In another industry first, AGRR Magazine,and its online newsservice, glassbytes.com®, have undertaken an extensive survey project rating the services of auto glass networks and third party providers.
The survey asks more than 10,000 auto glass retailing companies to rate the insurance companies and TPA's according to more than 20 criteria including how easy they are to work with, how knowledgeable their CSRs are, how quickly they pay and how easy it is to resolve an issue with them.
"This will be an historic study," said Charles Cumpston, editor of AGRR/glassbytes.com. "We expect it to give us an accurate picture of how those surveyed view specific insurers and third party administrators."
Cumpston said that to his knowledge this is the first time such a study has ever been done. Results are expected in the Fall and those responding to the survey can respond anonymously or may provide their name and address if they wish to receive the results.
AGRR Magazine is the largest and most widely circulated auto glass magazine in the world, reaching more than 14,000 subscribers every issue. It is published by Key Communications Inc., publishers of glassbytes.com and USGlass magazine, among others.
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