Category Archives: glassBYTEs Original Story

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Auto Glass Week™ 2024 Welcomes AEGIS Tools International and AutoBolt as Cobalt Sponsors

AEGIS Tools International and AutoBolt have joined Auto Glass Week™ (AGW) 2024 as Cobalt sponsors. Based in Montana, AEGIS Tools International distributes windshield repair kits, glass handling and removal tools worldwide. AutoBolt is a service designed to help auto glass … Continue reading

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Auto Glass Hasn’t Gone to the Birds: Why Avian Windshield Collisions are Common

Birds hitting architectural glass has been a well-known problem for years, but birds colliding with windshields is also a dangerous, common occurrence. NorthcentralPA.com reports a red-tailed hawk collided with a windshield on April 11. Local emergency services in Turbot Township, … Continue reading

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Automobile Industry Excluded from Recent Oregon Right to Repair Legislation

As the Right to Repair movement spreads throughout the county, Oregon has enacted a consumer electronic equipment bill that was signed into law on March 27. Consumer advocates have praised the latest version of this type of legislation, which will prevent … Continue reading

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Panther Pro Inc. Joins Auto Glass Week™ 2024 as a Silver Sponsor

Panther Pro Inc. is a Silver sponsor for Auto Glass Week™ (AGW) 2024. The company specializes in windshield replacement tools. It also maintains the Duobond repair equipment brand and the Scratchaway glass scratch removal brand. Panther Pro Inc. is based … Continue reading

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New Federal Law Requires Auto Glass Shops to Register

A federal law increasing reporting requirements for companies operating in the United States took effect on January 1, 2024. The Corporate Transparency Act (CTA) applies to most companies, including small and privately held businesses. The CTA requires more information from … Continue reading

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VITRO® Returns to Auto Glass Week™ 2024 as a Silver Sponsor

 VITRO® is joining Auto Glass Week™ (AGW) 2024 as a Silver sponsor. The Mexico-based company is one of the largest glass manufacturers in North America. Its automotive division provides the glass needed for replacement windshields, sidelites, backlites, sunroofs and rear … Continue reading

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Kentucky Bill Modeled After Florida Auto Glass Legislation Signed into Law

The Governor of Kentucky has signed into law a bill to regulate the auto glass industry. The Kentucky law was modeled after a similar one passed in Florida last year. The new law, which disallows the assignment of benefits in … Continue reading

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Omega EDI is Back as an Auto Glass Week™ (AGW) 2024 Bronze Sponsor

Omega EDI is returning to Auto Glass Week™ (AGW) 2024 as a Bronze sponsor. The company is based in Salt Lake City, Utah, and provides software to help auto glass businesses with record keeping and management. AGW is an event … Continue reading

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Too Much of a Good Thing? Reaching the Windshield Repair Limit

There are many benefits to repairing a windshield rather than replacing it. It’s usually less expensive, quicker and better for the environment. But what happens when a customer returns with new damage, needing their windshield repaired for the third, fourth … Continue reading

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Auto Glass Week™ 2024 Welcomes Burco Mirrors and Carlex Glass as Bronze Sponsors

Burco Mirrors and Carlex Glass have signed onto Auto Glass Week™ (AGW) 2024 as Bronze sponsors. Founded in 1979 in Grand Rapids, Michigan, Burco Mirrors supplies mirror glass to the automotive and consumer markets. It sells the auto mirror replacement … Continue reading

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Where’d the Sun Go? Will Auto Glass Shops Hit Pause During Eclipse?

A total solar eclipse will cover large parts of Mexico and the United States on Monday, April 8. Several auto glass shops in the prime viewing area have made special plans for the day of the eclipse. According to a … Continue reading

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AirPro Diagnostics Goes Platinum for Auto Glass Week™ 2024

AirPro Diagnostics has joined Auto Glass Week™ (AGW) 2024 as a Platinum and attendee lanyard sponsor. The company provides scanning, diagnostic, programming and calibration tools and services for collision, repair and auto glass shops. This includes tools like the Auggie … Continue reading

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Sign Up to Compete at Auto Glass Week™!

Register today to showcase your skills on a global stage at Auto Glass Week™ 2024 (AGW)! This is your gold medal opportunity to compete for the title of “World’s Best” in various divisions. These competitions are a celebration of the … Continue reading

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Pop Goes the Windshield: Carmaker Issues Recall for Faulty Bonding

Chrysler (FCA US, LLC) issued a recall on March 28 for some car models because their windshields might detach in a crash. The automaker is recalling some 2024 Pacificas and Voyagers because they may have improperly bonded windshields, according to … Continue reading

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Glass.Com® Appoints Mike Wienick As Marketing Manager

Glass.com has announced its appointment of Mike Wienick as marketing manager. Based out of Washington, D.C.’s suburbs, Glass.com connects vehicle owners with local auto glass repair and replacement services. Wienick has decades’ worth of leads-generation experience in the auto glass … Continue reading

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Auto Glass Week™ 2024 Welcomes Şişecam as Silver Sponsor

Şişecam is returning as an Auto Glass Week™ (AGW) 2024 Silver sponsor. The company is based in Turkey and produces auto and flat glass, glassware and glass packaging. Its glass is used in the auto glass industry globally. Şişecam has … Continue reading

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PGW Auto Glass Gets a New Look to Highlight Software Service

PGW Auto Glass has announced a rebrand following its launch of the “Everything Autoglass” software service. The rebrand includes a new logo. PGW distributes automotive replacement glass, specialty parts, shop accessories and digital services. The company is based in Cranberry … Continue reading

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Benson Automotive Glass is Back as a Gold Sponsor for Auto Glass Week™ 2024

Benson Automotive Glass is returning to Auto Glass Week™ (AGW) 2024 as a Gold sponsor. Benson Automotive Glass is one of the top auto glass manufacturers worldwide. The company makes insulated auto glass, heat-reflective auto glass, laminated windshield glass and … Continue reading

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Tragic Bridge Collapse Will Affect International Auto Shipments

After a cargo ship collided with a pillar, collapsing Baltimore’s Francis Scott Key Bridge Tuesday, an active search and rescue mission shifted to a salvage operation. The bodies of two construction workers have been recovered. Still, efforts were called off … Continue reading

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John Bean Becomes a Silver Sponsor of Auto Glass Week™ 2024

John Bean is joining Auto Glass Week™ (AGW) 2024 as a Silver sponsor. John Bean is a source for innovative aftermarket automotive repair equipment, including wheel aligners, wheel balancers, tire changers, lifts and Advanced Driver Assistance Systems (ADAS) calibration systems. … Continue reading

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Auto Glass Business Worth Billions According to Market Research

According to Verified Market Research (VMR) data, the Auto Glass Market was valued at $23.1 billion in 2023. VMR estimates the value will reach $29.25 billion by 2023, meaning a Compound Annual Growth Rate of 5.2% from 2024 to 2030. … Continue reading

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Auto Glass Goes Old-School: Classic Cars Require a Special Touch

Replacing glass on classic and vintage cars takes different materials and a little extra know-how than replacing glass on modern vehicles. Michael Nichols, owner of Innovation Auto Glass in Bent Mountain, Virginia, knows this from experience. Innovation Auto Glass offers … Continue reading

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Mygrant Glass Company Becomes a Silver Sponsor of Auto Glass Week™ 2024

Auto glass wholesaler Mygrant Glass Company has joined the ranks of Auto Glass Week™ (AGW) 2024 sponsors at the Silver level. Mygrant Glass Company is the largest independent automotive glass distributor in the U.S., with over 5 million square feet … Continue reading

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ADAS: There’s a Book for That

As Advanced Driver Assistance Systems (ADAS) become increasingly common in today’s vehicles, auto technicians everywhere are learning how to work with the technology. A new resource is now available, providing a comprehensive guide to that ADAS technology as a whole. … Continue reading

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PGW Auto Glass LLC Becomes a Gold Sponsor of Auto Glass Week™ 2024

PGW Auto Glass LLC will be a big part of Auto Glass Week™ (AGW) 2024. The Pennsylvania-based auto glass company has joined as a Gold tier sponsor. PGW Auto Glass is a reputable supplier of high-quality, aftermarket auto glass parts … Continue reading

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Plaintiff Dismisses Wrongful Death Lawsuit Against Safelite and Fuyao

The lawsuit against Safelite, Fuyao Glass America Inc. and former Safelite technician Kenneth Hedgespeth has ended. The plaintiff, Anthony Panichelli, voluntarily dismissed the suit on March 18, 2024. Panichelli had sued Safelite, Fuyao Glass America and Hedgespeth for wrongful death, … Continue reading

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XYG North America Returns to Auto Glass Week™ as Platinum Plus Sponsor

XYG North America has once again signed on as a Platinum Plus sponsor of Auto Glass Week™ (AGW) 2024 which includes the Auto Glass Technician Olympics (AGTO). The AGTO is focused on the proper replacement of windshields per the Automotive … Continue reading

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CSR Superstars: A Crucial Element of any Auto Glass Shop

One of the most important employees of any auto glass shop is someone often taken for granted: the customer service representative (CSR). CSRs are typically the first person a potential customer interacts with. Before a technician even looks at the … Continue reading

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Autel Secures Platinum Plus Sponsorship at Auto Glass Week 2024

FOR IMMEDIATE RELEASE MARCH 18, 2024 FOR MORE INFO CONTACT BARRY ATKINS BATKINS@GLASS.COM   AUTEL SECURES PLATINUM PLUS SPONSORSHIP AT AUTO GLASS WEEKTM 2024 Autel is making a large splash in Orlando this September as a Platinum Plus sponsor of … Continue reading

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Safelite and Fuyao Embroiled in Wrongful Death Lawsuit

A Pennsylvania man has filed a wrongful death and products liability lawsuit against Safelite, Fuyao Glass America Inc. and former Safelite technician Kenneth Hedgespeth for the death of his wife, Cara Mia Francesca Panichelli. Anthony Panichelli’s wife, Cara Mia Francesca, … Continue reading

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Auto Glass Now Locations Revamped Thanks to Rebranding Campaign

Over the past year, Auto Glass Now has worked on a rebranding campaign designed to engage customers’ trust and earn their business. This campaign includes revamping the locations Auto Glass Now has acquired to match its brand. These locations have … Continue reading

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Auggie Calibration Tool Earns European Stamp of Approval

AirPro Diagnostics’ Auggie has met the EURO New Car Assessment Program (NCAP) safety standard. EURO NCAP tests showed the company’s mobile static Advanced Driver Assistance Systems (ADAS) calibration tool meets the organization’s standard for performing a complete and safe forward-facing … Continue reading

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Safelite Insurers Must Return to Court

The United States Sixth Circuit Court of Appeals has vacated and remanded to a district court ruling which said that Zurich American Insurance Co. and Discover Property & Casualty Insurance Co. did not owe money for “equitable contribution” to ACE … Continue reading

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Massachusetts Shop Finds New Ownership in Payless Auto Glass and Calibration

Payless Auto Glass and Calibration has announced its acquisition of Patriot Auto Glass in Auburn, Massachusetts. With locations in Connecticut, Rhode Island and Massachusetts, Payless Auto Glass is a New England-based company that’s been in operation since 1987. Acquiring Patriot … Continue reading

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Educating for Excellence: AGSC Technician Training and Intermountain Jobbers Open House

On March 9, the Auto Glass Safety Council (AGSC) held a live training session in conjunction with an open house at Intermountain Jobbers in Clearfield, Utah. Several technicians took part in the training and are now eligible to take the … Continue reading

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New Global VP Announced for Fix Network, Parent Company of NOVUS Glass

On March 7, Quebec-based Fix Network announced the appointment of Nick Spiers as its new global vice president of strategic operations. The appointment officially took effect March 1. Fix Network is an automotive aftermarket services company with over 2,000 service … Continue reading

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D’Ieteren Group, Owner of Belron, Boasts 2023 Financial Success

On March 5, 2024, D’Ieteren Group held a conference call presenting the results of its 2023 financial year, displaying solid growth. D’Ieteren Group is a Belgium-based company that maintains a portfolio of businesses including Belron, D’Ieteren Automotive, D’Ieteren Immo, Moleskine, … Continue reading

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It’s Electric: Mitchell Publishes Insight Report on Electric Vehicle Collision

On March 7, Mitchell published its latest trends report titled “Plugged-In: EV Collision Insights 2023 Year in Review.” Mitchell is an Enlyte company that’s a leading provider of information and technology to the collision repair industry, which encompasses auto glass … Continue reading

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McLaren or Honda, Gary Blakely Says Replacing Auto Glass is the Same

Gary Blakely of Charlotte, North Carolina, isn’t afraid of much when it comes to auto glass replacement, not even a McLaren. The Quackt Glass Auto Glass market manager says replacing glass on a McLaren is no different from any other … Continue reading

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Equalizer® and TOPDON USA Join Auto Glass Week™ 2024 as Bronze-Tier Sponsors

FOR IMMEDIATE RELEASE MARCH 5, 2024 FOR MORE INFO CONTACT BARRY ATKINS BATKINS@GLASS.COM   EQUALIZER® AND TOPDON USA JOIN AUTO GLASS WEEK™ 2024 AS BRONZE-TIER SPONSORS Equalizer® and TOPDON USA have both signed on as Bronze sponsors of Auto Glass … Continue reading

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AGC Group Departs Russia

AGC Group has officially transferred its operations out of Russia. With the move, the company has fully withdrawn from the Russian market. The companies impacted include AGC Bor Glassworks JSC and AGC Flat Glass Klin LLC. They manufacture and sell … Continue reading

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CarCal Experts and DuPont Return to Auto Glass Week™ as Bronze Sponsors

FOR IMMEDIATE RELEASE MARCH 4, 2024 FOR MORE INFO CONTACT BARRY ATKINS BATKINS@GLASS.COM   CARCAL EXPERTS AND DUPONT RETURN TO AUTO GLASS WEEK™ AS BRONZE SPONSORS CarCal Experts and DuPont will serve as Bronze sponsors for Auto Glass Week™ 2024, … Continue reading

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Liberty Mutual Breaks Policy on Replacement Transportation Coverage, Lawsuit Claims

A proposed class action alleges that Liberty Mutual consistently withdraws replacement transportation coverage earlier than the time stated in its policy. The plaintiffs are a couple from Missouri and a man from Illinois. The couple, Diane and Anthony Watts, and … Continue reading

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PGW Auto Glass Acquires AutoglassCRM

PGW Auto Glass LLC has acquired the assets of AutoglassCRM and launched a business tool for auto glass installers called “Everything Autoglass.” Based in Cranberry Township, Pennsylvania, PGW Auto Glass distributes automotive replacement glass, specialty parts, shop accessories and digital … Continue reading

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Planes, Trains and Automobiles: Greg Hamilton Masters Auto Glass and So Much More

Editor’s Note: In honor of Black History Month, GlassBYTEs is featuring African American auto glass professionals. Greg Hamilton quite literally built his company from the ground up. He began his auto glass career with Glasspro before opening his own business, … Continue reading

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“Florida” Auto Glass Bill Moves Toward Passage in Kentucky

