Harmon Solutions Instates $35 Fee for Warranty Claims

Harmon Solutions Group, a third-party administrator based in Eau Claire, Wis., has announced that for all glass replacement claims on or after September 1, it will assess a $35 administrative fee for any and all warranty claims and occurrences to the shop that did the original warrantied work.

"Warranty claims require an extraordinary amount of administrative effort and yield a poor customer experience," writes Harmon in a letter to glass shops, "so it is our hope that you will do all that you can to eliminate the need for warranty claims to be filed."

In addition, Harmon says it encourages all shops to adhere to the Auto Glass Replacement Safety Standard (AGRSS) to reduce warranty issues.

CLICK HERE for full text of letter from Harmon Solutions Group.

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