Fix Network’s 2025 Global Conference ended Wednesday with an emphasis on global impact. The company’s president and CEO, Steve Leal, says American auto glass businesses will soon see this impact as Fix develops its own claims administrator in the United States.
Conference attendees heard from Stefan Strähnz, the chief programmes officer for Audi’s Formula-1 project, plus international media and franchisee panels. American entrepreneur plus sales and marketing consultant Grant Cardone wrapped up the day’s educational sessions by encouraging franchisees to pursue their potential, value persistent marketing, cultivate customer trust, rather than affection, and stay hungry for wealth.
Grant Cardone is featured on season two of the reality TV show Undercover Billionaire. He spoke about his experience at the 2025 Fix Network Global Conference.
“The only thing you have to learn about money is that someone else has it,” Cardone says. “There’s always a person standing between you and money.”
Leal told glassBYTEs/AGRR that he was glad to have all the company’s brands gathered under one roof.
“We do this event once every two years,” he says. “It’s a chance for each one of our countries that we do business in to have a global perspective … these folks don’t typically have a chance to meet franchisees around the world.”
He hopes each attendee leaves with a better understanding of Fix’s vision and how they fit into it. Leal says the Canada-based company’s global perspective extends beyond the conference.
“We are a third-party [glass claims] administrator in other countries, and we’re looking to bring that into the United States,” he says.
Fix’s TAG Network claims administrator is actively working with several different insurers globally. Leal says Fix is expanding it into the U.S.
Steve Leal outlined Fix Network’s vision for conference attendees.
“We’ve shown a different model (in other countries) that insurance companies are intrigued with,” he says. “We’re making sure that we are truly the neutral party to ensure it is fair for everyone.”
Leal hopes U.S. shops will find TAG a “breath of fresh air” without hidden motives as it partners with U.S. insurance companies.
“Yes, we’re going to refer customers to NOVUS stores, but we’re also going to refer to other locations,” he says. “We’ll follow the rules with insurance companies [while making] it a system that’s more truly neutral.”
Fix is currently developing this rollout, says Leal, and the company intends to take its time to make the claims administrator and associated management software a success in the U.S.
“We’re patient. It’s more of a marathon for us, not a sprint,” he says. “We’re a private company, so we have the luxury of taking the time to build things the way we want without having to worry about rolling it out by a certain quarter.”
Leal says Fix looks forward to releasing more details about claims administration soon.