Kentucky legislation, similar to the law enacted in Florida last year, passed the Kentucky State Senate on February 16 and has moved out of a House Committee to consideration on the House floor. The bill, S.B. 29, sponsored by Senator … Continue reading

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Wood’s Powr-Grip: 60 Years Strong

Editor’s Note: Wood’s Powr-Grip purchased the assets of AEGIS Tools in July, 2022. Wood’s Powr-Grip (WPG) has hit a new milestone: 60 years in business. The Laurel, Montana-based manufacturer of vacuum lifting tools and equipment was founded in 1964 by … Continue reading

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One Goes, One Comes: New Company Forms After Acquisition

Former Thompson Auto Glass employee Charlie DiPrima is setting out on his own. DiPrima is opening his own business following Safelite’s acquisition of Thompson Auto Glass. Safelite finalized the purchase of the New Hampshire-based auto glass services company on January … Continue reading

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Safelite’s Expansion Continues with Tri State Auto Glass Acquisition

Safelite’s recent purchase of Tri State Auto Glass is the latest in its many acquisitions. On February 23, AGRR/glassBYTEs confirmed that Safelite bought Tri State Auto Glass. That morning, a local source saw Safelite trucks and signage at one Tri … Continue reading

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Already Lucrative Global Rearview Mirror Market Projected to Grow

According to a recent Transparency Market Research (TMR) report, the global automotive rearview mirror market is a several billion dollar business and TMR’s projections show the market’s revenue increasing. According to TMR, the global automotive rearview mirror industry was worth … Continue reading

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Driven Brands Reports Significant Financial Growth During 2023 Fiscal Year

In a February 22 conference call meeting, Auto Glass Now’s parent company Driven Brands reported solid financial growth for its 2023 fiscal year and fourth quarter. Driven Brands is based in Charlotte, North Carolina. It is the parent company of … Continue reading

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Safelite Makes Another Purchase in the Carolinas

Safelite has acquired the auto glass repair and replacement company Tri State Auto Glass. AGRR/glassBYTEs has confirmed that they completed the transaction. With very rare exceptions, Safelite usually purchases the assets of its acquisitions. Safelite trucks and signage were seen … Continue reading

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AGSC Spring Training Sessions Offer Certification and Invaluable Opportunities

The Auto Glass Safety Council (AGSC) is offering in-person training sessions for technicians who wish to become AGSC certified in two locations next month. The first session will take place on March 9, 2024, in Clearfield, Utah. The second session … Continue reading

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Autel Settles Proprietary Data Theft Suit for $33.62 Million

On January 16, Autel Corporation and Autel New York settled a $33.62 million lawsuit with Mitchell Repair Information Company and Snap-on over Autel’s alleged theft of proprietary information and data. Mitchell and Snap-on filed suit in U.S. District Court for … Continue reading

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Jeep Recalls Wranglers and Grand Cherokees Due to Windshield Defroster Defect

Stellantis, owner of Jeep, recalled nearly 200,000 Wrangler 4ex and Grand Cherokee 4xe plug-in hybrid SUVs due to a software issue that could turn off the vehicles’ windshield defrost system. In January, the National Highway Traffic Safety Administration (NHTSA) opened … Continue reading

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GM Expands Hands-Free Driving System to Rural Highways

GM plans to expand access to Super Cruise to allow drivers to use the hands-free Advanced Driver Assistance System (ADAS) on about 750,000 miles of roads in the U.S. and Canada. The expansion, which will nearly double the automaker’s Super … Continue reading

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AAA: Reverse Automatic Emergency Braking Not Foolproof

Recent American Automobile Association (AAA) research looked at various simulated collisions across four popular 2023 model-year vehicles equipped with reverse Automatic Emergency Braking (AEB) systems with rear cross-traffic mitigation. According to the group, AEB systems may significantly reduce rear-end collisions. … Continue reading

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Auto Glass Safety Council Announces Spring Training Schedule

The Auto Glass Safety Council’s (AGSC) spring training sessions include a two to three-hour-long review course plus the credentials needed to take the AGSC certification test. The sessions are free for technicians who work for AGSC Registered Member Companies and … Continue reading

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Allstate to Seek Additional Auto Insurance Rate Increases

Allstate CEO Tom Wilson told investors during the company’s February 8 Fourth Quarter 2024 earnings call that the company plans to pursue further rate increases in its auto insurance business this year. In December 2023, Allstate received approvals for rate … Continue reading

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Kaizen Offers ADAS Training Course

Kaizen Glass Solutions announced the launch of its two-day Advanced Driver Assistance Systems (ADAS) training course, designed to equip auto glass professionals with the necessary skills and knowledge to leverage their investment in ADAS technology fully. The course covers a … Continue reading

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Safelite Safe Spot Sensory Room Opens in Ohio, Arena

The Columbus Blue Jackets and Nationwide Arena cut the ribbon February 13 on a room sponsored by Safelite for fans who have difficulties processing sensory information. The Safelite Safe Spot sensory room offers a quiet space for people with conditions … Continue reading

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European Court Rules on Right to Repair

The European Court of Justice ruled that automakers must give companies that work on or with their vehicles access to the data those vehicles generate and allow access to those data systems. In the U.S., consumer advocates launched a pressure … Continue reading

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Auto Glass Sales in the Americas Boost NSG Earnings

NSG’s auto glass sales in the Americas comprised 19%, or $70 million, of the company’s 3rd Quarter 2024 revenue, which compares to $84 million (21%) in European auto glass sales and $40 million (10%) in Asia. On February 9, the … Continue reading

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NHTSA Probes Lucid’s Software Fix for Defroster Recall

The National Highway Traffic Safety Administration (NHTSA) opened an investigation into a January Lucid Motors windshield defroster recall over concerns that the automaker’s software update solution may not adequately fix the problem. Lucid issued a recall on January 10 for … Continue reading

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Following in Father’s Footsteps, Timothy Williams Continue an Auto Glass Legacy

Editor’s Note: In honor of Black History Month, GlassBYTEs is profiling African American auto glass professionals. Timothy Williams learned the auto glass repair and replacement trade, working alongside his dad, Charlie Williams, doing basic shop chores like sweeping, running errands, … Continue reading

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Strong Auto Glass Sales Drive NSG’s 3Q 2024 Revenue

On February 9, NSG reported 3rd Quarter 2024 revenue of $4.1 billion, an 8.2% increase from prior-year revenue of $3.8 billion, driven by continued improvement in its auto glass segment. Operating profits also increased to $215,000 million in the quarter, … Continue reading

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Consumer Advocates Press FTC on Right to Repair

Right to Repair laws remain of paramount importance to the auto glass industry. The consumer advocates Public Interest Research Group (PIRG) and its allies have pressed the Federal Trade Commission (FTC) to move forward on Right to Repair regulations to … Continue reading

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Auto Glass Experts Inks Deal with Johnson Window Films

Johnson Window Films partnered with Automotive Glass Experts (AGE) to supply the automotive glass repair and replacement company with its window film products. The partnership provides “a comprehensive range of window film applications as a complementary service in AGE workstations,” … Continue reading

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Nissan Recalls 2024 Muranos Due to Detaching Glass Panels

The National Highway Traffic Safety Administration (NHTSA) issued a recall for 2024 Nissan Murano vehicles because an incorrect primer may have been used during the installation of quarter glass assemblies. Nissan had alerted NHTSA that the urethane adhesive bond may … Continue reading

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Illinois to Replace Windshield Toll Transponders with Stickers

The Illinois Tollway in January began moving away from traditional windshield-mounted transponders to sticker tags, which the agency says will be more efficient and cost-effective. Drivers with a current working transponder mounted on their windshield will not have to switch … Continue reading

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U.S. Transportation Secretary Expresses Concern over VR Headsets

U.S. Transportation Secretary Pete Buttigieg on February 5 warned drivers to pay attention at all times when behind the wheel of an automobile after videos emerged of people wearing virtual reality (VR) headsets while driving. Buttigieg responded on X, formerly … Continue reading

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Sunroof Case against Mercedes-Benz Moves Forward

A judge in the U.S District Court for the Northern District of Georgia gave a green light to a lawsuit against Mercedes-Benz alleging that panoramic sunroofs in some models are prone to randomly shatter under normal conditions. The lawsuit began … Continue reading

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Safelite Begins Recruiting Efforts

Safelite AutoGlass® is holding a national virtual hiring event with a stated goal of recruiting auto glass technician trainees in 16 U.S. markets. According to information on Indeed.com, the company plans to hire auto glass technician trainees as follows: seven … Continue reading

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Brothers Take the Helm of Minnesota Auto Glass Shop

Jerry and Jeff Stimac recently became the new owners of Arrow Auto Glass & Door after serving as long-time employees of the Virginia, Minnesota, business. Jerry started working at the company 17 years ago, and Jeff began six years ago. … Continue reading

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Former Glass Exec Rich Harrison on Bridging Lessons from Auto Glass to Collision Repair

Rich Harrison might be out of the glass industry, but he’s carried the skills, influence and lessons from that career well into his current role. He’s now CEO of Dublin, Ohio-based CollisonRight, a consolidator of automotive collision repair shops he … Continue reading

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Driver Complains about Inflated Windshield Claim, Insurance Rates

In 2022, a Tampa, Florida, man submitted an insurance claim for the repair of his cracked windshield. A year later, however, he received a call from someone claiming to be with an auto glass company wanting to fix the glass … Continue reading

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Auto Glass Now Helps Denver Children in Need

Auto Glass Now’s Lakewood, Colorado, location helped deliver toys and gifts to more than 18,000 underprivileged children across Colorado through Kenzi’s Causes and its 15th Annual Holiday Toy Shop. Kenzi’s Causes is a non-profit organization that supports underprivileged children and … Continue reading

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Lack of Skilled Labor Hampers Mississippi Auto Glass Shop

Advanced Auto Glass owners Joey and Rebecca Brown say hiring people is increasingly difficult due to the lack of skilled labor. “The lack of skilled applicants or the lack of applicants period has become a very big problem for us,” … Continue reading

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Heated Windshields Now Standard on Some Cars, Here’s What You Need to Know

Scraping ice and snow from frozen windshields represents a dreaded but necessary winter chore. However, automakers increasingly offer vehicles with heated windshields that take the sting out of ice and snow removal. Unfortunately, those windshields come at a hefty price … Continue reading

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AGSC, NWRD Committee Meetings Wrap Up in Orlando

The series of Winter Meetings dedicated to auto glass safety continued on January 24, as the Auto Glass Safety Council (AGSC) and its National Windshield Repair Division (NWRD) continued to meet in Orlando, Florida. Industry members devoted their time to … Continue reading

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Ford Recalls 1.8 Million Explorer SUVs for Windshield Issue

Ford recalled more than 1.8 million Explorer SUVs due to a potential safety hazard with a part connected to the windshield, according to the National Highway Traffic Safety Administration (NHTSA). Federal safety regulators published Recall Report 24V-031 on January 23 … Continue reading

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Honda to Replace Defective HR-V Backlites

Honda issued a “voluntary product update campaign” to address the more than 300 instances of spontaneously shattering backlites in the 2023 HR-V subcompact SUV models. A National Highway Traffic Safety Administration (NHTSA) database of complaints cites 300 such claims, one … Continue reading

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Sen. Brown to Oppose Biden Administration Trade Rep. Nominee, Former FYG Lobbyist

U.S. Senator Sherrod Brown (D-OH) on January 24 announced his opposition to the Biden administration’s nomination of Nelson Cunningham for Deputy U.S. Trade Representative (USTR). Brown objects to Cunningham because he lobbied for the Trans-Pacific Partnership (TPP), which the Ohio … Continue reading

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AGSC, NWRD Committees Gather for Winter Meetings

The Education Committee of the Auto Glass Safety Council (AGSC) met Tuesday morning, January 23, as part of a series of Winter Meetings dedicated to auto glass safety. Updates to the AGSC training program certification were discussed and the group … Continue reading

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South Africa Imposes Anti-dumping Duties on Chinese-Made Windshields

South African authorities took steps to protect the country’s auto glass industry by imposing tariffs on Chinese-made windshields. Ebrahim Patel, trade, industry and competition minister for South Africa’s International Trade Administration Commission, says the department imposed definitive anti-dumping duties on … Continue reading

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Frozen Windshield Plus Hot Water Equals Shattered Glass

Ice, snow, frost, and subfreezing temperatures make hitting the road on winter mornings a hassle, tempting some car owners to seek a fast way to thaw windshields. For auto glass technicians, those cold temperatures make windshield installations difficult. Not only … Continue reading

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Kaizen Glass Solutions Awarded AGSC Accreditation

Kaizen Glass Solutions’ auto glass training program received accreditation from the Auto Glass Safety Council (AGSC). The company’s training programs equip technicians, entrepreneurs, and owners with the skills to perform quality work following the ANSI/AGRSS and federal motor vehicle safety … Continue reading

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Court of Appeals Rules for Campfield

The U.S. Sixth Circuit Court of Appeals on January 16 agreed with Rich Campfield, the owner of Ultra Bond, that Safelite’s “dollar bill rule” hurt his business by driving away customers with windshield cracks longer than 6 inches. Campfield sued … Continue reading

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Consolidated Glass & Mirror Ordered to Replace Incorrectly Marked Auto Glass

The National Highway Traffic Safety Administration (NHTSA) denied Consolidated Glass & Mirror’s (CGM) request to have mismarked windshields and sidelites used in buses considered an inconsequential violation of federal highway safety standards. CGM, a subsidiary of Guardian Industries Corp., discovered … Continue reading

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Winter Weather Complicates Auto Glass Installations

This week’s winter storm, sending chilly temps, snow, and ice to many parts of the U.S., provides a good reminder of the unique challenges auto glass installers face when temperatures drop below freezing. “For me, under 45 to 50 degrees … Continue reading

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California Warns Auto Insurers of Barriers to ‘Good Driver’ Coverage

Last month, the California Insurance Commissioner launched an investigation based on consumer complaints of waiting periods, questionnaires, and other practices that auto insurance carriers allegedly use to turn down otherwise qualified drivers from getting insurance. According to Insurance Commissioner Ricardo … Continue reading

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A ‘Florida Type’ Auto Glass Bill Introduced in Kentucky

A Kentucky Senator introduced a bill similar to the law enacted in Florida last year for consideration during the state’s 2024 legislative session. Kentucky bill S.B. 29, introduced by Senator Brandon Storm on January 2, prohibits the assignment of benefits … Continue reading

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Safelite Absorbs Additional Auto Glass Shop

Safelite® Group kicked off the New Year with the January 5 acquisition of New Hampshire-based Thompson Auto Glass. The purchase represents the latest in a multi-year auto glass company buying spree. In 2023, Safelite acquired eight independent auto glass companies, … Continue reading

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Man Who Brought Car with Guns, Explosives to Auto Glass Pleads Guilty

A man — in whose bullet-ridden car Cascade Auto Glass workers found weapons and explosives — pleaded guilty on January 10 to illegally owning a machine gun. The Fife, Washington, auto glass shop called the police on October 4, 2023, … Continue reading

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Safelite Grabs Yet another Auto Glass Firm

