Leroy Ayers joined PGW Auto Glass’ Denver location as a temporary windshield delivery driver in 2003. Ayers had bounced throughout the retail industry and was ready for something more. He found that something in the auto glass industry just 30 days in.
“Usually, there’s a 90-day period that you have to work as a temp,” says Ayers, who was 40 then. “But 30 days in, they said they wanted to hire me. I told myself and my wife at the time that this was my last job. Twenty years later, I’m still with the company.”
PGW Auto Glass is a supplier of auto glass and shop accessories with more than 120 distribution branches throughout the United States and Canada. Its distribution network provides small orders, same-day and/or overnight auto glass deliveries to more than 27,000 customers, per the company.
Little Rock, Ark., native Ayers says his forte has always been customer service. Before joining PGW Auto Glass, Ayers worked at several hotels, Best Buy, T.J. Maxx and a Tyson Foods processing plant.
Ayers worked as a delivery driver at PGW Auto Glass’ Denver location from 2003 to 2006. He then served as a branch manager until 2008. From 2008 to 2016, he was a branch lead at the same center. In 2016, he moved to Atlanta and worked at that location as a delivery driver and a branch lead until May of this year, when he started a new journey as a customer service representative (CSR).
“I had a couple of apprentices in Denver who looked up to me,” Ayers cites as his proudest accomplishment. “I helped train them to become branch managers. When I was in Denver, I also met customers that turned into friends.”
Getting the Job Done
“If there’s a customer complaint, I dig into it and try to solve it,” Ayers shares. “I think I do a good job—that’s what the customers tell me. There’s always a new challenge. I like satisfying the customer and knowing that they’re happy. They can come to me knowing I will do my best to get the job done.”
CSR’s like Ayers get the job done daily. Auto Glass Week™ 2023, held September 20-22 at the Virginia Beach Convention Center in Virginia Beach, Va., represents an opportunity to showcase customer service skills in a competition featuring real-world scenarios.
The Auto Glass Customer Service Representative Competition’s Grand Champion will receive $2,500. Click here to register for the showdown. The registration deadline is July 14.