Tag Archives: Safelite Group
Redacted Documents Not Filed as Deadline Passes in LYNX v State Farm Suit
Though the deadline for LYNX Services to file redacted versions of some currently sealed court documents in its case against State Farm and Safelite Group was yesterday, August 11, LYNX has yet to do so. The third-party administrator (TPA) owned … Continue reading
Lite v. Life: Safelite Trademark Suit May Soon End
According to the latest documents in a trademark case that hinges on one letter, Safelite Group and Safelife Auto Glass may soon reach a settlement. Safelite Group filed suit against Safelife Auto Glass on March 25 for alleged trademark infringement, … Continue reading
Safelite Undergoes Round of Layoffs
Safelite Group recently parted ways with a number of employees throughout the nation, several affected employees tell glassBYTEs/AGRR. According to glassBYTEs/AGRR’s sources, those laid off include customer service representatives and assistant store managers, among others. Reports that multiple people were … Continue reading
Illinois Court Unseals Whistleblower Complaint against Safelite
An Illinois court on January 3 unsealed a whistleblower complaint filed against Safelite Group Inc., Safelite AutoGlass, and Safelite Solutions LLC, alleging widespread violations of the state’s insurance claims fraud prevention act. Brian Williams, a former Safelite AutoGlass product development … Continue reading
Safelite Group Acquires California Company
With a nod to Cheryl Crow, Safelite® Group soaked up more than sun in California last week. On October 31, the company closed a deal to acquire the assets of California-based Absolute Auto Glass, Inc. With a location in Santa … Continue reading
Safelite Group Acquires Intermountain Auto Glass
Safelite® Group, owner of Safelite AutoGlass®, has purchased the assets of Idaho-based Intermountain Auto Glass. The transaction closed on Friday, October 6. “On behalf of our associates across the country, we welcome new team members with enthusiasm as they join … Continue reading
Safelite Group Acquires Multi-Location Firm
Safelite Group has acquired the assets of Colorado-based Sun Auto Glass. The transaction was completed on Friday, September 29. This is Safelite’s fifth acquisition in 2023. “It’s an exciting time in our business as we continue to expand our reach … Continue reading
Safelite Group Acquires Advanced Auto Glass
Safelite Group, owner of Safelite AutoGlass, has acquired the auto glass assets of Advanced Auto Glass operating in Weatherford, Texas. The transaction was completed on Friday, June 9, 2023. “It’s an honor to have new team members join our Safelite … Continue reading
Safelite Group Acquires Reliable Glass Division
Safelite Group, a vehicle glass services and recalibration company and owner of Safelite AutoGlass, announced an agreement to acquire the auto glass assets of Reliable Glass headquartered in Phoenix, Ariz. The transaction was completed on Friday, October 14, 2022 and … Continue reading
Safelite Group Acquires Auto Glass Assets of Binswanger Auto Glass Division
Safelite Group, a vehicle glass services and recalibration company and owner of Safelite AutoGlass, has acquired the auto glass assets of Binswanger Glass headquartered in Memphis, Tenn., with operations throughout the Midwest and Southeastern U.S. The transaction was completed on … Continue reading
Safelite Group Acquires Henderson Glass
Safelite Group, a vehicle glass services and recalibration company and owner of Safelite AutoGlass, announced today an agreement to acquire Henderson Glass in Michigan. The transaction closed on Friday, July 15, 2022. “Founded in 1915, Henderson Glass has a long-standing … Continue reading
Former Safelite President and CEO Tom Feeney Retires
On June 30, Tom Feeney will retire from Safelite after a 35-year career with the auto glass company. Feeny previously served as president and CEO for 14 years, and was credited for the company’s significant growth during that time. Feeney … Continue reading
Safelite® Group Acquires Frontier Glass
Safelite Group, owner of Safelite AutoGlass, acquired the assets of Frontier Glass in Buffalo, N.Y. The deal was completed on May 27. “We’re pleased to welcome Frontier Glass associates to the Safelite family,” says Safelite Group president and CEO Renee … Continue reading