Safelite® Group has acquired the auto glass assets of New Hampshire-based Thompson Auto Glass. The companies completed the deal on January 5. “We’re privileged to be trusted with carrying on Thompson Auto Glass’s great local reputation for quality work and … Continue reading

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Illinois Court Unseals Whistleblower Complaint against Safelite

An Illinois court on January 3 unsealed a whistleblower complaint filed against Safelite Group Inc., Safelite AutoGlass, and Safelite Solutions LLC, alleging widespread violations of the state’s insurance claims fraud prevention act. Brian Williams, a former Safelite AutoGlass product development … Continue reading

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New Year Brings New Start for Auto Glass Industry Veteran

The Japanese term Kaizen means change for the better or continuous improvement, and the start of a new year provides the perfect time to launch a business dedicated to that core concept. Shauna Davis formed Kaizen Glass Solutions to provide … Continue reading

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Police Seek Help Finding Driver in Fatal Hit-and-Run Accident

Stamford, Connecticut, police are still on the lookout for the vehicle driver involved in a hit-and-run accident on November 21 that killed 74-year-old Marie Jean-Charles. The crash caused extensive damage to the 2003 Acura TL, which is currently in police … Continue reading

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Declaration of Conformance from Autel Validates AGSC Recalibration/Calibration Requirements

Autel has submitted a Declaration of Conformance to the Auto Glass Safety Council (AGSC). The AGSC requests all ADAS Recalibration/Calibration manufacturers submit a Declaration of Conformance. This is one of the audit deliverables needed by AGSC members that perform ADAS … Continue reading

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Remembering Victor Hapka: City Auto Glass Mourns Loss of Beloved Co-Founder

Victor “Vic” Hapka, one of the founders of City Auto Glass in St. Paul, Minnesota, died unexpectedly Tuesday morning at his Florida vacation home. He is survived by his wife, Jeannie, and his two sons, Tony and Brad. Born in … Continue reading

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Industry Pioneer Alfie Ogston Celebrates 45 Years of Innovation at Crystal Glass Canada

Alfie Ogston, inventor of the Extractor tool for auto glass removal, recently celebrated his 45-year anniversary at Crystal Glass Canada. Ogston had already been in the glass business at a company called National Glass for five years before joining Crystal … Continue reading

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What a Year It Was

Here Are the Top Five GlassBYTEs headlines for 2023 1. Driven Brands Investigated by 3 Law Firms After Stock Plunges (August 8) Three law firms investigated potential securities fraud claims on behalf of Driven Brands shareholders following the company’s stock … Continue reading

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Driven Brands’s Eyes Bigger than Its Belly

It seems Driven Brand Holdings Inc.’s appetite for rapid growth, particularly in its auto glass segment, created a bad case of heartburn for a group of investors. They launched a class-action lawsuit against the Charlotte, N.C.-based company on December 22. … Continue reading

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It’s a Family Affair in Reno

For Chris Goltz and partner Sally Dallimore, the auto glass business represents a family affair with two generations of auto glass installers and a possible third waiting in the wings. The pair own Summit Auto Glass with shops in Reno, … Continue reading

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Making the Jump from Customer to Shop Owner

Joe Kook transitioned from auto glass customer to shop owner in 2020 when he bought Tom’s Auto Glass Jim Gauthier installs a windshield at Tom’s Auto Glass in Chesterfield Township, Mich. in Chesterfield Township, Mich. Kook’s background includes 20-plus years at … Continue reading

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Another Insurance Industry Goliath Gets a Black Eye

Minneapolis, Minn.,-based Alpine Glass notched another win in its continuing battle against “short paying” auto insurance companies. Mike Reid, president of Alpine Glass, filed a complaint with the American Arbitration Association Minnesota No-Fault Tribunal against Progressive Insurance Co. over how … Continue reading

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Barry Atkins Honored for Extraordinary Service to Key Media & Research

Barry Atkins, account executive for Key Media & Research (KMR), the parent company of Auto Glass Repair and Replacement magazine and the GlassBYTEs™ newsletter, received the company’s 2023 Extraordinary Service Award. The award is presented annually. It was named after … Continue reading

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Driven Brands Taps Harmon for Board of Directors

Driven Brands Holdings elected Damien Harmon to its Board of Directors, effective January 1, 2024. He will also serve as a member of the Compensation Committee. Company CEO and president Jonathan Fitzpatrick says Harmon’s “deep experience in competitive and evolving … Continue reading

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Belron Reprices Loans, Distributes a Dividend, and Receives BBB-

D’Ieteren announced on December 15 that it repriced two outstanding Term B loans (loans made by institutional investors), driven by improving capital market conditions and strong operational performance of the business. The company also says it distributed a $396 million … Continue reading

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LG Develops Transparent Antenna for Car Windshields

LG’s “film-type antenna” works either attached to glass or built into it. The transparent antenna supports 5G, Wi-Fi, and navigation using the Global Navigation Satellite System. Designed for compatibility with various types of glass and vehicle designs, LG says the … Continue reading

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Allstate Wins Double-Digit Rate Increases

Speaking to investors, Allstate CFO Jess Merten says the insurance company secured rate increase approval from California, New Jersey, and New York. “We recently received approval from Departments of Insurance in California, New York, and New Jersey for Allstate brand … Continue reading

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Scrooge Visits Auto Glass Now on the Brink of Christmas

According to auto glass industry sources, Auto Glass Now has laid off about 375 employees nationwide. Auto Glass Now owner Driven Brands remains silent about the job cuts, but an auto glass shop owner in Central Virginia who asked not … Continue reading

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Do Auto Glass Shops Bonus Their Employees at Christmas?

The majority of respondents to a GlassBYTEs survey of auto glass companies say they offer some form of year-end bonuses to employees. Of the companies responding to a research study by Key Media & Research, 92% give bonuses as cash, … Continue reading

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Car Insurance Spikes as Americans Struggle to Pay Bills

As American consumers deal with financial pressures caused by rising inflation, they face pressure from increasing costs for car insurance. The latest inflation data from the Consumer Price Index (CPI) report shows car insurance rising by 19.2% year-over-year as of … Continue reading

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Safelite Lassos Another One

Safelite Group announced on December 12 the acquisition of Waco, Texas-based Freddy’s Glass in a deal completed on December 8. “Freddy’s Glass has an incredible local reputation, and we’re honored to continue providing the stellar service their community has come … Continue reading

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PGW Auto Glass Debuts Two New Distribution Centers

PGW Auto Glass on December 11 opened new distribution centers in Phoenix, Ariz., and Scranton, Penn. The company says that the 130,000-square-foot location in Scranton and the 138,000-square-foot distribution center in Phoenix will improve inventory availability and proximity to key … Continue reading

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Backlites of Honda HR-V Vehicles ‘Randomly’ Shatter

Owners of the Honda HR-V subcompact SUV report the sudden shattering of their vehicles’ backlites. According to Pittsburgh, Penn., TV station KDKA, a Pittsburgh woman on December 11 was sitting in her car in the driveway when the backlite suddenly … Continue reading

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Insurance Industry Relationships Vital for Auto Glass Shops

Several Auto Glass Now (AGN) staff members spent the first week of November attending the Massachusetts Association of Insurance Agents’ “Big Event” conference, a gathering of 1,500 insurance companies, independent insurance agents, and allied trades. The trade show featured 300 … Continue reading

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Arrest Made in Connection with Auto Glass Shop Murders

Phoenix, Ariz., law enforcement on December 6 arrested Angelica M. Martinez, a 40-year-old female out of Twin Falls, Idaho, on alleged drug-related charges, as well as on two counts of aiding and abetting the December 1 murder of an auto … Continue reading

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Crash Avoidance Features Improve Safety but Complicate Repairs

Crash avoidance features provide proven safety benefits, but according to a survey by the Insurance Institute for Highway Safety (IIHS), some vehicle owners report problems with the technology following repairs. The IIHS surveyed owners of vehicles equipped with front crash … Continue reading

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Fix Network Canada Opens 3rd Auto Glass Training Center

Fix Network Canada opened its third training center in Calgary, Alb. The company launched its first training center in Milton, Ont., in 2019 and added another 6,000-square-foot center in Blainville, Que., in 2020. The company launched its first training center … Continue reading

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Double Tragedy Strikes Idaho Auto Glass and Tint Shop

Two men died from a December 1 shooting at a Twin Falls, Idaho, auto glass and window tint shop. Police responded to an 8:19 p.m. 911 call of shots fired at The Tint Shop V in Twin Falls, Idaho, where … Continue reading

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State Farm Reaches a $1.35 Million Settlement with Kentucky AG

The Attorney General of Kentucky on November 29 announced a $1.35 million settlement with State Farm over inadequate disclosures to customers of uninsured and underinsured coverage through its insurance policies. “This settlement with State Farm provides us confidence in State … Continue reading

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Geico Granted Preliminary Approval of $5.1 Million Georgia Settlement

A federal judge in George on December 5 set the stage for the settlement of a $5.1 million class action between Geico and its policyholders. The suit arose over allegations that the insurer under-compensated owners of totaled vehicles by miscalculating … Continue reading

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Safelite Creates ‘Safelite Spot’

Safelite recently introduced the “Safelite Spot,” an interactive play space at the world’s largest Ronald McDonald House in Columbus, Ohio. Children can “drive” the Safelite van and hear the company’s jingle when they honk the horn, zoom cars across the … Continue reading

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Florida Lawyers File 54,000 Auto Glass Lawsuits

Florida attorneys filed nearly 54,000 auto glass lawsuits in the first nine months of 2023, according to a report by the Florida Record. Tallahassee attorney Ashley Kalifeh attributed the increase to the language used to craft two legal reform bills … Continue reading

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New Wholesale Location To Open in Arizona

Nielsen & Moller Auto Glass Distributors will open a new wholesale location in Tempe, Ariz., next month “By establishing this new wholesale location, we aim to provide customers with convenient access to our comprehensive inventory, exceptional service, and competitive prices,” … Continue reading

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AirPro Approved for Ford Collision and Glass Certification Programs

Ford Motor Company has approved AirPro Diagnostics as a diagnostics and calibrations provider for complete and safe auto repairs. “This approval is yet another example of AirPro’s commitment to meeting OE approvals,” says AirPro Diagnostics president and COO Josh McFarlin. … Continue reading

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Former Safelite Executive Elected to La Salle University Board of Trustees

Former Safelite president and alumnus Thomas M. Feeney was one of three industry and business leaders elected to the La Salle University board of trustees. “It gives me great pleasure to welcome these three alumni members to La Salle University’s … Continue reading

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What If You Started All Over? Goodbye Wyoming, Hello Florida

John Payne packed up his van and tools a year ago and made the 2,000-mile trek to sunny Florida. Working from his new home in the Sunshine State, the 39-year-old Auto Glass Safety Council-certified master technician and owner of Payne’s … Continue reading

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Technology to Combat Distracted Driving, Saving Lives and Money

Spend any time on the road, either as a commuter, professional truck or van driver, or just tooling around your neighborhood, and you’ll likely encounter drivers engrossed in their cell phones or digital devices. The National Highway Traffic Safety Administration … Continue reading

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It’s the Most Dangerous Time of the Year

The year-end holiday period from Thanksgiving through New Year’s remains one of the most dangerous times on U.S. roads and highways, with a spike in crashes that often result in serious injuries or death, according to the National Road Safety … Continue reading

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Mygrant Glass Clarifies Windshield Refund Policy

Mygrant Glass sent a notice to auto glass customers outlining the mandatory steps to be taken before returning a windshield that could not be successfully recalibrated. According to a memo from William Stanfield, those steps are: • Pre-scan for DTCs … Continue reading

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Straightaway Tire & Auto Acquires Accurate Auto and Wayne’s Automotive

Straightaway Tire & Auto, on November 29, completed the acquisition of Accurate Auto & Tire Service and Wayne’s Automotive. Accurate Auto is a full-service auto repair facility serving the Maple Grove, Minn., market for more than 25 years. Wayne’s is … Continue reading

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State Farm to Waive Deductibles for Repair Again

On November 28, State Farm announced changes to its policies for comprehensive coverage of windshield repairs. Beginning December 1, the comprehensive coverage deductible will no longer apply for windshield repairs for all glass-only windshield damage for State Farm claims. State … Continue reading

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Hackers Target K&K Glass (Auto Glass Now)

K&K Glass (Auto Glass Now), on November 21, reported a data breach where an unauthorized party accessed the company’s IT network. The hack exposed sensitive consumer information, including names, Social Security numbers, driver’s license numbers, passport numbers, addresses, telephone numbers, … Continue reading

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A Will to Succeed Drives Utah Auto Glass Shop Owner

Working toward goals and working harder than anyone else provides the roadmap to success for one Utah-based auto glass franchise owner. This kind of dedication has allowed Greg Malone, franchise owner of Glass Doctor® Auto, to put his Midvale, Utah-based … Continue reading

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Forget about Porch Pirates; Look out for Windshield Barnacles

Municipal governments, businesses, colleges, and parking lot owners across the county began employing a new tool to target parking scofflaws, the Barnacle. A high-tech version of the crustacean that covers a ship’s hull, the Barnacle attaches to the windshield of … Continue reading

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The Future’s So Bright at This Company, They Gotta Wear Shades

Despite the general pessimism of many small businesses, the folks at Elk River, Minn.-based ABRA Auto Body & Glass remain optimistic about the future. “This year’s been very good,” says ABRA Auto Glass (AAG) manager Tony Shaw. “Things are finally … Continue reading

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Maine Passes Right to Repair Legislation

By Seth Maimen Maine citizens voted overwhelmingly earlier this month to pass a Right to Repair legislative initiative in the Pine Tree state’s elections. The Maine Right to Repair initiative is very similar to one approved by Massachusetts voters, also … Continue reading

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State Farm Issues New O&A Agreement—and It’s a Head Turner

State Farm, on November 15, notified national glass program members of changes to its Offer and Acceptance (O&A) agreement effective December 15. The Offer and Acceptance (O&A) agreement directs auto glass shops to confirm that the vehicle on dispatch matches … Continue reading

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A Lifetime in Auto Glass Highlights Technician Training

Stan Turner began his life-long career in the auto glass industry at the ripe old age of 12, handing tools to installers at a friend’s dad’s shop in Greenville, S.C. His brother Danny, who is 11 years older, worked at … Continue reading

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Apple Seeks Patent for AR Windshield

Apple wants drivers to take their eyes off cell phones and other digital distractions and stare at their auto windshields instead. The company recently filed a U.S. patent application for a “visual content overlay system” to create an augmented reality … Continue reading

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Department of Labor Dedicates Apprenticeship Week

The auto glass industry is no stranger to workforce shortages. Like many blue-collar trades, the industry struggles to find willing workers. As with the construction industry, which has monthly worker shortages of around 300,000, according to the U.S. Bureau of … Continue reading

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Auto Glass Future Bright for Boyd Group

Boyd Group Services president and CEO Timothy O’Day expressed confidence in the steady growth of the company’s auto glass segment during a November 10 third-quarter 2023 earnings call. “I’m pretty excited about our auto glass business and the opportunity that … Continue reading

