Sentinel Group Recognized as Safelite Group Glass Supplier of the Year

Safelite Group recently awarded its first Glass Supplier of the Year Award to Charleston, S.C.-based Sentinel Group.

"Our partnership with Sentinel Group is one we value highly because of the customer service and professionalism that they demonstrate," said Paul Groves, Safelite director of materials management. "Our glass supplier recognition program is extremely competitive. Our suppliers have told us that they like to know how they are doing, and our scorecard system does just that."

North American glass distributor, Sentinel Group, is a wholly-owned subsidiary of the PG Group based in South Africa. They have supplied Safelite with tempered glass pieces under such brands as Armourplate and Safevue for the last 15 years. They earned the top spot as Safelite's Glass Supplier of the Year by ranking highest among 12 other truckload suppliers.

"We view this recognition as a tremendous accomplishment," said Mike Martini, Sentinel vice president and general manager. "Our companies work well together. Safelite clearly defines their expectations, and we strive to meet them. We are very serious about where we rank each month, and we do everything we can to provide superior service and products to Safelite."

Safelite maintains an extensive scorecard for each supplier. Each is evaluated monthly based on a variety of criteria, including fill rate, packaging quality, the time it takes from order to delivery and invoice accuracy.

"To us it's not all about the price," said Groves. "The overall service the supplier offers is the key to them earning the highest weighted score and ranking at the top of the list."