Custom Glass Solutions Recognizes First Wave of Certificate Recipients in New Job Mastery Program

Custom Glass Solutions (CGS) recently held its first ceremony to deliver Certificates of Job Mastery and Task Mastery to its employees completing their job-based, structured, on-the-job training program. 156 total employees received certificate portfolios at the company’s facilities in Upper Sandusky and Fostoria, Ohio.

From left to right: John Trott, Kathy Oliver, Carol Kern, Laura Grier, Diana Jacoby and Rocky Rockhold.

While its traditional on-the-job training program served its purpose, CGS realized it would need to construct a more comprehensive training infrastructure to accelerate the transfer of worker expertise to meet business needs. The approach makes it possible for the company to document the training progress more accurately, provide metrics to measure and improve outcomes and engage the workforce more fully by supplying credentialing opportunities to its production workers, according to the company.

Once certified, lead trainers document that an employee has mastery of 50% of the job classification’s tasks. They are recognized for their achievement and when they master all the tasks the job classification requires. A certificate and portfolio detailing the skills demonstrated are prepared and signed jointly by Proactive Technologies, Inc., which provides technical support for the project; Tri-Rivers Career Center, Adult Education, RAMTEC; and the CGS Human Resource director and operations director. Nearly 320 of its 470 employees at the two Custom Glass Solutions facilities are enrolled in the training and cross-training.

“We frequently do not see this type of concrete progress with projects we support,” says Tonia Saunders, assistant director of Employment Services for the Ohio Department of Job and Family Services. “I attribute that to the strong leadership at Custom Glass Solutions, and to the hard work and commitment of their employees. I expect we are just seeing the beginning of greater things to come from this project and all involved.”

Chase McKee, quality technician receives the Certificate of Job Mastery from CGS director of operations Jon Inkrott (left) and Quality Manager Mark Schrader (right).

Deana Powelke, director of Human Resources for Custom Glass Solutions, expressed her enthusiasm with the new training program.

“This is a uniquely win-win training model that puts our employees more fully in the driver’s seat on the roadmap to success in their career at CGS,” Powelke says. “It was a significant investment and effort and I’m proud that our dedicated workers are now able to receive a credential documenting their cumulative skills for the increasingly complex jobs they perform. We could not have done this without the help of many people and support from the local and state workforce development agencies.”

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