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Software Glitch Causes Some Mercedes-Benz Sunroofs to Close

The National Highway Traffic Safety Administration (NHTSA) issued a recall on November 1 for 2020 Mercedes-Benz GLS 580 models due to a software glitch that could cause the vehicle’s sunroof to close unexpectedly when the car is in “car wash … Continue reading

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Alert Auto Glass Employees Saw Something, Said Something

Employees at a Washington State auto glass shop may have prevented crimes and violence when they brought what they saw in a customer’s car to the attention of local law enforcement officials. On October 4, Fife, Washington police arrested Brady … Continue reading

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Avoid Tailgating That Shiny New Mercedes; Its Sidelites May Fly Off

The National Highway Traffic Safety Administration (NHTSA) on November 3 issued a recall notice for seven 2024 Mercedes GLC 300 vehicles in the U.S. due to the chance of front, rear, and fixed sidelites coming loose. Citing an issue with … Continue reading

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It’s a Frog! Auto Glass Techs Design a New Tool

Tool designers at Frogitout.com came up with a simple, ergonomic tool for cutting auto glass during installations called “Glass Knuckles.” As the name implies, the tool resembles the brass knuckles tough guys use to increase their punching power in fights, … Continue reading

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Can Insurers Sue Glass Shops? Florida Supreme Court to Decide

A panel of judges in the U.S. 11th Circuit Court of Appeals tossed the question of whether insurance companies may sue auto glass shops under Florida’s Motor Vehicle Repair Act up to the Florida Supreme Court. The case builds on … Continue reading

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The Ultimate Sea Glass

The ultimate sea glass isn’t blue-green. You won’t find it on the beach either but in the ocean. Luxury market publication Robb Report called a 143-foot catamaran, debuting at this year’s Monaco Boat Show, “one of 2023’s most polarizing launches.” … Continue reading

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Michigan Auto Glass Shop Sees Value as AGSC Member Company

After more than 40 years in the auto glass industry, taking care of their customers and maintaining a good reputation remains a priority for Lou and Rose Denning of Denning Auto Glass in Coldwater, Mich. Safety is at the top … Continue reading

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Safelite Group Acquires California Company

With a nod to Cheryl Crow, Safelite® Group soaked up more than sun in California last week. On October 31, the company closed a deal to acquire the assets of California-based Absolute Auto Glass, Inc. With a location in Santa … Continue reading

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Chilly Temps Present Challenges for Auto Glass Installations

Jack Frost’s visit this week in many areas of the U.S. provides a good reminder of the unique challenges auto glass installers face when temperatures drop below freezing. On November 1, the first snow of the season frosted the Rocky … Continue reading

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Fourth Time is the Charm for James Chapman

James Chapman, an Auto Glass Safety Council (AGSC)-certified master technician at Richardson Glass Service in Newark, Ohio, won the gold medal in the Auto Glass Technician Competition at Auto Glass Week at the Virginia Beach Convention Center in Virginia Beach last … Continue reading

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Lewiston Auto Glass Shop Expresses Condolences

Portland Glass of Lewiston, Maine, bore the effects of the mass shooting in that city last week. The company closed its shop while the area was on lockdown in the aftermath of the October 27 mass shooting that claimed the … Continue reading

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GM Issues Recall for Improperly Bonded Windshields

GM sent recall notices to owners of 2023 GMC Acadia, Cadillac XT5 and XT6 models due to improperly bonded windshields. The automaker reported to the National Highway Transportation Safety Administration (NHTSA) that those models may have been assembled without the … Continue reading

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Auto Insurance Claims Inflation Outpaces U.S. Consumer Price Index Inflation

Insurance claims inflation rose faster than the underlying consumer price index (CPI), greatly exceeding the rate of auto insurance premiums, according to a study released July 21, 2023, by the American Property Casualty Insurance Association (APCIA). The study, “Auto Insurance: … Continue reading

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Ford Developing Sun Visor That Can Break Glass

Ford Global Technologies now holds the patent for a sun visor that gives vehicle occupants an option for breaking glass in case of an emergency. The initial application for a sun visor with an incorporated impact point was filed in … Continue reading

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Antitrust Raids Target Companies Accused of Anti-Competitive Behavior

Several European companies associated with auto glass replacement, specialty chemicals and construction were the target of unannounced antitrust raids by the European Commission and other investigative bodies. The Commission initiated the investigations following what it says were suspicions of anti-competitive … Continue reading

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Massachusetts Legislature to Hold Hearings on AG Safety Bill

The Massachusetts legislature Joint Committee on Transportation is holding a hearing today about the House and Senate bills that would create state auto glass replacement safety standards. The identical bills are two of several pieces of legislation “regarding bicycles and … Continue reading

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Texas Police Agencies Installing Bullet-Resistant Glass in Patrol Vehicles

The threat of violence is constant each time a police officer dons their uniform and steps out on patrol. That’s why safety is of utmost importance for officers, who are required to wear bullet-resistant vests and carry weapons for protection. … Continue reading

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AirPro Says Its Mobile Recalibration Device Meets NHTSA Standards

AirPro Diagnostics says its Auggie mobile static recalibration device has been independently tested to meet the requirements of the National Highway Traffic Safety Administration (NHTSA). AirPro officials say FT Techno of America, an independent vehicle evaluation company, performed test scenarios … Continue reading

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Safelite Group Acquires Intermountain Auto Glass

Safelite® Group, owner of Safelite AutoGlass®, has purchased the assets of Idaho-based Intermountain Auto Glass. The transaction closed on Friday, October 6. “On behalf of our associates across the country, we welcome new team members with enthusiasm as they join … Continue reading

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European Court of Justice Defends ‘Fair and Level Playing Field’ in the Automotive Aftermarket

In a decision that may have implications for Right to Repair and data access laws here in the U.S., the European Court of Justice (ECJ) has ruled that independent repair shops should be allowed access to essential car data. Aftermarket … Continue reading

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Fix Network Global Conference Dives into AI, Right to Repair Initiative

The Fix Network Global Conference, which includes Novus Glass and SRP, is underway in Orlando. The event is being held at the Hyatt Regency Cypress Garden and features various presentations, activities and social events. It runs through Saturday, Oct. 7, … Continue reading

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Fix Network Partners with Alfa Romeo F1 Team Stake

The Fix Network has partnered with Alfa Romeo Formula One (F1) Team Stake, enabling both brands to pursue new development and growth opportunities. Fix Network provides collision, glass and mechanical repair services for the aftermarket sector. It operates various brands, … Continue reading

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Safelite Group Acquires Multi-Location Firm

Safelite Group has acquired the assets of Colorado-based Sun Auto Glass. The transaction was completed on Friday, September 29. This is Safelite’s fifth acquisition in 2023. “It’s an exciting time in our business as we continue to expand our reach … Continue reading

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State Farm Moves to Dismiss Steering Lawsuit

State Farm, a defendant in a lawsuit before the U.S. District Court of Maryland, filed a motion last week to dismiss Total Recon Auto Center’s (Total Recon) complaint against it. Total Recon, a collision center in Rockville, Md., provides services … Continue reading

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Meet the Winners of the 2023 AGW Competitions

Auto Glass Week™ 2023 wrapped up last week in Virginia Beach, Va., where competitions were once again a big part of the event. We spoke to the winners of the repair, customer service, calibration and replacement competitions about their experiences … Continue reading

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Auto Glass Week™ Sessions Deep Dive into Calibration Growth, Trends and Challenges

Calibration was a big discussion topic during Auto Glass Week (AGW) 2023. The event took place Sept. 19-21 at the Virginia Beach Convention Center in Virginia Beach, Va., bringing together installers, technicians, suppliers and many others. Educational sessions covered a … Continue reading

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Meet the 2023 Auto Glass Week™ Competition Winners

The winners of the Auto Glass Technician Competition, Windshield Repair Competition, Customer Service Competition and Calibration Competition were announced Friday night at Auto Glass Week™ 2023 in Virginia Beach, Va. Congratulations to all the winners. 2023 XYG Auto Glass Technician … Continue reading

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Auto Glass Week™ 2023 Competition Finalists Announced

The finalists for Auto Glass Week™ (AGW) 2023 have been announced. Stay tuned for a full list of the winners on Friday. Be sure to visit the glassBYTEs website for additional coverage of AGW. We will continue to feature the … Continue reading

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Auto Glass Week™ 2023 Opens with Awards, AI Discussions and Olympian Shaun White

From the educational programming, the exhibition and the attendance, the biggest Auto Glass Week™ (AGW) yet is taking place this week at the Virginia Beach Convention Center in Virginia. The event opened yesterday with presentations and education, and one very … Continue reading

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GM Files Patent For Lighting System Embedded in Vehicle Windows

GM’s patent application for a “Lighting System Laminated into Glasses using MicroLEDs and Lens” was published this month. The US Patent Application Publication issued on September 7, 2023, included US 2023/0280522 A1, by applicant GM Global Technology Operations. The company … Continue reading

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Calendar, Size of Safelite Insurance Fraud Case Changes

Several developments have occurred in the case by Plaintiff Brian Williams and the people of California alleging insurance fraud against Safelite Group Inc. (SGI), Safelite Fulfillment Inc. (SFI), and Safelite Solutions Inc. (SSI). The suit, which Williams filed late last … Continue reading

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Software Helps Auto Glass Companies Get Paid Faster

As Baby Boomers plan their exits from the auto glass industry, the younger generations are stepping into their place and leaning on technology to power their shops. That reality is driving Mark Haeck, vice president of business development for Mainstreet … Continue reading

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Belron Sales Increase 11.5% in First Half of 2023

Belron, the parent of Safelite AutoGlass, reported higher sales for the first six months of 2023 as the company booked more jobs and boosted its recalibration revenues. Belron’s sales totaled $3.07 billion for the first half of the year, an … Continue reading

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Auto Glass Folks Have No Use for Economists

Ulysses S. Grant once said he didn’t concern himself with opinions, only armed rebellion. While none of us have ever faced a challenge like the one that confronted Grant, auto glass managers can still learn something from the single-mindedness of … Continue reading

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How Auto Glass Companies Can Reduce Risk in Recalibration

This article was written by Scott Sowers and originally appeared in the July/August issue of AGRR magazine. To read the full issue, click here. indshield camera calibration continues to challenge the automotive glass industry, affecting technicians, shop owners, diagnostic tool … Continue reading

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Dale Schenian, Founder of City Auto Glass, Dies at 82

Dale Schenian, a veteran of the auto glass industry known for his business acumen and altruism, died last Friday, Aug. 25 at the age of 82. Schenian founded St. Paul, Minn.-based City Auto Glass in 1990, expanding the company to … Continue reading

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Court Rules in Glass America Midwest Sexual Harassment Case

A U.S. District Court has sided with Glass America Midwest on the majority of issues in a sexual harassment lawsuit. Glass America Midwest won three of the four points in its motion for summary judgment last week in a case … Continue reading

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Safelite Sued for Insurance Fraud in California

The New Year probably didn’t start the way Safelite officials expected. On Jan. 5, Safelite Group Inc., Safelite AutoGlass (SAG) and Safelite Solutions LLC (SSL) were sued for insurance fraud by a former employee for himself and on behalf of … Continue reading

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8 Auto Glass Companies Weigh a Potential Recession and What to Do About It

ome say it’s coming, some say it’s not, others say it’s already here. Talk of an economic recession is pervasive in the media, and for business owners who lived through the Great Recession of 2007 to 2009, chatter of another downturn … Continue reading

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Mitchell Automates Scan and Calibration Detection in Estimating Workflow

Mitchell has introduced a feature in Mitchell Cloud Estimating that automatically detects a completed scan or calibration and gives users the ability to add it as a line on the collision-damage appraisal. According to the San Diego-based company, this feature … Continue reading

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CalPro ADAS Solutions and Collabtic Form Partnership

CalPro ADAS Solutions and Fieldpulse, parent company of software maker Collabtic, have announced an agreement that calls for CalPro’s ADAS IdentiScan product to run on Collabtic’s workflow platform. Wayzata, Minn.-based CalPro says its patented ADAS IdentiScan is the first technology … Continue reading

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Zero Deaths: AGSC, Safety Pros Gather in New York to Build Toward Ultimate Goal

The Auto Glass Safety Council attended the 2023 annual meeting of the Governors Highway Safety Association, which is putting its “Vision Zero” plan into action. Continue reading

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Sisecam to Develop Glass Specifically for Electric Vehicles

Sisecam, a Tuzla, Turkey-based glass producer, announced it will develop glass specifically for electric vehicles as part of an automotive sustainability project that has received extra financial backing. As a participant in the ZEvRA (Zero Emission Electric Vehicles Enabled by … Continue reading

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Sales Climb for Boyd, NSG and Sisecam

Boyd Group Services, Nippon Sheet Glass (NSG) Group and Sisecam all turned in higher sales as part of recently released earnings. Here are the highlights of those financial reports: Boyd Group Services Second quarter sales increased by 22.9% from the … Continue reading

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Severity of EV Repairable Claims Jumps by $963: Report

The average claims severity in the U.S. for all electric vehicles increased $963 over the prior year, while that number jumps to $1,328 in Canada. Looking at Tesla models only, those figures rise to $1,589 and $1,600, respectively. These are … Continue reading

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Autel Releases 2023 ADAS Calibration Coverage

Autel has released its 2023 ADAS calibration coverage, adding what the company says is a “first-in-the-industry” DTC analysis feature that provides causes and solutions for ADAS sensors and components faults. Available to all MaxiSYS tablet owners, MS906 Pro and higher, … Continue reading

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Driven Brands Being Investigated by 3 Law Firms After Stock Plunges

Three law firms have begun investigating potential securities fraud claims on behalf of Driven Brands shareholders following the company’s stock hitting an all-time low last week. Shares of Driven Brands (NASDAQ: DRVN), based in Charlotte, N.C., closed at $25.83 on … Continue reading

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Burco Launches Line of Heavy-Duty Truck Mirror Replacement Glass

Burco Inc., a Grand Rapids, Mich.-based manufacturer of replacement side view mirror glass, is expanding into heavy-duty vehicles by launching a line of replacement mirror glass for Freightliner trucks. Burco now offers replacement side view mirror glass for Freightliner Cascadia, … Continue reading

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Former Auto Glass Employee Charged with Embezzling $1.3 Million

A former employee has been arrested and charged with embezzling more than $1.3 million from Allstate Glass in Holbrook, Mass. According to the Holbrook Police Department, Ashley Sumner, 36, was charged with larceny over $1,200 (felony); improper use of a … Continue reading

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Ford Recalls 2023 Super Duty Trucks for Window Sensor

The National Highway Traffic and Safety Administration (NHTSA) issued a recall for four models of 2023 Ford Super Duty trucks last month. A safety recall report dated July 21 indicates an estimated 1,339 total F250, F350, F450 and F550 trucks … Continue reading

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GM Working to Develop Electrically Heated Windshield

General Motors (GM) filed a patent application for a new, electrically heated windshield system last year, according to a patent application that was published earlier this month. The patent, published on July 13 as US 2023/0225016 A1, describes “an electrically … Continue reading

