.
Quality Glass Part 2: How to Ensure Correct Glass Parts
From defective glass, to receiving the wrong part, to customers who misidentify their features, auto glass shops say the rate at which they receive wrong or defective glass parts is on the rise. How can we help lower these rates? Learn how to train your customer service representatives to ask the right questions of consumers; learn how some of the VIN decoder tools may be able to help; how to use NAGS correctly; and more.
Speakers: Rose Williams, CSR for Mel’s Auto Glass and two-time Gold winner in the Auto Glass Week Customer Service competition; Josh Schwermer, chief technology officer at Glass Mechanix.

Health and safety protocols will be in place. For more information on continuing education visit We hope to see you in the wonderful city of Orlando!

This article is from glassBYTEs™, the free e-newsletter that covers the latest auto glass industry news. Click HERE to sign up—there is no charge. Interested in a deeper dive? Free subscriptions to Auto Glass Repair and Replacement (AGRR) magazine in print or digital format are available. Subscribe at no charge HERE.

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