PPG Closes Glendale, CA Call Center
As part of a long-term business plan, PPG Auto Glass Llc. recently closed
a call center located in Glendale, CA, which housed employees in the company's
auto glass and aerospace groups.
The call center was closed in order to accommodate a shift of resources
to PPG Auto Glass' locations in Irving, TX and Orlando, FL along with
a rollout of the company's virtual service technology, according to Lee
St. John, PPG Auto Glass vice president of strategic business for the
"This allows us to utilize the skills and experience of PPG auto
glass customer service professionals physically located outside these
two areas [Irving and Orlando]," St. John said. "Our service
level metrics have not changed as a result of these recent moves, and
we expect improved service resulting from the flexible staffing enabled
through our virtual technology."