Driven Claims has announced the promotion of Kiley Eldreth to manager, network operations.
Eldreth joined Driven Claims’ parent company, Driven Brands, in 2023 and has been instrumental in the third-party administrator’s development and growth.
Kiley Eldreth is Driven Claims’ new manager, network operations.
Driven Claims officials explain that the network operations division works directly with auto glass shops and is the liaison between Driven Claims and its insurance partners.
The division ensures shops comply with the carrier’s rules on service and pricing, as well as federal and state regulations. It also advocates for shops in the instance of bogus warranties or original equipment manufacturer denials.
When customers have warranties or damages, the network operations division also acts as the go-between with the customer, shop and carrier, including alternate shops in the event another retailer needs to step in or assist.
“Kiley is a trusted resource in the industry and her commitment to delivering strong results while ensuring fair and equitable treatment has earned the confidence of our partners,” says Justin May, senior manager, network and partnership. “Under her leadership, they know their concerns will be heard and addressed quickly and fairly.”
“I’m honored to take on the role of network operations manager and continue driving excellence with purpose, performance and partnership,” Eldreth adds.