WV Court Upholds Denial of Claim by Safelite Tech
An auto glass technician’s failure to notify his employer in a timely manner about a shoulder injury contributed to the West Virginia Supreme Court’s denial for benefits in his case against Safelite. According to court documents, Robert Wilson was an … Continue reading
Safelite Group Acquires Fremont’s Unique Payless Auto Glass
Safelite Group has acquired assets of Unique Payless Auto Glass of Fremont, Calif. The deal closed Friday, September 24, 2021. Unique Payless Auto has served the Bay Area since 2017 and, according to a statement from the company, “enjoys a … Continue reading
Safelite Acquires Glass.net
Safelite Group, which operates Safelite AutoGlass and Safelite Solutions, issued an email notification that it has acquired Glass.net and AutoGlassGuru.com as part of its purchase of Honex Interactive Industries. Glass.net, headquartered in Walla Walla, Wash., operates Mondays through Fridays providing … Continue reading
Safelite Group Acquires Troy Auto Glass
Safelite® Group, owner of Safelite® AutoGlass, announced today an agreement to acquire the assets of Troy Auto Glass in Troy, Mich. Troy Auto Glass, with one location, offers a variety of services such as auto glass replacement, windshield calibration, fleet … Continue reading
Safelite Group Names New Executive Vice President, Supply Chain
Safelite® Group, parent company to Safelite AutoGlass® and Safelite® Solutions, announced John Stacy as the company’s new executive vice president, supply chain. “Our industry-leading supply chain has long played a key role in Safelite’s success, helping us serve customers where and when … Continue reading
Safelite to Close Business Unit
Safelite Autoglass is notifying employees and key customers today that it intends to end its wholesale operation, Service Auto Glass, this week. Safelite Group will officially sunset the Service Auto Glass brand and the wholesale side of its business on … Continue reading
Associations Speak Out On Connecticut Auto Glass Bill
Associations and businesses have begun to speak out – in both opposition and support – of a new piece of auto glass legislation introduced in Connecticut’s General Assembly. The bill, also known as HB 5294, looks to “establish an auto … Continue reading
Analysis: Sizing up a Shifting Market with Safelite’s Latest Acquisition
The U.S. auto glass repair and replacement market is increasingly concentrated in some respects but highly fragmented outside of a few major players. Those major players have, in recent years, overtaken large shares of the market through mergers and acquisitions. … Continue reading
Safelite Group Announces New Chief Customer Experience Officer
Safelite Group, parent company to Safelite AutoGlass, announced the promotion of Renee Cacchillo to executive vice president, customer experience officer. “As the architect of our customer driven strategy, Renee’s proven record of success in improving customer and business insights has … Continue reading
Safelite Group Acquires Black Diamond Auto Glass
Safelite® Group has acquired the assets of Black Diamond Auto Glass with 4 locations in Arizona. The transaction was completed November 9, 2018. “As a family-owned business, our people and our customers are a top priority making it important that … Continue reading
Insurance Claims Management Announces New Majority Owners
Dan Wilson, former CEO of Safelite Group, and Paul Gross, former CEO of Insurance Claims Management (ICM), the privately held parent company of HSG and the ProGlass Alliance Network, are now the majority owners of ICM as an investor group. … Continue reading
Former Technicians Sue Safelite Due to “Forty Hour Plan”
Two former Maryland Safelite technicians are suing the company for alleged unpaid wages, according to a July 31 lawsuit filed in the U.S. District Court of Maryland Northern Division. Plaintiffs Lamar Mackall and Ryan Hunter claim the company illegally altered … Continue reading
Judge Grants Timeline Extension for Campfield vs. Safelite Case
