Violent Hailstorm Smashes Auto Glass, Makes Local Business Adapt

On Saturday, April 20, a severe storm passed through Rock Hill, South Carolina. The storm wreaked havoc throughout the community and caused extensive auto glass damage.

The storm produced winds up to 90 mph and hail at least 2 inches in diameter. Though it was previously thought that the storm included a tornado, the National Weather Service confirmed Monday that was not the case. Even without a tornado, the wind and hail toppled trees and smashed residential and auto glass.

Quackt Glass has several locations in North and South Carolina, including a

Many windshields were damaged by the hail.

shop in Fort Mill, South Carolina, which is less than 10 miles away from Rock Hill. Quackt Glass’ president, Patricia Smiley, says when she checked the company’s after-hours messages from Saturday, about 35 people had called needing services from the Rock Hill area.

She said many vehicles damaged by the storm have multiple pieces of auto glass that need repair or replacement.

“One of our technicians went out with six jobs today, and each one of those had both a broken windshield and another tempered (lite that needed work) in that Rock Hill area,” she says.

Some unfortunate customers have had a single tree limb pierce through both their front and back windshields.

To accommodate the extra work, Quackt Glass sent two technicians with vans to the area for the rest of the week. The company also plans to extend its work week by a day.

Some auto glass was completely smashed.

Smiley says that since Quackt Glass is on the coast and in the path of hurricanes, adapting business to account for natural disasters isn’t unheard of for them.

“That’s what you do when you’re a small (business),” she says. “You pivot, and you shift.”

Part of that adjustment has included making sure the shops stay stocked.

“We ordered a bunch more supplies last night for our stores,” Smiley says.

She adds that since Quackt Glass’ headquarters is in Charlotte, North Carolina, the company is near enough to auto glass suppliers like Mygrant, Pilkington and PGW to order glass as needed.

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