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First Notice Systems launches Glass+™ Claim Intake and Administration Solution
for P&C Auto Carriers
Unique, fully integrated platform provides compelling alternative to traditional
glass network administration providers
Boston, MA-Chicago, IL– January 25, 2006 –First Notice Systems, Inc.,
in partnership with Netcost Claim Services and ClaimForce, Inc., today announced
the Glass+ Solution, available immediately to the Property and Casualty marketplace.
The Glass+ Solution takes a fresh approach to the glass market by providing
carriers with innovative pricing plans and technological advancements in workflow,
performance and optional self-service claims management. The service offering
is designed to eliminate potential business model conflicts and assure regulatory
compliance. Glass+ combines FNS’ three large-scale, fully redundant call
centers and ClaimCapture platform with two of today’s most advanced technology
and service delivery companies, ClaimForce and Netcost. The result is a fully
integrated end-to-end glass solution.
Benefits
- Reduced loss costs – Consistent and streamlined pricing that significantly
lowers glass costs and improves bottom line.
- Lower administration fees –Lower costs per call by leveraging FNS’
significant call center capabilities and claim-intake economies of scale.
- Better customer experience –Guaranteed original equipment manufacturer
(OEM) parts for policyholders, and rigorous CSI and shop management programs
- Irrefutable regulatory compliance –No company owned shops in the Glass+™
network, and the shops don’t pay to participate or to be considered preferred.
All referrals are unbiased and based strictly on shop performance. Glass+ does
not manufacture glass and is not owned or affiliated with any glass manufacturer.
- One-stop shopping and convenience – Completely integrated Web-based technology
provides 24x7 access to real-time claim information as well as a complete suite
of auto services.
“First Notice is excited to deliver a superior one-stop shopping capability
to the market for both FNOL and glass claim intake and administration.” said
Will Fulton, President, First Notice Systems, Inc. “We believe a great opportunity
exists to help P&C carriers take cost out of their current glass claims administration
fees, while still ensuring superior customer service.”
“Glass+ represents a fresh new approach to managing glass claims--one
in which flexibility and improved repair ratios take center stage” said Jonna
Artkop, Casualty Claims, Co-operative Insurance Services.
“P&C carriers reviewing their glass administration program requirements
will find substantial benefits from obtaining end-to-end services from integrated
best-in-class providers," said Kimberly Harris-Ferrante, Gartner Research.
"Insurers should evaluate the cost savings and efficiency benefits for comprehensive
FNOL and glass services providers versus traditional glass providers and in-house
options."
About First Notice Systems, Inc.
Founded in 1993, First Notice Systems, Inc.® is a premier provider of claim
reporting and customer service solutions to the insurance industry. With over
90 national clients now utilizing First Notice Systems’ claims reporting
services and software products, First Notice successfully connects insurance carriers,
third-party administrators and self-insured’s with their customers through
a combination of call center outsourcing services and rules-based Web technology.
Headquartered in Boston, MA, First Notice Systems, Inc. is a wholly owned subsidiary
of Concentra Inc. First Notice Systems and Concentra are registered trademarks
of Concentra Operating Corporation. All rights reserved.
www.firstnotice.com
About Netcost
Netcost is a nationwide claims administrator servicing Insurance and Fleet clients’
needs with a full menu of claim handling services. Netcost has delivered superior
service through the years while expanding the original automotive glass solution
to a menu of complimenting claim services. The Netcost technical integration team
offers state-of-the-art technology to support our network, including real-time
claim tracking, instant online claim access, and the ability to integrate with
any system and more.
About ClaimForce
ClaimForce combines more than 75 years of leadership and experience to provide
the insurance industry with high-value claim solutions. ClaimForce technology
improves the way the insurance industry buys and manages the products and services
that are needed to resolve an insurance claim while empowering a nationwide network
of qualified Claim Service Providers and Insurance Claim Professionals to work
together as one claims organization. By streamlining claim service procurement
and claims management processes, ClaimForce helps insurers realize significant
business transformations, productivity gains and cost reductions. The company's
leadership is committed to creating excellence in the delivery of products and
services to more than 350 North American insurance companies and thousands of
vendors in their claim service supply chain.
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