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ASA Names Board of Directors for 2023

The Automotive Service Association (ASA) announced changes to its board of directors following its annual meeting on July 17 at the Hilton Indianapolis Hotel & Suites in Indianapolis, Ind. “As I look at our new leadership, I believe we have … Continue reading

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Campfield vs. Safelite: Appeals Court Searches for Damages

The Sixth Circuit Appeals Court on Wednesday reviewed a 2021 district court ruling against Richard Campfield, owner and president of Ultra Bond, who sued Safelite Group alleging the company had engaged in false advertising that hurt his business. A panel … Continue reading

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Car ADAS Solutions Opens New Calibration Training Center

Car ADAS Solutions has opened a new calibration training and certification center in Atlanta, its second such facility. The Salt Lake City-based provider of calibration technology and services built the 5,000-sq.-ft. center with extra-tall overhead doors and ceiling, allowing for … Continue reading

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Patent Awarded for Behind-the-Windshield AI Product

American cities have a new tool for keeping municipal fleet vehicles running safely and efficiently, while citizens who block dedicated travel lanes might find themselves on the receiving end of a ticket for doing just that. Oakland, Calif.-based Hayden AI … Continue reading

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Driven Brands Outlines Key Initiatives for Glass Business in Canada

Driven Brands held its inaugural Canadian joint conference this week, inviting its franchise partners from Carstar and Driven Glass as well as corporate staff and vendors to convene at Montreal’s Fairmont The Queen Elizabeth for the three-day event. On Wednesday, … Continue reading

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Safelite Acquires Ideal Auto Glass

Safelite Group, owner of Safelite AutoGlass, has acquired Ideal Auto Glass, a Florida-based company with two locations in the greater Orlando area. The deal closed on Friday, July 14. Ideal Auto Glass services multiple areas across Florida but only has … Continue reading

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AirPro Diagnostics Names New President and Chief Global Development Officer

Two AirPro Diagnostics executives are assuming new roles. The Jacksonville, Fla.-based provider of scanning and ADAS calibration products has promoted Josh McFarlin to president and chief operating officer from his previous role as vice president of operations. Additionally, Michael Quinn … Continue reading

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Collision Shop Owner Sentenced for Faking 300 Insurance Claims

John Paul Reis, owner of the Chalfont Collision Center in Chalfont, Pa., has been ordered by a court to pay more than $435,000 in restitution to the five insurance companies he defrauded by submitting nearly 300 false insurance claims over … Continue reading

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Vermont Flooding Impacting Auto Glass Shops

Auto glass shops in Vermont are bracing for another round of rainfall just days after a storm flooded many streets and homes in the central part of the state. More than 200 people trapped by floodwater have been rescued since … Continue reading

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Boyd Announces 2023 Q1 Financial Results

The Boyd Group Services Inc., a North American collision and auto glass services company, recently announced its financial results for the first quarter of 2023. Company Background Boyd is headquartered in Winnipeg, Manitoba, and has more than 800 location locations … Continue reading

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Midwest Auto Glass Shop Opens New Location

A Wisconsin auto glass shop has cut the ribbon on a second facility as it enters a new segment of the industry. Nextech Glass, which opened its first location in Milwaukee in 2010, has opened a second operation in nearby … Continue reading

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FTC Targets Companies That Use Fake Online Reviews

Violators of proposed new rule would face penalties  Continue reading

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More Than 20 Cobalt Sponsors Join Auto Glass Week™ 2023 

More than 20 sponsors have joined Auto Glass Week™ at the Cobalt level so far. Those include. A.N. Designs, Inc. Aegis Tools International AutoBolt Car ADAS Solutions Clean Plus, Inc./CPI Division Delta Kits DINOL U.S. Inc. Gold Glass – ALP … Continue reading

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Freedom For Repair and Replacement: Auto Glass Shops Celebrate July 4

America celebrates its 247th birthday and independence from Great Britain this July 4. U.S. auto glass shops are taking a brief break next week to celebrate the occasion. We asked some shop owners what the Fouth of July means for … Continue reading

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Automotive Glass Evolution

How is vehicle glass evolving? We asked Robert Prange, senior vice president of automation at Glaston, an automotive glass equipment manufacturer, about some of the trends and changes in the industry.

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Auto Glass Techs Battle Oppressive Heat

Summer hit Christopher Grafe like a brick. The owner/operator of Texas Glass in Boerne, Texas, Grafe is smack dab in the middle of a draining heat wave making auto glass repairs and replacements more challenging. Texas Glass, Boerne, Texas “We … Continue reading

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Four Copper Sponsors Join Auto Glass Week™ 2023  

As Auto Glass Week™ gets closer, more companies are announcing their presence at the show. This year’s copper sponsors (so far) include: • asTech, Driven by Repairify • Henkel Corporation • Meiyuan Automotive Glass (Xiamen) Co. Ltd.; and • Sika … Continue reading

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U.S. Senators, NHTSA Clash Over Right to Repair

Massachusetts’ two U.S. Senators clashed with the National Highway Traffic Safety Administration (NHTSA) last week over the federal agency’s letter to auto manufacturers regarding the state’s Right to Repair law. On June 15, Senators Ed Markey and Elizabeth Warren wrote … Continue reading

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The Bronze Sponsorship Tier Expands with Nielsen Moller, SRP and Equalizer

Three more companies have joined Auto Glass Week™ at the bronze level, including Nielsen Moller, SRP and Equalizer. They join 10 other bronze sponsors and more than 50 other companies sponsoring Auto Glass Week overall. The event, taking place September … Continue reading

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SUMMER SPECIAL: Buy 3 Get 1 Free at Auto Glass Week™

It’s the best deal of the year. From now until June 30, register for 3 Full Registrations, and receive 1 Full Registration free of charge. This applies to Full registrations and they must be orders placed prior to June 30, … Continue reading

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Mechanical Memories: Peter Brown Shares Father’s Automotive Legacy

Peter Brown, president of Tiny and Sons Auto Glass in Pembroke, Mass., remembers his father James “Tiny” Brown and his interest in cars well. James “Tiny” Brown used his passion as a springboard to support children with learning differences. Years … Continue reading

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Ten Bronze Sponsors Join Auto Glass Week™ 2023

The list of sponsors joining Auto Glass Week™ 2023 continues to grow. Ten sponsors are joining this year at the Bronze level so far, including: AGRR Magazine Auto Glass Safety Council CarCal Experts Carlex DuPont Glass.com™ Key Media & Research … Continue reading

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Auto Glass Tech Navigates Philly’s I-95 Collapse

Travel was blocked in both directions after a section of Interstate 95 (I-95) collapsed Sunday following a large vehicle fire that broke out beneath an overpass in Philadelphia. Pennsylvania Gov. Josh Shapiro cautioned it would take “months” to repair the … Continue reading

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Auto Glass Week™ Announces New Silver Sponsors

Mygrant Glass Co., PGW Auto Glass LLC, Panther Pro Inc., and Şişecam have joined Auto Glass Week™ as Silver Sponsors. The event will be held September 20-22 at the Virginia Beach Convention Center in Virginia Beach, Va. Auto Glass Week … Continue reading

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Leroy Ayers Delivers 20-Year Industry Run

Leroy Ayers joined PGW Auto Glass’ Denver location as a temporary windshield delivery driver in 2003. Ayers had bounced throughout the retail industry and was ready for something more. He found that something in the auto glass industry just 30 … Continue reading

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100 Days Until Auto Glass Week™ 2023—Have You Registered?

Auto Glass Week™ (AGW) 2023 is 100 days away! The event will be held September 20-22 at the Virginia Beach Convention Center in Virginia Beach, Va. Sock it to us! Sign-up for a full registration on June 12 for our … Continue reading

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Windshields with Obstructions Could Still Yield Traffic Stops Under Proposed Connecticut Law

The Connecticut State Senate recently passed SB 1195, dubbed the driving equity bill, which would establish a number of secondary violations for motorists. If made law, the measure would prohibit traffic stops solely for violations such as one non-working headlight, … Continue reading

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Gary Lubner Becomes Major Donor for UK’s Labour Party

Former Belron CEO Gary Lubner is poised to become one of the largest donors to the United Kingdom’s Labour Party, with The Week UK reporting that the auto glass magnate may donate approximately $5.3 million USD ahead of the next … Continue reading

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Massachusetts to Enforce Right to Repair

Massachusetts began enforcing its Right to Repair law on June 1. The state law, passed with overwhelming support by voter referendum in 2020, had been stymied ever since by federal litigation brought by an automaker-backed group. In a recent court … Continue reading

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State Farm Accused of Refusing to Pay Adequate Hourly Rates for Luxury Vehicle Repair

State Farm is at the center of a Florida lawsuit alleging that the insurance company refuses to pay for proper and necessary repairs on luxury vehicles, such as Porsche. According to the class action complaint filed on May 18, the … Continue reading

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Here Are This Year’s Auto Glass Week™ 2023 Titanium Sponsors

Auto Glass Week™ 2023 will feature a host of Titanium sponsors for the annual event. Included in that tier are AirPro Diagnostics, Benson Automotive Glass, John Bean, and Launch Tech USA. The event will return to the Mid-Atlantic region for … Continue reading

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Jeff Olive Joins Auto Glass Safety Council in a Senior Leadership Role

Noted industry installation expert Jeff Olive has joined the Auto Glass Safety Council (AGSC) staff as Director of Quality and Training. In his new role, Olive will manage AGSC’s Company Accreditation (auditing) Program, develop and manage training, and provide enhanced … Continue reading

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Ford Database Displays Glass Shops

Ford-certified auto glass repair and replacement shops are receiving notification that the original equipment manufacturers’ collision website is “live and running,” along with search tools for consumers. Peter Brown, president of Tiny & Sons Auto Glass Co. in Pembroke, Mass., … Continue reading

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How One Company’s Fish Story Helps Community

Minnesota-based City Auto Glass has held its annual Walleye Classic in the North Star State for nearly two decades, with proceeds totaling hundreds of thousands of dollars benefiting area youths. Red Lowen, tournament chair, says this year’s event, held May … Continue reading

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Autel Returns as a Platinum Plus and Auto Glass Calibration Competition Sponsor at Auto Glass Week™ 2023

Autel will sponsor this year’s Auto Glass Week™ (AGW) Auto Glass Calibration Competition—the biggest one yet. The event, which takes place September 20-22 in Virginia Beach, Va., will feature a profit-focused educational track, busy exhibition and three worldwide competitions where … Continue reading

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GlasWeld Returns as a Platinum Plus and as the Repair Competition Sponsor at Auto Glass Week™

GlasWeld will return to Auto Glass Week™ 2023 as the exclusive sponsor of the annual auto glass repair competition. Technicians will compete and be judged on professional attire, greeting to the client, technical behavior, preparation of the vehicle, proper use … Continue reading

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Governor Signs Measure that Kills AOB, Zero-Deductible Status in Florida

The Florida Bill, which prohibits policyholders from entering into assignment of benefits (AOB) agreements for AGRR work, was signed into law by Governor Ron DeSantis on Thursday, May 25 and is now law. The new law marks the end of … Continue reading

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New Jersey Lawsuit Alleges ‘Defective’ Windshields on Jeep Wranglers, Gladiators

Fiat Chrysler Automobiles (FCA) is the latest vehicle manufacturer to be hit with allegations of defective windshields on select models. Three plaintiffs from as many different states now allege the company’s 2016-present Jeep Wranglers and Gladiators contain defects that leave … Continue reading

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Subaru Cautions of Water Intrusion During Aftermarket Tint Installation

The April 2023 edition of Subaru’s Tech Tips newsletter cautions of reported issues relating to the installation of aftermarket window tint on 2024 Crosstrek and Impreza vehicles. According to the publication, the matter was traced back to water application during … Continue reading

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He’s Back! Peter Gold has a New Invention Designed to Save Lives

Peter Gold, the man behind the Universal Window Moulding and inventor of visual vehicle door communication systems, continues his mission to save lives with his newest invention, the Vehicle Door Pillar Light. There is no shortage of bridges named after … Continue reading

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Are Kia’s Windshields Defective?

A collection of plaintiffs from around the United States have filed suit in California against Kia America Inc. They allege that 2020-2023 Kia Telluride vehicles contained “defective windshields,” that crack, chip and/or fracture under normal driving conditions. The plaintiffs argue … Continue reading

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USGlass Wins Two National ASBPE Awards

The American Society of Business Publication Editors (ASBPE) presented its National Azbee awards May 11 in Atlanta, including two for AGRR sister publication USGlass magazine. The December 2022 issue featuring the Women in the Glass Industry special section received the … Continue reading

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Self-Tinting Windows? Ford’s Got ‘Em

Ford Global Technologies is seeking a patent for a system capable of automatic window tinting. According to the filing with the U.S. Patent and Trademark Office, published May 9, 2023, the “occupant light exposure detection system”  would include processing and … Continue reading

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Boyd Group Services Reports Record Results for Q1 2023

Boyd Group Services, which operates a number of collision and glass locations, including Gerber Collision & Glass in the U.S., reports record sales for the first quarter of 2023 ending March 31. Timothy O’Day, president and CEO, says demand is … Continue reading

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Jaguar Takes Another Swing at Dismissing Defective Windshield Allegations

With discovery plans already on the books for both parties in the case, Jaguar Land Rover North America (JLRNA) is making another effort to dismiss class action claims that its 2020-2022 Defender windshields are defective. Court documents filed by plaintiffs … Continue reading

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Olympian Shaun White to Keynote Auto Glass Week™ 2023, Sponsored by XYG North America

Legendary Olympic gold medalist Shaun White will be the keynote speaker at Auto Glass Week™, held September 20-22 at the Virginia Beach Convention Center in Virginia Beach, Va. White is a five-time Olympian (three of them gold), X-games superstar and … Continue reading

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Driven Brands ‘Couldn’t be More Excited’ About US Glass Potential

Driven Brands, which owns Auto Glass Now, is reporting strong figures for its paint, collision and glass segment with the release of 2023 first-quarter highlights. According to the report, paint, collision and glass showed the most growth for the company … Continue reading

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Meet the Latest Data Miner: Your Windshield

Apple is seeking a patent for an augmented-reality windshield, according to documentation published by the U.S. Patent and Trademark Office on Tuesday, May 2. In addition to displaying speed indicators alongside local speed limits, Apple says the windshield also provides … Continue reading

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Florida Legislature Passes Bill Barring AOB Agreements for AGRR Work

Florida’s SB 1002, which prohibits policyholders from entering into assignment of benefits (AOB) agreements for AGRR work, was approved by the House after its third reading on Tuesday, May 2.  Unless vetoed by the governor, Floridians with insurance policies starting … Continue reading

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Volkswagen, Plaintiffs Reach Settlement in Sunroof Case

Plaintiffs alleging defective sunroofs in a number of Volkswagen and Audi models have reached a settlement with the vehicle manufacturer. The plaintiffs brought the suit against Volkswagen Group of America and Volkswagen AG, filing multiple amended complaints since the first … Continue reading

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Are Side-View Mirrors Going Away?