An Ohio judge has granted an extension in the timeline for the discovery phase of the lawsuit filed against Safelite Group, Inc. by Richard Campfield and Ultra Bond. Judge Michael Watson of the Eastern Division of the Southern District of … Continue reading
WY Bill: Owners Can Choose OEM Parts at No Extra Cost
A proposed amendment to Chapter 19 by the Wyoming Department of Insurance (DOI) that would allow vehicle owners the right to choose OEM parts at no extra cost, is currently awaiting approval by Gov. Matt Mead. Some auto glass repair … Continue reading
Former Safelite Group CEO Files Complaint Against the Company
Dan Wilson, former president and CEO of Belron U.S. and Safelite Group, has filed a complaint against the company alleging that its nonqualified deferred compensation plan was mismanaged, causing him to lose millions of dollars in owed income taxes, penalty and interest. Continue reading
Safelite Responds to Minnesota Department of Commerce in Court
Whether Safelite Solutions customer service representatives (CSRs) use the word “may” be or “will” be balance billed by out-of-network glass companies does not make a difference, according to a Safelite Group and Safelite Solutions court filing late last week. Both words are truthful, the company said in its response to the Minnesota Department of Commerce in the court filing. Continue reading
Former Employee Enters Private Mediation with Safelite
Former Safelite employee Mauro Castillo Vidal and Safelite Group are entering private mediation to discuss discrimination allegations brought by Vidal against the country’s largest installer. The parties have agreed on a private mediator and have asked to court to give them until September 30, 2016 to complete discussions. Continue reading
Safelite AutoGlass to Hire 900 at New Mexico Center
Safelite Group will create 900 new insurance claims processing and support jobs in Rio Rancho, N.M., over the next four years as it opens a new center, according to Gov. Susana Martinez. Continue reading
Safelite Asks Court for Summary Judgment in Minnesota Case
Safelite Group and Safelite Solutions have filed a motion for summary judgment in their lawsuit against the Commissioner of the Minnesota Department of Commerce. They ask that the U.S. District Court for Minnesota enjoin and declare invalid enforcement of a state statute which excludes the company “from doing business without the opportunity for a hearing.” Continue reading
Safelite Group and Former Technician Continue Settlement Discussions
Safelite Group and Yadir Ontiveros, a former technician who says the company violated Fair Labor Standards Act (FLSA) by paying on a piece-rate basis, have not reached a settlement agreement. Continue reading
Minnesota Commerce Commissioner Responds to Safelite’s Interrogatory
The Commissioner of the Minnesota Department of Commerce has objected to Safelite Group and Safelite Solutions interrogatory questions in the U.S. Federal District Court for Minnesota. Safelite Group and Safelite Solutions filed a lawsuit against the Commissioner in April 2015 … Continue reading
Safelite Denies Allegations it Violated the Americans with Disabilities Act
Safelite Group has denied allegations it violated the Americans with Disabilities Act in the U.S. District Court, in the Northern District of California. The allegation was made by Christina Castillo, an individual with a disability, according to court documents, who was employed in an inventory control position by Safelite from April 2007 to December 2007. Continue reading
AAA Mid-Atlantic Auto Glass to Be Rebranded Safelite AutoGlass
AAA Mid-Atlantic Auto Glass (AMAG) branding will quickly transition to Safelite AutoGlass as a part of the acquisition, says Melina Metzger, public relations manager for Safelite Group. Safelite Group, Safelite AutoGlass’ parent company, is acquiring substantially all the automotive glass repair and replacement assets from AMAG. Continue reading
Safelite Acquires AAA Mid-Atlantic Auto Glass
COLUMBUS, Ohio – Safelite® Group, Safelite AutoGlass® parent company, has reached an agreement to acquire substantially all vehicle glass repair and replacement assets from AAA Mid-Atlantic Auto Glass LLC (AMAG). AMAG was a joint venture owned by wholly owned subsidiaries of AAA Club Alliance and Club Assist. Continue reading
