Allied Insurance Agents Encouraged to Recommend Safelite

A glassBYTES reader in Arizona recently contacted the online daily newsletter about a letter that Allied Insurance Agents in his area received earlier this year. Having obtained a copy of the letter and accompanying paperwork from a local agent with whom he does business, the reader, who asked not to be identified, faxed a copy to glassBYTES
The letter, sent on company stationery in February, is signed by Rudy Anderson, regional glass claim coordinator, and discusses the Allied Blue Ribbon Glass program and its connection with Safelite Solutions.

The letter reads:

Dear Allied Insurance Agent:

Thank you for your support of Allied's Blue Ribbon Glass program. Our association with Safelite Solutions allows for high quality glass repair and replacement for your customers.

A policy holder's stated preference is the only factor that should influence provider selection. We believe that we have built the best glass program in the industry, but we need your support in promoting the 1-800# and the opportunity for our customers to make their own choice of provider for glass repair or replacement without bias. While the Program allows customers to maintain the right to choose their own glass shop, the choice of a Safelite Auto Glass shop is often the most cost effective for the customer. Fast, reliable auto glass repair and replacement services is just a phone call away - 24 hours a day, 7 days a week at 800 282-1446.

We would like to share the following information:

Glass claims processed by your agency in January 2005 - 12
Claims when Safelite Glass service was available to your customers - 100%
Glass claim Loss Amount for the month - $3,164.20
Glass claim Loss Amount had Safelite been used for all claims - $2,905.25
8 month glass claim Loss Amount (June 2004-Jan 2005) - $10,870.92
8 month glass claim Loss Amount had Safelite been used for all claims - $9,406.79

The benefits of using Safelite Glass include:

• Reduced Loss Costs for the Customer-lower Loss Ratio
  
• No hassle Guarantee
  
• Customer Satisfaction feedback
  
• Qualification of Repairable windshields
  
• Ease of Scheduling-Mobile Service
  
• Ones stop shopping
  

We encourage you to share this information with your staff. By working together we can reduce claim costs and provide the excellent customer service you promised.

If you have questions about the program, you may contact me at 800 228-4011, ext 7686 or by e-mail at anderr19@nationwide.com.

Respectfully,

Rudy Anderson
Regional Glass Claim Coordinator

Enclosures
To view the flyer that accompanied the letter, click here.