Tag Archives: CSR competition

CSR Superstars: A Crucial Element of any Auto Glass Shop

One of the most important employees of any auto glass shop is someone often taken for granted: the customer service representative (CSR). CSRs are typically the first person a potential customer interacts with. Before a technician even looks at the … Continue reading

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Meet the Winners: Customer Service (CSR) Competition Grand Champion—Jace Geffken

AGRR magazine interviewed Jace Geffken of Transparency Auto Glass in Garner, N.C., after the awards ceremony. YouTube link. 

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Auto Glass Week’s Global Competitions Return for 2018

Auto Glass Week’s world-famous competitions return for 2018 and a new one will be joining the line-up.  The first-ever Auto Glass Technician Calibration competition, which is sponsored by Opti-Aim, will debut this year, joining the second annual Auto Glass Customer … Continue reading

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Customer Service Tips from a Customer Service Champion

Customer service is the linchpin of any AGRR business. Done correctly, it can maximize a company’s profits and public profile. Done incorrectly, both can be severely damaged. Rose Williams of Mel’s Auto Glass in Erlanger, Ky., knows a thing or … Continue reading

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