R.A.I.S.E. to Streamline the Repair and Replacement Authorization Process

eDirectGlass has introduced Repair/Replacement Authorization Image System Enhancement (R.A.I.S.E), a technology process that will help make traditional call center authorizations for repair and replacement automotive glass claims obsolete, according to a company press release.

"This represents a major advancement in the way the AGRR industry can handle and approve work authorization for claims" said Gary Hart, chief executive officer of Scottsdale, Ariz.-based eDirectGlass.

eDirectGlass R.A.I.S.E. relies on users having digital image equipment such as mobile camera phone/digital camera and an eDirectGlass TSM account. Prior to the technician starting work on the job, pictures of the damage, the VIN label in the driver side door jam and the vehicles insurance card are taken. These images are then attached to the eDirectGlass invoice record and transmitted electronically to any R.A.I.S.E. third-party participant for processing. Currently, only eDirectGlass Claims Manager claims can be accepted, however participation in the process is not limited to companies associated with eDirectGlass and the company hopes to have all industry networks and third-party administrators participate, according to the press release.

"Repair and replacement operations continue to be mobile-centric. Authorizations are difficult to obtain in the field and strain the patience of the insured and glass professional. With our patent-pending R.A.I.S.E. process, glass professionals can focus on completing quality work with the confidence that their invoices will be accepted without pre-approval," Hart explained.