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Rich Harrison, who recently was named chief operating officer of Belron US, took a few minutes to answer glassBYTEs.com™/AGRR magazine's questions about his new position. GB: How will your interaction with the company change in the new role? RH: This past year I have been primarily working with our field management in the parts of the country where we have merged the former Belron Inc. operations (Elite Auto Glass, Auto Glass Specialists, Windshield Pros and Glaspro) with Safelite. In my new role I will be working with the field management across the entire country. I am really looking forward to this opportunity and getting a chance to work with our associates in all of our markets GB: What goals do you have for yourself for your new role? RH: Overall Belron US is a really healthy business and in my opinion is on the right track. My primary goal will be to support our field operations, sales and wholesale teams so they can continue to provide outstanding service to our customers and profitably grow. I have been very impressed with the quality of our people in all of the markets I have visited and believe we are well positioned to significantly grow the business over the next few years. I believe this is going to be an exciting time for all of our associates and I am really looking forward to working with our field teams across the United States. In addition, I hope to leverage my experiences and relationships with Belron worldwide to further strengthen our business in the United States. CLICK HERE for the full text of the news release regarding Harrison's promotion. Need more info and analysis about the issues? |
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& A with Rich Harrison, COO, Belron US