Consumer Advocates Press FTC on Right to Repair

Right to Repair laws remain of paramount importance to the auto glass industry.

The consumer advocates Public Interest Research Group (PIRG) and its allies have pressed the Federal Trade Commission (FTC) to move forward on Right to Repair regulations to allow consumer and non-OE affiliated companies to work on their own vehicles and other things.

“The Right to Repair is based on a simple idea,” the group says. “Americans should be able to fix our stuff. The Federal Trade Commission, which has studied the Right to Repair for the last five years, closed a 30-day public comment period on the topic on Feb. 2.”

An allied group,, collected 7,853 comments in support of a petition asking the agency to create a “Repair Score” program.

The groups want the FTC to:
• Develop, administer, and enforce a technical standard for scoring devices based on how repairable they are.
• Require manufacturers to provide a minimum standard of support for repairs, including publishing repair documentation and schematics and access to commonly-replaced spare parts.
• Protect repair choice by ensuring that consumers and independent businesses can provide repairs for modern electronics.

“In the request for rulemaking, we argued that the FTC Act, the 1914 law that created the FTC, allows the agency to create new rules to protect repair,” PIRG says. “We argue that selling someone something we can’t fix, or can’t be fixed by anyone except for brand-authorized service providers, is a deceptive and unfair method of competition.”

Linda Rollinson, owner of Superior Auto Glass in New Port Richey, Florida, says consumers should have the right to repair or hire people to repair their auto or homes.

“People should have the right to repair their vehicle or their home with whomever the choose, and insurance companies should allow them the choice,” she says.


This article is from glassBYTEs™, the free e-newsletter that covers the latest auto glass industry news. Click HERE to sign up—there is no charge. Interested in a deeper dive? Free subscriptions to Auto Glass Repair and Replacement (AGRR) magazine in print or digital format are available. Subscribe at no charge HERE.

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