Driver Complains about Inflated Windshield Claim, Insurance Rates

In 2022, a Tampa, Florida, man submitted an insurance claim for the repair of his cracked windshield.

A year later, however, he received a call from someone claiming to be with an auto glass company wanting to fix the glass again because it was under a recall, according to a report by WFLA television station.

“I thought I was doing my due diligence by asking if there was going to be a charge for this,” the man says. “They assured me there was not going to be a charge; it was under the recall.”

The windshield replacement turned into $14,393 in claims and doubled insurance premiums. He learned that Farmers Insurance was billed $6,108 for the second windshield. His signature was forged on the work authorization.

His insurance premium skyrocketed, causing him to lower his coverage to afford it.

“Well, I was angry because that means I endorsed it,” he says. “Someone is representing myself as a fraud, and I know auto glass doesn’t cost $6,000 to replace. $400 to $600 is the customary amount. Not $6,000.”

Farmers Insurance was billed thousands for two windshields supposedly under a recall. The invoices are from Florida AutoGlass Guys LLC, based in Sarasota.

According to Florida business registration records, reviewed by GlassBYTEs staff, Florida AutoGlass Guys LLC manager Stephen J. Matthews registered the company on April 25, 2023, with an address in Sarasota, Florida.

Since then, the company has filed 77 complaints in Hillsborough County, Florida, 13th Judicial Circuit Court against various insurance companies, such as Farmers Casualty, State Farm General Insurance Co., The Travelers Casualty Co., Liberty Mutual Insurance Co. and National General Insurance Co., among others.

The dollar amounts of the claims totaled between $500.01 to $2,500 for “Tier 3” claims and between $2,500.01 to $5,000 for “Tier 4” claims.

The company did not return calls seeking comment.

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