A GlassBYTEs subscriber faxed a copy of an American Family Insurance Company pricing statement for Minnesota's D&E areas to AGRR magazine on Friday. The text of the letter follows.
Friday, February 18, 2005
Dear Shop Owner/Manager:
We appreciate the glass service you are providing American Family's policyholders. To insure timely payment of invoices and avoid misunderstandings, we are informing you of American Family's updated Glass Market pricing. The prices represent fair and responsible glass market pricing in your area and are not the lowest available to us. All Glass Market pricing is based on the most current published NAGS benchmark list prices. Invoices from you that are accurate and not exceeding American Family's pricing structure will be paid promptly as submitted. American Family's policyholders have the right to select the automotive glass shop of their choice to complete the repairs.
However, all future invoices will be paid in accordance with the established Glass Market rates.
In addition, if the cost of the claim is going to be more than a $1,000.00, please call 1-614-602-2120 or email PricingApproval@Safelite.com before beginning any work on the vehicle. You will need to get pre-authorization.
Send invoices to: American Family Insurance
We continue to look forward working with you providing automotive glass service to our policyholders. Should you have any questions, contact Safelite Solutions at email@example.com or by faxing inquiries to 614-210-9504.
No reproduction, in print, electronic or any form without the expressed written permission of
Key Communications Inc. 540-720-5584.