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What's In A Name? IGA Coins New Term
"You may have noticed one other change in our speeches this morning. We have changed the industry's vocabulary a bit," said IGA board member Shawn Newport of Star Glass in Erie, Pa. "We are using the term 'third-party administrator' only for those companies that administer claims but have no relationship with a glass company. Instead, we will be calling those who do 'competitor-administrators' from now on." The change in nomenclature must have resonated with the crowd. When Fahmy Mechal of LYNX Services began his presentation, he said he wanted to "clarify that I am from a third-party administrator and not a competitor-administrator." |
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The
vocabulary of the auto glass industry changed Thursday, when the association introduced
a new term - and a printable one at that-to describe companies that own or have
an interest in glass replacement companies and also provide claims administration
services.