Are side-view mirrors going the way of running boards and rumble seats? If the buses of New York City’s Metropolitan Transportation Authority (MTA) are the harbingers, they are. After examining accident statistics and maintenance costs for 2022, the authority says … Continue reading

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Shops in Florida and Virginia Deal with Aftermath of Tornadoes

This past weekend, tornadoes struck Palm Beach Gardens in Florida and Virginia Beach, Va. While no fatalities have been reported in either case, auto glass replacement shops in those areas will likely see an influx of jobs in the coming … Continue reading

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Massachusetts Safety Bills Assigned to Joint Committee

Massachusetts legislation that would adopt the Automotive Glass Replacement Safety Standard (AGRSS Standard) into state law has been assigned to the legislature’s Joint Committee on Transportation. The identical bills, HD 181 introduced by Rep. Josh Cutler and SD 1686 introduced … Continue reading

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Windshield Repair Offers Earth-Friendly Replacement Alternative

Saturday, April 22 was Earth Day 2023, and the efforts and initiatives it champions remain relevant for the auto glass industry and its customers throughout the year. Linda Rollinson, owner of Superior Auto Glass of Tampa Bay in New Port … Continue reading

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Flights to Auto Glass Week™ in Virginia Beach Can be a Breeze

Thanks to a growing metro, a fantastic airport, and new flight routes, it’s easier than ever to get to Virginia Beach for Auto Glass Week™ by plane. With the September 20-22 event approaching, it’s time to lock in your flight. … Continue reading

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Race Car Driver Killed by Post Through Side Window

Craig Breen, 33, an Irish rally-car driver competing for Hyundai in the World Rally Championship, was killed during a test drive on April 13. A fence post smashed through his driver’s-side window during preparations for the 2023 Croatia Rally, with … Continue reading

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CollisionRight Continues Expansion Efforts with New Acquisitions

Rich Harrison, chief executive officer at Ohio-headquartered CollisionRight, has announced new acquisitions for his company. With the additions of D’s Paint & Body, Action Collision and Severn Auto Body, Harrison says CollisionRight expands into the Illinois market while “adding density” … Continue reading

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Bills Requiring OEM Parts, Repair Procedures on Newer Vehicles Introduced in Texas

Two bills have been introduced to the Texas legislature, one each in the House and Senate, that could bring significant changes to the manner in which shops perform repairs on insured vehicles. HB 3476 and SB 1083 would both require … Continue reading

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Fastest Growing Retailers

Is your company one of the fastest growing auto glass retailers? The May/June 2023 issue of AGRR magazine will feature a special look at the industry’s Fastest Growing Retailers. To be considered, please fill in and submit the following form. … Continue reading

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ROLAGS 002 Available for Purchase

The Repair of Laminated Automotive Glass Standard (ROLAGS) 002, courtesy of the Auto Glass Safety Council’s (AGSC) National Windshield Repair Division (NWRD) and its ROLAGS Committee, is now available for purchase on the American National Standards Institute (ANSI) website. The … Continue reading

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AGRR Sister Publications USGlass and [DWM] Win Multiple ASBPE Awards

The American Society of Business Publication Editors (ASBPE) presented its Mid-Atlantic Azbee awards on April 13 in Washington, D.C. Auto Glass Repair and Replacement (AGRR) magazine sister publications USGlass and [DWM] magazine took home a combined four awards. The December … Continue reading

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Florida AOB Bills Continue to Expand, Advance Through Committees

Bills that would ban assignment-of-benefits (AOB) agreements for auto glass repair, replacement, and calibration and re-calibration are swiftly making their way through the committee process in both the Florida House and Senate. With both measures, HB 541 and SB 1002, … Continue reading

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Book Your Auto Glass Week™ Hotel Now!

You need a place to stay for Auto Glass Week™, and we have options! The event has host hotels in two different locations for 2023. The event’s headquarter hotel is the DoubleTree by Hilton Virginia Beach, located right next to … Continue reading

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Peter Brown Elected Vice Chair of AGRSS Committee

Peter Brown, owner of Tiny & Sons Glass Co. in Pembroke, Mass., has been elected vice chair of the Automotive Glass Replacement Safety Standards (AGRSS) Committee. Brown’s involvement in the committee has always been about more than just good business … Continue reading

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Could Advertisements Make Their Way onto Windshields?

Ford Global Technologies has filed a patent with the U.S. Patent and Trademark Office (USPTO) for an automotive glass display that could turn its future vehicles into advertising platforms, a trend the manufacturer says has already emerged in the automotive … Continue reading

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Competition and Attendee Registration for Auto Glass Week™ 2023 is Now Open

You’ve saved the dates, now save your spot. Registration is now open for Auto Glass Week™ 2023 for both attendees and competitors. The annual event will return to the Mid-Atlantic region, taking place September 20-22 at the Virginia Beach Convention … Continue reading

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Honda Recalls 330K Vehicles for Improper Side-View Mirror Bonding

Honda has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling 330,318 vehicles because the heating pads behind side-view mirrors may not be properly bonded. As a result, the mirror’s glass could fall out, increasing the risk … Continue reading

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ADAS Calibration a Billion-Dollar Industry

Jacques Navant of Don’s Mobile Glass and the Calibration Station in Modesto, Calif., is not surprised at the growth impact ADAS technology is having on the AGRR industry. In analyzing more than 10,000 windshield lookups, the windshield lookup service AutoBolt … Continue reading

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Mediation Fails in ‘Defective’ Sunroof Lawsuit

Nissan’s challenge to class action certification with respect to a lawsuit alleging that a number of its vehicles contain a “defect” on their panoramic sunroofs could be headed for the next step in the appeals process. While the parties asked … Continue reading

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Miles Traveled Shows Continued Year-Over-Year Decline

December 2022 figures from the Federal Highway Administration (FHA) show that vehicle miles traveled were trending downward for every region of the United States. The administration’s traffic trends for December 2022 show a -4.6 billion decrease in vehicle miles, or … Continue reading

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What Do Past Attendees Think About Auto Glass Week™?

You may have never been to Auto Glass Week™ before, but thousands of others have and highly recommend attending. This year’s event will take place September 20-22 at the Virginia Beach Convention Center in Virginia Beach, Va., and it’s one … Continue reading

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Sponsored Link: PGWAG Calibration LDW-Pro Bundle!

*While supplies last* LDW 3.0 with MS909, Cable-free compact VCI200 to use for dynamic calibrations, and Powermax PMBC-100 battery charger/maintainer for $12,995 for contiguous 48 states. (Alaska and Canada extra due to freight and duties.) Click here to learn more. 

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AGSC, NWRD Talk ROLAGS2, ADAS at Spring Meetings

The Auto Glass Safety Council (AGSC) and its National Windshield Repair Division (NWRD) are conducting their spring meetings in Charlottesville, Va., this week. Approximately 60 industry leaders will attend meetings over the five-day event. The week began with a meeting … Continue reading

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Boyd Group Reports ‘Record Sales’ for 2022

The Boyd Group, which operates a number of collision and glass locations, including Gerber Collision & Glass in the U.S., says it experienced a nearly 30% sales increase in reporting the company’s 2022 financial results. Paired with a same-store sales … Continue reading

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Judge Says Auto Glass Anti-Trust Case Will Continue

O.E.M. Glass Network and Brooklyn Wholesale Glass (OEMGN), operating collectively as Brooklyn Wholesale, have accused Mygrant Glass Company of trying to put them out of business by way of an “illegal” agreement. A New York District judge recently denied motions … Continue reading

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Auto Glass Week™ Welcomes GlasWeld as the Windshield Repair Competition Sponsor

GlasWeld has once again reserved exclusive naming rights to the Windshield Repair Competition as part of 2023 Auto Glass Week™. As a longtime Auto Glass Week sponsor, GlasWeld knows the importance of being at the event and its role in … Continue reading

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Obituary: Mark Flasch

Mark Flasch, a familiar name among auto glass professionals with his more than 30 years of experience in the industry, passed away suddenly of natural causes at 63 on March 14, 2023, in Illinois. Flasch’s tenure in the auto glass … Continue reading

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Proposed Legislation Would Move State Off Zero Deductible List

While a bill in Florida has been getting a lot of attention because it would do away with the Assignment of Benefits (AOB) many glass shops use to get paid, it’s an amendment to the proposed legislation that could have … Continue reading

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D’Ieteren Group Continues Purchase, Disposal of Own Shares

D’Ieteren Group continues to buy back its own shares as part of a repurchase program launched in 2019, with the company now holding approximately 2.5% of its total ordinary shares outstanding as self-owned treasury stock. Michael Collins of EquiNova Capital … Continue reading

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NH House Commerce and Consumer Affairs Committee Kills Calibration Bill

HB 304, sponsored by Rep. Tim McGough (R), received a designation of “Inexpedient to Legislate” from the New Hampshire House Commerce and Consumer Affairs Committee on March 8, 2023. The measure would have required auto glass repair and replacement facilities … Continue reading

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A Small Businesses’ Guide to the Silicon Valley Bank Collapse

Silicon Valley Bank, catering to the tech industry for three decades, collapsed on March 10, 2023, after a bank run. State regulators seized the bank and made the Federal Deposit Insurance Corporation (FDIC) its receiver. According to PBS NewsHour, the … Continue reading

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AGRR Sister Publications Named Finalists for Prestigious Awards

Several AGRR magazine/glassBYTEs.com sister publications were named finalists in two major editorial competitions, including the 69th Jesse H. Neal awards, considered the “Pulitzer Prize of B2B journalism.” The Neals are presented by the Software & Information Industry Association. The December … Continue reading

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Belron Reports Sales Increase for 2022, Sets 2023 Predictions

D’Ieteren Group recently presented its full-year 2022 results, which include financial data from Belron, owner of Safelite AutoGlass. With Belron’s total sales increasing by 20% to nearly $6 billion and by 20.7% from continuing operations, the company saw a “slightly” … Continue reading

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XYG North America to Return to Auto Glass Week™ as Platinum Plus, and Sponsor of the Auto Glass Technician Competition

Auto Glass Week™ (AGW) is excited to welcome back XYG North America as the named Sponsor of the XYG Auto Glass Technician Competition. Returning at the Platinum Plus level, the Toronto-based glass manufacturer will bring its latest innovations in the … Continue reading

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Florida Shop Owner Fights to ‘Save the AOB’

The Florida legislature is taking another look at assignment-of-benefit (AOB) contracts by way of House Bill 541 and Senate Bill 1002. The former would bar vehicle insurance policyholders from entering into AOB contracts with repair shops, including auto glass repair … Continue reading

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Safelite Acquires Missouri’s Mark’s Mobile Glass

Safelite Group, the owner of Safelite AutoGlass, has acquired the auto glass assets of Mark’s Mobile Glass, a company that operates five locations throughout Missouri. The transaction was completed on Friday, March 3, 2023, and marks Safelite’s first major acquisition … Continue reading

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Mercedes Sued for Allegedly ‘Defective’ Panoramic Sunroofs

A new class action lawsuit filed in Georgia alleges that the panoramic sunroofs on select Mercedes Benz models ranging from 2006 forward contain a “defect.” The plaintiffs allege that the panoramic sunroofs have a “propensity to shatter under normal driving … Continue reading

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Jaguar Land Rover NA, Plaintiffs File Discovery Plan for Windshield Lawsuit

Jaguar Land Rover North America (JLRNA) and a collection of plaintiffs alleging windshield defects on 2020-2022 Defender vehicles continue their back-and-forth in New Jersey District Court, according to recent filings. While a final pre-trial conference date has not been set, … Continue reading

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Black History Month: AGRR Industry Offers ‘Waves of Opportunities’

Patricia Smiley, president of South Carolina-headquartered Quackt Glass, has seen her share of ups and downs throughout her career. While she thrives on providing solutions to patrons, she’s also learned that not every customer is a good customer and that … Continue reading

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Hyundai, Kia Issue Fix for Vehicles Falling Prey to Social Media Challenge

The National Highway Traffic Safety Administration (NHTSA) reports that Hyundai and Kia will roll out “theft deterrent software” for vehicles falling victim to a TikTok social media challenge resulting in numerous broken windows and thefts. While the fix is set … Continue reading

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Tesla Awarded Patent for Electromagnetic Windshield Wiper System

Tesla has received a patent from the U.S. Patent and Trademark Office (USPTO) for a new windshield wiper system that takes aim at conventional designs. As opposed to an electric motor, the company’s electromagnetic windshield wiper system utilizes a linear … Continue reading

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Deer Goes Through School Bus Windshield, Hurts Driver

The Ohio State Highway Patrol said a school bus hit a deer, causing it to go through the windshield of the bus Friday. Click here to read more.

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Michigan Judge Rejects Inequitable Conduct Defense from SMR Automotive Systems

A Michigan District Court has ruled that SMR Automotive Systems failed to show that Magna Mirrors of America engaged in inequitable conduct during recent proceedings. The ruling follows a favorable jury verdict for SMR with respect to patent applications related … Continue reading

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Jaguar Moves to Dismiss Windshield Complaint

A class action lawsuit alleging that 2020-2022 Defender vehicles from Jaguar Land Rover North America contain defective windshields continues to make its way through New Jersey District Court. Following the filing of an amended complaint, and Jaguar’s response to that … Continue reading

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New England AGRR Shops Battle Below-Zero Temperatures

The past few days have seen auto glass companies in New England contend with frigid temperatures, with some parts of New Hampshire recording wind chills of 30 degrees below zero. Leon Haines of Portland Glass in the Granite State says … Continue reading

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PPI: Automotive Sector Pricing Holds Steady

Prices for materials used in the auto glass industry either rose slightly or remained steady from November 2022 to December 2022, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). Changes in year-over-year … Continue reading

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NHTSA Opens Evaluation into Ford Explorers and Allegations of Detaching Windshield Trim Panels

The National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) is evaluating 2011-2019 Ford Explorers with respect to allegations that windshield trim panels may detach when driving at “highway speeds.” According to documentation filed by ODI, a preliminary … Continue reading

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Florida AOB Agreements in Crosshairs Again

Florida Rep. Philip Griffitts introduced legislation to the state’s House of Representatives that would bar vehicle insurance policyholders from entering into assignment-of-benefit (AOB) contracts with repair shops. HB 541, filed on January 27, would prohibit policyholders from entering into such … Continue reading

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Safelite’s Website Reportedly Back Online Following Weekend Maintenance

The auto glass repair and replacement industry has been looking for answers this past week as reported issues with Safelite’s website were seemingly gumming up the works for companies and their day-to-day operations. According to the owner of one company, … Continue reading

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PipeKnife Company Acquires VaccuFlex Product Line

The PipeKnife Company has acquired the VaccuFlex product line from KateCo LLC effective January 20, 2023. PipeKnife founder and CEO Dell Skluzak says the purchase complements the company’s auto glass replacement and installation tools already on the market. VaccuFlex is … Continue reading

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Tesla Seeks to Patent Localized-Heat Method for Auto Glass Manufacturing

Tesla has filed a patent application with the U.S. Patent and Trademark Office for a technique for making automotive glass that involves using localized heat to generate “aggressive” curves and folds. The company says its method allows the formation of … Continue reading

