Golding to Speak at GEMS about Developing CSRs

Among the many seminars offered at Glass Expo Midwest™ (GEMS) 2007, former auto glass shop owner Neal Golding, director of Molloy LLC Business Development Center in Hudson County, N.J., will offer "Developing Expert CSRs."

Golding will discuss how to turn a call to your shop into a job, how to handle difficult customers and how to make the call "stick" to you for business. He'll provide examples of what works and what doesn't work.

Glass Expo Midwest will be held October 9-10 in Grand Rapids, Mich., at Amway Grand Plaza Hotel & DeVos Place. The event is co-sponsored by the Michigan Glass Association, Detroit Glass Dealers Association, Ohio, Minnesota, Indiana, Iowa and Wisconsin Glass Associations, Illinois Glazing Association, the Association of Glazing Contractors, USGlass, AGRR, WINDOW FILM, Door & Window Manufacturer and SHELTER magazines. Members of the co-sponsoring trade associations and glassBYTEs.com™ readers may pre-register for free through September 21. (CLICK HERE to register.)

For others, to pre-register through September 21, it will cost $59 for a full registration, $49 for a daily registration and $10 for trade show only.

After September 21, it will cost $59 for a daily registration and $79 for full registration and $19 for trade show only for both members and non-members. "Developing Expert CSRs" will be held on Wednesday, October 10, from 8:30 to 10 a.m.

CLICK HERE for more information about Glass Expo Midwest™.

CLICK HERE to register for Glass Expo Midwest™.