On the heels of controversy spurred by Catherine Howard's article on GlassBYTEs on January 17, 2005, the lawsuit filed by Farmers' Insurance against Legacy Auto Glass has also prompted industry feedback.

"As an auto glass business leader in California, I have serious reservations about the intent behind Farmers Insurance recently "trumpeting" their litigation against alleged fraudulent billing. Perhaps after forcing their agents and policyholders into accepting brutal service conditions as a result of using "HelpPoint," Farmers feels compelled to paint a gallant P.R. image as a benevolent big brother," wrote Jim Horrox of The Stockton Glass Group.

His message post is the first of many on the subject. If you would like to weigh in on the subject, click here.