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GM Awarded Patent for Auto-Dimming Windshield

General Motors has been awarded a patent from the U.S. Patent and Trademark Office for a windshield capable of dimming when experiencing excessive glare from oncoming vehicles. When paired with an augmented reality heads-up display (HUD), the system also highlights … Continue reading

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RV Supplier Returns

After an approximate two-year hiatus, Import Glass Corporation (IGC) is once again offering auto glass for recreational vehicles (RVs) and buses. Company vice president Ramon Gonzalez, Jr., says customer input brought about the company’s return to the market and the emergence of … Continue reading

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Texas Bill Proposes New Freedoms for Automobile Insureds, Repair Choice

Insureds in Texas could see more leeway when it comes to working with their insurance companies and having their auto glass repaired courtesy of a new bill recently introduced in the Texas House of Representatives by Rep. Travis Clardy (R-District … Continue reading

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Mercedes Recalls Additional 2001-2011 Models for Detaching Sunroofs

The continuation of a 2017 investigation into the bonding between the glass sunroof panel and the sliding roof frame on a number of Mercedes-Benz models has resulted in the recall of an additional 123,696 vehicles. In late 2019, Mercedes recalled … Continue reading

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‘Defective’ Vehicle Lawsuit Centralized in California

The Central District of California will hear a class action lawsuit alleging that certain Kia America Inc., Hyundai Motor America and Hyundai Kia America vehicles contain a “defect” making them more susceptible to theft. None of the parties in the … Continue reading

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Ford Certified Collision Network Unveils RepairLogic

Members of the Ford Certified Collision Network (FCCN) can now access a new tool designed to provide shops with “fast and easy access” to Original Equipment Manufacturer (OEM) repair procedures, including those for auto glass. As the industry continues to … Continue reading

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PGW Auto Glass Acquires Georgia’s Auto Glass Direct

PGW Auto Glass LLC ended 2022 with the addition of not one, but two companies. Following the acquisition of American Glass Distributors on December 23, 2022, the company next acquired Auto Glass Direct (AGD) on December 30, 2022. AGD tells … Continue reading

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A Look at the Top Ten Stories From 2022

A cybersecurity breach at Mygrant Glass, numerous lawsuits and legislative initiatives, and Ford’s unveiling of its Ford Certified Glass Network (FCGN) dominated the glassBYTEs news cycle in 2022. With 2023 right around the corner, here are some of the stories … Continue reading

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Longtime Industry Icon Passes Away

Edward Fennell Jr., former well-known vice president at Bartelstone Glass and a member of the Glass Hall of Fame™, died on Thursday, Dec. 8, in Boynton Beach, Fla., at the age of 86. Robert Kent, CEO of Bartelstone Glass Distributors, … Continue reading

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AirPro Sues, Alleges Unfair Competition

AirPro Diagnostics LLC names multiple defendants, including Drew Technologies Inc., in a lawsuit alleging breach of contract, unfair competition and interference with business expectancy. According to the complaint filed in U.S. District Court for the Eastern District of Michigan, AirPro … Continue reading

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An Updated Version of the AGRSS Standard is Now in Place

The Auto Glass Safety Council (AGSC) announced the American National Standards Institute (ANSI) has approved a major safety update to the Automotive Glass Replacement Safety Standard (AGRSS Standard). The revised standard, officially designated as ANSI/AGSC/AGRSS 005-2022, is the fourth update … Continue reading

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US Regions Show Slight Changes in Vehicle Miles Traveled

New figures from the Federal Highway Administration (FHA) show that vehicle miles traveled in most of the five regions in the U.S. are trending upward, though only slightly. For September 2022, the South Atlantic region saw the biggest jump from … Continue reading

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South Carolina Legislature Delves into Insurance Policies, Auto Glass

Four measures relating to the auto glass repair and replacement (AGRR) industry have been pre-filed and assigned to committees in the South Carolina House of Representatives. From the Rural Area Support Act that requires insurance policies to contain an appraisal … Continue reading

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Safelite Group Acquires Premium Auto Glass

Safelite Group has acquired the assets of Premium Auto Glass, headquartered in Denver. The deal closed Friday, Dec. 9. Terms of the sale were not disclosed. “We’re pleased to welcome the Premium Auto Glass team to Safelite,” says Renee Cacchillo, … Continue reading

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Nicole Rubio Receives Award for Extraordinary Service to Key Media & Research

Nicole Rubio, marketing coordinator for Key Media & Research (KMR), the parent company of AGRR magazine and the glassBYTEs newsletter, received the company’s 2022 Award for Extraordinary Service. The honor is presented annually and was named after vice president Holly … Continue reading

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Massachusetts Division of Standards Issues Repair-Shop Guidance for Insurance Compensation

The Massachusetts Division of Standards has announced guidance for glass repair shops regarding communications with customers and compensation claimants may expect to receive from insurers. The announcement comes as the Division says it is aware that some shops may suggest … Continue reading

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Dealership Glass Auto Glass Obtains FCGN Certification

Dealership Glass Auto Glass announces that it’s the first member of the Ford Certified Glass Network (FCGN) in Washington State. Service manager Lloyd Ryan expects other vehicle manufacturers to follow suit in offering a service similar to Ford’s, which he … Continue reading

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NHTSA Opens Query into Hyundai Wiper Motor Recall

Hyundai Motor America’s August recall of 2020-2021 Palisade vehicles stemming from the potential failure of a wiper motor brought on by windshield obstructions such as snow and ice may not have been enough. According to the National Highway Traffic Safety … Continue reading

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Driven Brands Picks a Name for Its AGRR Business

Driven Brands Holdings Inc. will market its glass services under the Auto Glass Now (AGN) name starting January 2023. Michael Macaluso, executive and group president of paint, collision and glass, says the rebrand will be accompanied by a “technology refresh” … Continue reading

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Deceased Man Found in Auto Glass Shop in Kansas

The Kansas Bureau of Investigation (KBI), the Allen County Sheriff’s Office and the Neosho County Sheriff’s Office are investigating a homicide after a man was found dead the evening of Saturday, Dec. 3 at an auto glass shop in Chanute, … Continue reading

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NSG Forecasts ‘Positive’ Outlook for Automotive Sector

Nippon Sheet Glass (NSG) reports that vehicle production constraints continued to affect automotive markets in the first half of fiscal year 2023, though there are signs of lessening toward the end of the quarter concluding September 30. Despite an impairment … Continue reading

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Nissan Appeals Class Action Ruling in ‘Defective’ Sunroof Lawsuit

Nissan is challenging a recent California district court ruling that resulted in class action certification for drivers in multiple states. On appeal, the vehicle manufacturer has raised the question of whether plaintiffs presented “sufficient admissible evidence” that identified a common … Continue reading

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Former Employee Sues Xtreme Auto Collision & Glass for Alleged Violations of Labor Code

A former employee of Xtreme Auto Collision & Glass Inc., in California, has filed a class action lawsuit alleging that his former employer violated the California Labor Code and the Industrial Welfare Commission Wage Order. Plaintiff Diego Bautista, and individuals … Continue reading

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Add Auto Insurance to the Increasing Costs of Living in Florida

Another factor in driving up rates that hasn’t been addressed by state lawmakers is glass replacement fraud, which observers say has gone unchecked for years. This is where contractors literally will go after motorists in parking lots, gas stations or … Continue reading

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PPI: Auto-Related Pricing Holds Steady

Prices for materials used in the auto glass industry showed mostly increases in October 2022, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI for glass, which includes auto glass*, … Continue reading

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Florida Appeals Court Upholds Dismissal of AOB Lawsuits Against Progressive

Florida’s 5th District Court of Appeals upheld the dismissal of more than 16 auto glass assignment-of-benefits (AOB) lawsuits against Progressive Insurance last week. With appellants arguing that the insurance provider failed to pay the full amount for windshield replacements, the … Continue reading

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GM Files AR Patent that May Fight Glare

GM Global Technology Operations LLC has submitted a patent with the U.S. Patent and Trademark Office for a display system that could be incorporated into one or more windows of a vehicle as well as navigational and driver assist systems. … Continue reading

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Lubner Leaving Belron; Brito New CEO

The board of Belron Group has announced the appointment of Carlos Brito as its new CEO. Brito will join the company in January and take over as CEO in March 2023, following a handover period. He will replace Gary Lubner, … Continue reading

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Company Aims to Make Support Pillars Transparent

CassBeth, a company that engages in research and development for areas where “critical needs are not being met,” is seeking a manufacturing and distribution license for a Vehicle Windscreen (windshield) Pillar Blind Spot Removal Display and Alert System. According to … Continue reading

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From Military Service to the Auto Glass Industry, Teamwork Matters

While having the chance to utilize the GI Bill for his college education was certainly one perk of serving in the armed forces, Christopher Schroeder of Sika says it was really his desire to serve his country that led him … Continue reading

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BMW Recall Stems from Improperly Bonded Windshields Courtesy of Robot

BMW of North America is recalling certain 2023 X5 and X7 vehicles due to a potential risk of electrical short circuits. The underlying issue, however, is that the windshields may not have been properly bonded to the vehicles by a … Continue reading

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West Edge Partners Acquires Dakotaland Autoglass

Private equity firm West Edge Partners (WEP) has acquired Dakotaland Autoglass (DAG), a regional distributor and service provider to the aftermarket automotive replacement glass, paint, body and equipment industries. Dakotaland Autoglass distributes aftermarket automotive glass in the Midwest and performs … Continue reading

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SEMA Back on Track in 2022

Exhibitors and attendees are taking stock of the week’s festivities as the 2022 SEMA Show comes to a close in Las Vegas on Friday, November 4. While the show returned from its COVID-19 hiatus in 2021, the consensus from many … Continue reading

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ACE American Won’t Receive Reimbursement for Defense of Safelite

Zurich American Insurance Company, and Discover Property & Casualty Company are off the hook for $1.65 million each now that a federal judge in Ohio has granted their motion for summary judgment. That means Safelite’s insurance company, ACE American Insurance … Continue reading

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Nissan Could Appeal Class Action Ruling from Lawsuit Alleging ‘Defective’ Sunroofs

Nissan could be on its way to challenging a recent California district court ruling that resulted in class action certification for drivers in multiple states. The ruling, a continuation of a 2017 lawsuit alleging that a number of vehicles contain … Continue reading

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Third Circuit Strikes Down Appeal from Former Safelite Employee

A former Safelite employee in Connecticut alleging employment discrimination failed to file a timely complaint with the Connecticut Commission on Human Rights and Opportunities, according to a recent ruling. The U.S. Third Circuit of Appeals subsequently upheld the lower court’s … Continue reading

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PPI: Auto Glass-Related Prices Mostly Steady or Rising

Prices for materials used in the auto glass industry showed mostly increases in September 2022, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI for glass, which includes auto glass*, … Continue reading

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Allstate Awarded Patent for Automated Assessments and Claims Processing Technology

Documentation provided by the United States Patent and Trademark Office reveals that Allstate was recently awarded a patent for technology that is able to generate automated mobile damage assessments and claims processing. The insurance provider says the technology incorporates a … Continue reading

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European Commission Imposes ‘Disposal’ of PHE’s Specialized Glass Repair Activities

Parts Holding Europe (PHE), a subsidiary of the D’Ieteren Group, has entered into “exclusive negotiations” with MACIF for the disposal of its specialized glass repair activity Mondial Pare-Brise. Disposal of PHE’s specialized glass repair activities was imposed by the European … Continue reading

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Pilkington NSG to Initiate $15 Transport Service Cost

Pilkington NSG is telling its wholesale customers that a new transport service cost will be initiated effective on or after Tuesday, October 25 with respect to shipments from Columbus and Phoenix distribution centers. Pilkington NSG began contacting its customers last … Continue reading

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On the Road Again: Miles Driven Numbers Change in August 2022

After July 2022 declines in all five regions in the U.S. from 2021, new figures from the Federal Highway Administration (FHA) show that vehicle miles traveled are on an upswing from August 2021. The North Central region, with a 0.7% … Continue reading

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Jaguar Responds to Claims of Defective Defender Windshields

Jaguar Land Rover North America, LLC, has filed its response to a class action lawsuit alleging that 2020-2022 Defender vehicles contain defective windshields. The vehicle manufacturer argues that the U.S. District Court of New Jersey should dismiss the complaint for … Continue reading

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Class Action Against Kia, Hyundai Alleges ‘Defective Vehicles’

If you think you are doing more smash-and-grab fixes lately, especially on certain vehicle makes, it could be for good reason. A recent class action lawsuit brought against Kia and Hyundai alleges that certain vehicles were manufactured without engine immobilizers … Continue reading

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Ford Details Repair Considerations for BlueCruise Technology

Ford’s newest “On Target” newsletter continues the series focusing on Advanced Driver Assistance Systems (ADAS), with the most recent edition devoting attention to the company’s BlueCruise technology. The hands-free highway driver-assist technology has approximately 67,000 customers and Ford wants to … Continue reading

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Latest ‘On Target’ from Ford Highlights OEM Glass

Ford’s newest “On Target” newsletter shows the Original Equipment Manufacturer’s  (OEM) emphasis on –you guessed it –OEM glass. Ford says use of OE glass is vital, especially with the emergence and continuing development of Advanced Driver Assistance Systems (ADAS). Ford … Continue reading

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Trust, Respect on the Rise for Individual Repair Shops, Technicians

A recent survey of approximately 1,500 vehicle owners in the U.S. finds that there’s a new level of trust between motorists and the individual repair shops and technicians, manufacturers and dealerships with whom they do business. For Auto Glass Repair … Continue reading

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Safelite Group Acquires Genuine Auto Glass in Seattle

Safelite Group, a vehicle glass services and recalibration company and owner of Safelite AutoGlass, acquired the assets of Seattle’s Genuine Auto Glass in a transaction that closed Friday, Oct. 7. This marks Safelite’s fifth major acquisition in 2022 alone. “We’re … Continue reading

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Hyundai to Notify Customers of Recall on Friday, Oct. 14

Hyundai Motor America will send out safety recall notifications this week to owners of the 2020-2021 Hyundai Palisade. According to documentation submitted to the National Highway Traffic Safety Administration (NHTSA), there is an issue with the windshield wiper motor, which … Continue reading

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Cheaper Car Insurance Rates May Come with Costly Bills for Repair and Replacement

From the 2022 Subaru Forester Wilderness to the Jeep Wrangler Willys Sport, Insure.com has released its list of the 20 cars that are the least expensive to insure this year. As in past years, SUVs and CUVs remain the cheapest … Continue reading

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Back to Business in Florida

Florida’s recovery from Hurricane Ian, which made landfall on Wednesday, Sept. 28, continues “feverishly” says the president of an auto glass and calibration operation in Fort Myers. While debris still lines the streets, and many stoplights, as well as hundreds … Continue reading

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Apple Files Patent for Window Defect Sensing, Image Processing

Apple has submitted a patent encompassing systems and techniques for sensing defects associated with windows and windshields, and for performing image processing based on the sensed defects. The system may even spot-clean windshields, and provide repair and replacement recommendations. Apple … Continue reading

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Campfield Sues Safelite in California (on Behalf of its Citizens)

Documents recently unsealed by a California court reveal that Ultra Bond owner and president Richard Campfield is suing Safelite on behalf of the people of California for alleged violations of California’s insurance code. Campfield filed a 2015 lawsuit that alleged … Continue reading

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Vehicle Miles Traveled Fall by Nearly 10M from July 2021

New figures from the Federal Highway Administration (FHA) show that all five U.S. regions experienced declines in vehicle miles traveled for July 2022 compared to July 2021, with the reduction totaling nearly 10 million miles. The administration’s traffic trends for … Continue reading

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Hurricane Ian Hits Florida, AGRR Industry

Wind speeds of more than 150 mph were recorded when the eye of Hurricane Ian made landfall in Florida on Wednesday, Sept. 28. With the category 4 hurricane forecast to move into the central part of the state on Thursday, … Continue reading

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Mike Rowe Applauds Auto Glass Week™ 2022, AGRR Industry

XYG North America and Autobahn-sponsored keynote speaker Mike Rowe came away from his first Auto Glass Week™ in San Antonio with a solid impression of not only the industry as a whole, but the people behind the scenes who make … Continue reading

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Tesla to Recall Nearly 1.1 Million Vehicles over Window Automatic Reversal System

Tesla Inc. has notified the National Highway Traffic Safety Administration (NHTSA) that it will perform a free-of-charge, over-the-air (OTA) software update with respect to the window automatic reversal system on various models from 2017-2022. The safety recall may affect as … Continue reading

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PPI: Commercial Auto Insurance Continues Year-Over-Year Decline

Prices for materials used in the auto glass industry showed mostly increases in August 2022, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased by … Continue reading

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Champions Overcome Stiff Competition at Auto Glass Week™

Competitors at Auto Glass Week™ 2022 are at the top of their game in a field that is ever evolving and advancing toward the future. But even the best of the best have challenges they must overcome to stay at … Continue reading

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Champions League: Interviewing Auto Glass Week Competition Winners

More than $6,000 in cash and rewards were added for Auto Glass Week 2022, making the total purse for all competitions larger than ever. Meet the professionals at the podium.

