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San Diego-based All Star Glass was recognized as a 2007 AutocheX Premier Achiever for outstanding customer satisfaction at the sixth annual AutocheX Premier Achiever Award ceremony and reception on November 1, 2007, at the Mandalay Bay Convention Center in Las Vegas. The event was held in conjunction with the International Autobody Congress and Exposition (NACE). AutocheX says the Premier Achiever Award recognizes auto repair facilities that consistently demonstrate their commitment to customer service as reflected by their exceptionally high customer satisfaction index (CSI) scores. Based on the hundreds of thousands of customer satisfaction surveys AutocheX performed throughout 2007, All Star Glass is one of only 382 facilities in North America to be named an AutocheX Premier Achiever. Bob Scharaga, president of All Star Glass, tells glassBYTEs.com™/AGRR magazine that while he was pleased with the award, his happiness was a bit bittersweet, as his father, Sam, with whom he co-founded the business, recently passed away at the age of 81. "A couple of weeks before he died I was able to inform him we were going to get the award," Scharaga says. Scharaga says his family's commitment to the business-his sister, Jan, also works at All Star-is what really helps it maintain such high customer satisfaction levels. "One of the key factors is that we work-we're here most of the time," he says. "We kind of consider ourselves the Nordstrom of the glass industry. Whatever the customer wants we try to fulfill their needs-no ifs, ands or buts. Our philosophy has always been to take care of the customer, whatever you have to do." Need more info and analysis about the issues? |
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Star Glass Wins 2007 AutocheX Premier Achiever Award for Excellence
in Customer Service and Satisfaction