Launch Of New Command Center Will Better Serve Growing Subscriber Base

(source: GM press release)

DETROIT - OnStar by GM announced today that it has reached the three-million-subscribers milestone. OnStar, also unveiled its newly designed Command Center at the GM Global Headquarters at the Renaissance Center.

The Command Center provides a unique outreach opportunity for identifying and developing new relationships for OnStar with public and private organizations. The Command Center is a mission-critical part of OnStar operations and the nerve center for OnStar service to its subscribers.

"Our new Command Center is at the heart of our entire operation," said OnStar president Chet Huber. "It is up and running 24 hours a day, seven days a week. From the Command Center, we manage activity throughout our OnStar network to make sure that systems are operating at peak performance levels, and that subscribers receive optimum customer service."

Command Center staff monitor incoming call volumes and route to one of their call centers based on subscriber volume demands and staffing availability throughout the day. Additionally, they monitor weather and other emergency conditions throughout North America to provide real-time data to call center staff, who can then help in assisting subscribers concerning current conditions and alternative routing in the time of need.