Leaving a Legacy: Auto Glass Franchise’s National Trainer Retires

NOVUS Glass’ Jay Bickford has retired after 28 years with the company. His last day was May 10, 2024. He was NOVUS’ national trainer within its human resources department. Quebec-based auto glass, collision and mechanical repair services company Fix Network operates NOVUS.

Jay Bickford has retired from his position as NOVUS Glass’ national trainer in the human resources department.

Bickford started his NOVUS career at a franchise in Fort Smith, Arkansas.

“I had always been drawn to the industry and the automotive world, nurturing the idea of owning my own business, so I explored opportunities to open a NOVUS Glass franchise,” he says.

Throughout his career at NOVUS, Bickford moved up the ranks to franchise support executive, director of franchise training and network strategic learning manager before becoming the national trainer within the human resources department. He says he always kept his franchisee background in mind when making decisions about training.

“I’ve consistently prioritized my experience and background as a franchisee and small business owner when training new franchisees and their technicians,” he says. “I’ve consciously considered what information they require and what I would have wanted to know in their position.”

Bickford leaves a prolific legacy at NOVUS. He was responsible for detailed revisions to several internal training manuals and helped create its online training platform. He also helped develop the Fix Network Apprenticeship Program, which trains and certifies apprentices to become technicians.

Jay Bickford put himself in the shoes of the people he was training.

“Through his various roles, Jay has demonstrated steadfast commitment to guiding the next generation of windshield technicians,” says Steve Leal, president and CEO of Fix Network. “On behalf of Fix Network, thank you, Jay, for 28 years of contributions, and best wishes for a fulfilling retirement ahead.”

According to a statement from Fix Network, Bickford has agreed to continue providing his expert advice as an occasional external consultant.

Bickford also served on the National Windshield Repair Division executive committee.

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