21st Century Changes Dealer Glass Policy
July 16, 2009

21st Century Insurance has changed its dealer glass policy, according to an announcement issued by its glass claims administrator, LYNX Services, this week. According to the announcement, effective on or after July 13, the insurer has directed LYNX to "limit authorization approvals for dealer glass parts to an amount not to exceed that of Like, Kind and Quality materials available to 21st Century through its glass program administered by LYNX Services."

If the insured still wishes to have dealer glass installed for an amount more than authorized, he/she will be responsible for the difference, according to the statement issued by LYNX.

This change only affects vehicles that are older than the current model year plus one (for example, currently this would only apply to vehicles older than 2008 models), according to the announcement, sent to participant shops on July 14.

Authorization for dealer glass parts used on 21st Century insureds' vehicles should be directed to LYNX at 239/479-6000, or via the company's online form at www.lynxservices.com.

At press time, calls for comment had not been returned by officials at Farmers Insurance, parent company of 21st Century.

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