News Archive Search 
Search news from August '13 to present.
Search for news prior to August '13.
Tag Archives: CSR
That’s a First: Auto Glass Pros Earn New AGSC Certifications
Attendees at Auto Glass Week™ 2025 took full advantage of the opportunity to return home with up to eight different industry certifications. Two new certifications from the Auto Glass Safety Council (AGSC) – Glass Advanced Driver Assistance Systems (ADAS) Calibration … Continue reading
CSR Superstars: A Crucial Element of any Auto Glass Shop
One of the most important employees of any auto glass shop is someone often taken for granted: the customer service representative (CSR). CSRs are typically the first person a potential customer interacts with. Before a technician even looks at the … Continue reading
Competition Registration Closes in One Week
Time is running out to sign up to compete to become the “World’s Greatest” in this year’s technician competitions and Customer Service Representative (CSR) Competition at Auto Glass Week™ in San Antonio, Texas, on September 27-29. Competition registration closes in one week on August 15. Continue reading
Posted in glassBYTEs Headlines Tagged AGTO, Auto Glass Week, Competitions, CSR, Customer Service Representative, WRO Leave a comment
eDirectGlass to Serve as a Gold Sponsor of Auto Glass Week™ 2018
eDirectGlass (eDG) is a Gold-level sponsor for Auto Glass Week™ 2018 (AGW). AGW is an international OE and aftermarket auto glass repair/replacement event that will take place September 27-29, 2018, at the Henry B. Gonzalez Convention Center in San Antonio, … Continue reading
Posted in glassBYTEs Headlines Tagged 2018 auto glass week, Auto Glass Week™ golf tournament, CSR Leave a comment
Auto Glass Week™ Announces Rules and Regulations for WRO, AGTO and Auto Glass Technician CSR Competition
The rules and regulations for the GlasWeld Windshield Repair Competition in Honor of Walt Gorman (WRO), the Pilkington Clear Advantage Auto Glass Technician Competition (AGTO) and the Auto Glass Technician Customer Service Representative (CSR) Competition are available online. Here are … Continue reading
Auto Glass Week™ to Feature Techniques to Improve CSR Skills
Auto Glass Week™ is the place to get caught up on the latest in education, watch the top auto glass repair and replacement technicians and customer service representatives (CSR) compete, see the best industry suppliers and network with your peers. … Continue reading