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2022 Auto Glass Week Competition Winners Announced

The winners of the Windshield Repair Competition (WRO), Auto Glass Technician Competition (AGTO), Calibration Competition and the Customer Service (CSR) Competition were announced Friday night at Auto Glass Week™ 2022 in San Antonio. Congratulations to all winners! Windshield Repair Competition … Continue reading

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Final Day of Auto Glass Week Focuses on the Positives of Working in the Auto Glass Industry

The final day of Auto Glass Week 2022 in San Antonio kicked off with seminars that covered the best ways to increase business and wrapped up with a Career Day panel that focused on why the auto glass industry is … Continue reading

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Save Time and Get Paid While Protecting Lien Rights

Protecting lien rights is often an afterthought, an unfortunate reality seeing as how oftentimes it’s too late to seek relief amid payment discrepancies on a job. And while lien rights and processes differ from state to state, there are general … Continue reading

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Auto Glass Week 2022 Competition Finalists Announced

The finalists for the 11th Annual Auto Glass Week have been announced. Stay tuned for a full list of the winners on Friday.  Windshield Repair Competition (WRO) Finalists Alfredo Calva, Alfredo’s Auto Glass, Corona, Calif. Macenzie Curbow, Novus Glass of … Continue reading

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Auto Glass Week Continues with Keynote Speaker Mike Rowe, Seminars and Exhibits

Auto Glass Week’s second day of action on Thursday, Sept. 15 saw continued educational seminars, more visits to exhibitor booths on the show floor, and, of course, a presentation from XYG North America-sponsored keynote speaker Mike Rowe. Rowe, a television … Continue reading

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Auto Glass Week 2022: A San Antonio Showcase

Day one of Auto Glass Week is in the books, and industry suppliers are spotlighting their latest and greatest product and services.

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Bud Oliver Receives Auto Glass Industry’s Highest Honor

The Carl F. Tompkins Award for Auto Glass Safety is sponsored by the Auto Glass Safety Council and named after long-time industry veteran Carl Tompkins. Tompkins was recognized as the first recipient of the award, then known as the Auto … Continue reading

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Auto Glass Week Starts Strong in San Antonio

Auto Glass Week is in full swing in San Antonio, with participants packing the Henry B. Gonzalez Convention Center on Wednesday, Sept. 14. Industry professionals started the morning by hitting the meeting halls for a variety of educational seminars. Wednesday’s … Continue reading

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Welcome to 2022’s Auto Glass Week™

Auto Glass Week is here and professionals are traveling far and wide for education, networking and competition.

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Auto Glass Week™ ’22 Opens Tomorrow

San Antonio is the place to be this week for those working in the automotive glass and glazing industry. Auto Glass Week (AGW) is returning to the Henry B. Gonzalez Convention Center, Sept. 14-16. AGW is a prominent industry event … Continue reading

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Spaceship Neptune’s 360-Degree Windows will Give Passengers an Out-of-this-World Journey

Space Perspective, a luxury space travel company, has unveiled a glass balloon that offers 360-degree views of Earth and space. The balloon, utilizing reflective coated windows and a central sector similar to an astronaut’s helmet, may offer commercial flights as … Continue reading

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PPG Industries Awarded $26 Million from Chinese Automotive Glass Company

A Chinese automotive glass maker is on the hook for $26 million after the Third Circuit upheld a default judgment with respect to the company, Jiangsu Tie Mao Glass Co. Ltd., and accusations that it stole trade secrets from PPG … Continue reading

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Ellen Rogers Named Editorial/Content Director for Key Media & Research

Award-winning journalist Ellen Rogers has been named editorial/content director for KMR. She handles the content direction and delivery for all KMR industry sectors, including Auto Glass Repair & Replacement (AGRR) magazine, USGlass magazine, Window Film magazine, and Door & Window … Continue reading

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Extreme Heat Requires Extreme Planning for Auto Glass Industry

Triple-digit temperatures in the western United States have auto glass repair and replacement (AGRR) shops navigating the associated issue of adhesive application in high temperatures. With most adhesive manufacturers recommending that such work not be performed in temperatures more than … Continue reading

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Onsite Registration Will be Available for Auto Glass Week™

Advance pre-registration online for attendees has ended. But you can still attend. Please register onsite beginning on Tuesday, September 13 at 4:00 p.m. Auto Glass Week™ (AGW) will be held at the Henry B. González Convention Center in San Antonio, … Continue reading

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Non-stop Education at Auto Glass Week™ Featuring Top Industry Leaders

Auto Glass Week™ offers cutting-edge insight from industry experts. Be sure to check the schedule and plan your days accordingly for the three days of the event. To access the seminars, make sure you have signed up for a full … Continue reading

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Auto Windscreens: Delaying Windshield Repairs a ‘False Economy’

Recently-released data from the United Kingdom company Auto Windscreens shows that policyholders waited an average of 15 days before booking their windshield chip repairs in August 2022. They waited only eight days to book those repairs in August 2019. The … Continue reading

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Report: Near-Term Growth for Automotive Glass Market

A recently released report on the automotive glass market suggests strong and steady growth among the industry through the next half-decade. Market research firm Technavio projects the global automotive glass market—from a manufacturing perspective—will increase by an average of close … Continue reading

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Safelite Acquires Pro Tech Auto Glass in Pennsylvania

The Safelite Group, owner of Safelite AutoGlass, recently announced the acquisition of Pennsylvania-headquartered Pro Tech Auto Glass, a retail chain serving western Pennsylvania, southern New York and eastern Ohio. The transaction closed on Friday, Aug. 26. “Founded in 1972, Pro … Continue reading

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Auto Glass Week™’s Online Advance Registration Closes Tomorrow

Register ONLINE, Skip the LINES! It’s not too late to make it and we will help you make it. Here’s a quick checklist to get it all done: ☑ Register Here ☑ Book a Hotel Room Here ☑ Get Pub Crawl Tickets Here ☑ Check … Continue reading

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NHTSA Considers Allowing Vehicles without ‘Transparent Glass’

The National Highway Safety Administration (NHTSA) has extended the Public Comment period to September 21 on petitions that Ford and General Motors filed in July to advance their development and use of vehicles using self-driving features. The companies are seeking … Continue reading

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Campfield, Ultra Bond File Appeal in Lawsuit Against Safelite

Richard Campfield, Ultra Bond owner and president, has filed an appeal with respect to a 2015 lawsuit that alleged Safelite engaged in false windshield replacement advertisements that harmed his business. A federal judge in Ohio granted summary judgment to Safelite … Continue reading

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PPI: Auto Glass Material Prices Show Slight Month-Over-Month Increases

Prices for materials used in the auto glass industry showed mostly slight increases in July 2022 when compared to one month prior. Adhesives and sealants also remain up 20% over 2021 figures, according to recently released Producer Price Index (PPI) … Continue reading

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Precise Calibration Measurements are Here to Stay

Crown Collision Solutions in Massachusetts recently used a “unique” procedure complete with specific floor targets to perform a 360 degree camera calibration on a Mazda CX-9 with a passenger-side mirror replacement. Operations manager Tom Johnson expects such procedures to increase … Continue reading

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Insurers Argue over more than $3M for Safelite Defense Costs in Ultra Bond Inc. Suit

Defendants Zurich American Insurance Company, and Discover Property & Casualty Company have until the end of August to file replies in support of their cross-motion for summary judgment in a case where Safelite’s insurer, plaintiff ACE American Insurance Company, seeks … Continue reading

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Day Two of Education Features Leading Industry Experts at Auto Glass Week™

Auto Glass Week™ premier education continues on September 15, and even offers Keynote speaker, Mike Rowe. Be sure to plan your day around the top-notch educational offerings. To access the seminars and keynote, be sure to register for the full … Continue reading

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ROLAGS 2 Development Continues

The Repair of Laminated Automotive Glass Standard (ROLAGS) 2 Standards Committee of the National Windshield Repair Division (NWRD) is always looking for additional input in its effort to maintain and interpret industry standards. The second generation of the standard, referred … Continue reading

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All US Regions Experience June Slide in Vehicle-Miles Traveled

New figures from the Federal Highway Administration (FHA) show that all five U.S. regions experienced declines in vehicle miles traveled for June 2022 compared to the same month one year prior. Not only did miles traveled on all roads and … Continue reading

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PPI: June 2022 Shows Adhesives, Sealants Experience 22% Year-Over-Year Increase

Prices for materials used in the auto glass industry showed mostly continued year-over-year increases in June 2022, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, … Continue reading

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Reserve Your Seat for Day One of Education at Auto Glass Week™ Featuring Notable Industry Leaders

Auto Glass Week™ features prominent speakers in the industry who can provide insight and actionable takeaways. There will be several seminars offered over the three days of the event, so be sure to check the schedule and plan your days … Continue reading

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California DMV Files ADAS Advertisement Complaint Against Tesla

The long-lead times Tesla is experiencing with respect to securing glass for its automobiles is not the only challenge currently facing the automaker. California’s Department of Motor Vehicles has taken issue with Tesla’s advertisement of ADAS features, including usage of … Continue reading

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Inflation Reduction Act Draws Opposition from Numerous Organizations

The Inflation Reduction Act passed the House this past week becoming the country’s most ambitious energy and climate policy to date. While politicians tout the passage as a positive development, a number of organizations, including the Society of Collision Repair … Continue reading

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Vehicle Miles Traveled Continue to Increase from 2021

New figures from the Federal Highway Administration (FHA) show that while vehicle miles traveled continue to increase for Americans as compared to 2021, the rate of that increase has slowed compared to February and March. While year-over-year increases for February … Continue reading

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Boyd Group Reports Increases to Sales and Gross Profits

Boyd Group Services Inc. reports more than 30% increases to both sales and gross profits for the second fiscal quarter of 2022. Timothy O’Day, president and CEO of the Boyd Group, says demand for services continues to “substantially exceed capacity” … Continue reading

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Macenzie and Jennifer Curbow to Compete Once Again at Auto Glass Week™ ‘22

Macenzie Curbow will return to defend his two-year title in the windshield repair competition at Auto Glass Week™ (AGW) come September, while his wife, Jennifer, looks to improve upon her third-place ranking from a year ago. The couple says they’re … Continue reading

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Mobile Unit Musts

In the past 40 years, Mark Delia of Citywide Auto Glass in San Diego, Calif., has utilized all manner of vehicles from minivans to trucks for his company’s mobile services. He says finding the right vehicle is one of the … Continue reading

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High Gas Prices Forecast to Have Little Impact on VMT, Accident Frequency

The latest report from CCC Intelligent Solutions finds that high gas prices are likely to have a minor impact on miles driven and, therefore, accident frequency for the rest of 2022 and 2023. Susanna Gotsch, senior director and industry analyst, … Continue reading

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European Commission Approves D’Ieteren’s Acquisition of PHE

The European Commission has approved D’Ieteren’s acquisition of PHE following an investigation into what the development would mean for competition in France’s auto glass repair and replacement industry. While the commission expressed competition concerns, D’Ieteren received approval after agreeing to … Continue reading

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Auto Repair Parts, Labor Costs Up Significantly

CCC Intelligent Solutions senior director and industry analyst Susanna Gotsch says the cost to replace auto parts increased 7.4% in 2021 over 2020, and increased by another 6% by mid-year 2022, according to statistics from CCC and the Bureau of … Continue reading

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Houston Auto Glass Company Beats Former Employee in Court

SIFA, Inc., owner of Atlas Auto Glass in Houston, Texas, recently took a former employee to court for allegedly using company resources to start his own competing business. The U.S. Bankruptcy Court of the Southern District of Texas awarded SIFA … Continue reading

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Driven Brands Reports Revenue Increase, Net Loss for Q2

Driven Brands Holdings Inc. has announced its second-quarter financial results, with president and CEO Jonathan Fitzpatrick reporting a 36% revenue increase over 2021 alongside a net loss for the quarter. The company’s new glass sector grew throughout the first two … Continue reading

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Auto Glass Week™ 2022 Expands Hotel Room Block

Show management for Auto Glass Week™ expanded the block of hotel rooms to include a new property to accommodate all the inbound attendees for the September 14-16 event. San Antonio is home to the flagship property for La Quinta, and … Continue reading

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Full-Size Passenger Trucks Remain Popular with Thieves in 2021

If auto glass shops wondered about the continued prevalence of full-size pick-up truck customers needing repairs after attempted or successful thefts of their vehicles within the past year, they’re likely not alone. That’s because the National Insurance Crime Bureau’s recently-released … Continue reading

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Tesla Launches Internal Investigation into Glass Purchase Order

Omead Afshar, the Tesla executive in charge of the company’s factory in Austin, Texas, is reportedly one of the subjects of an internal investigation into a plan to purchase construction materials that are difficult to obtain. The material in question … Continue reading

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Auto Glass Week™ Pre-Registration Discounts End Soon

Auto Glass Week™ opens in 50 days! Take your industry knowledge to the next level by attending. Pre-registration discounts end soon. Skip the LINES, Pre-register ONLINE.

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