US Spokesperson Issues Statement about Feeney's Comment about AGRSS
Belron US spokesperson Jenny Cain advised glassBYTEs.com/AGRR
magazine today that company officials believe that its own training
and certification program, "SafeTech, takes the [AGRSS] Standard
as adopted to a higher level." Cain made this statement in
response to a comment made last week at the Independent Glass Association's
(IGA) annual conference by Belron US executive vice president Tom
Feeney, who told attendees the company doesn't intend to seek AGRSS
registration as the company doesn't support a third-party validation
HERE for related story.)
"We think it is important to note that Safelite supports the
efforts of AGRSS to establish industry standards," Cain says.
"After assessing the AGRSS Standard as it is today, we believe
that our own training and certification program, SafeTech, takes
the standard adopted by AGRSS to a higher level. We do not feel
the AGRSS Standard goes far enough because it doesn't, for example,
require background checks and drug testing of technicians."
Cain says that the company plans to begin its own field assessment
"In addition, we have been working to raise the bar even higher,
and in 2008 we are starting our own technician field assessment
that will audit our installers on proper windshield repair and replacement
practices. This is something that Belron does worldwide," she
With regard to Feeney's statement regarding third-party validation,
Cain says Belron US isn't against this entirely-as long as it's
conducted properly and includes certain factors.
"We are not against independent audits as long as they are
conducted by an objective, outside third party, but feel to be effective
it must include technician level assessments and audits," she
adds. "With that in mind, we feel that the AGRSS Standard as
it stands today is duplicative to our current program. That is why
it's unlikely we will become an AGRSS-registered company at this
time. We are interested in becoming more involved on the AGRSS [Council]
and hope to have someone from our senior leadership team [elected]
to the board. This would allow us to work more closely in the future."
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