Safelite Adds Three New Executives
Safelite Group, the parent company of Safelite AutoGlass, Safelite Solutions and Service AutoGlass, has named three new hires. Christina Hays has joined as vice president of marketing; Cheri Sagona is now associate vice president of culture and communications; and Abby Zimmerman is director of recruitment. Continue reading
Safelite to Hire 300 for Call Centers to Support $1.5 Billion in Sales
Safelite Group plans to hire 300 new phone representatives for its two Columbus, Ohio-area call centers, to support the company’s “all-time high of $1.5 billion” in sales for 2015. Continue reading
Safelite Group Senior VP Recognized
Renee Cacchillo, Safelite Group senior vice president of customer, brand and technology has been named a “2015 Customer Champion” by 1to1 Media. Continue reading
Safelite Group Buys Central Missouri AGRR Company
Safelite Group is acquiring substantially all of the automotive glass assets of central Missouri-based Accurate Glass. Continue reading
Settlement Deadline Nears in Campfield-Safelite Case
A U.S. District Court in Ohio has ordered Rich Campfield, founder of Ultra Bond in Grand Junction, Colo., to make a settlement demand by the end of this month in the case against Safelite Group, Safelite Solutions and Safelite Fulfillment (Safelite). Safelite is to respond no later than December 20, 2015, according to the U.S. District Court, Southern District of Ohio, Eastern Division. The case revolves around allegations of misleading advertising that favors replacement of windshields rather than repairs of long cracks. Continue reading
Safelite Group Acquires Turner’s Custom Auto Glass in South Carolina
Safelite Group, parent company to Safelite AutoGlass, is acquiring substantially all of the automotive glass assets of Turner’s Custom Auto Glass based in Florence, S.C. The company will operate under a co-branding strategy “until further plans are made,” according to Safelite. Continue reading
Safelite Denies Former Technician’s Class Action Allegations Over Pay-Per-Piece Compensation
Safelite Fulfillment, Safelite Group and Safelite Glass Corp. have denied a former technician’s allegations that the company violated the Fair Labor Standards Act (FLSA) through its pay-per-piece program. The complaint “fails to state sufficient facts,” according to Safelite’s attorney. Continue reading
Minnesota Case Takes One Step Closer to Trial
The case between Safelite Group, Safelite Solutions and the Minnesota Commerce Commissioner is moving closer to trial. Safelite Group had sued the commissioner and asked the U.S. District Court of Minnesota for a preliminary injunction to enjoin and declare invalid enforcement of a Minnesota statute which excludes “Safelite from doing business in Minnesota without the opportunity for a hearing.” Continue reading
Safelite Group Undergoes Organizational Changes with Executives
Safelite Group, which owns Safelite AutoGlass and Safelite Solutions, has promoted Renee Cacchillo, formerly vice president of customer and brand strategy, to the senior leadership team as senior vice president of customer, brand and technology. She will add the strategic … Continue reading
Safelite Group Acquires Western Pennsylvania-Based Pro Auto Glass
Safelite Group is acquiring substantially all of the automotive glass assets of Hermitage, Pa.-based Pro Auto Glass & Mirror. For the immediate future, the company will operate under a Safelite and Pro Auto Glass co-branding strategy. Continue reading
Minnesota Supreme Court Denies Safelite’s Petition for Review
The Minnesota Supreme Court has denied Safelite Group and Safelite Solutions petition for further review of an Appellate Court decision that upholds the settlement agreement between the Minnesota Department of Commerce, Insurance Division and Auto Club Group. Continue reading
Minnesota Department of Commerce Commissioner Calls Safelite Complaint “Misleading”
Safelite Group and Safelite Solutions complaint in U.S. District Court, District of Minnesota, over a Minnesota statute is “misleading,” according to attorneys representing the Commissioner of the Minnesota Department of Commerce. Safelite Group has sued the commissioner and asked the court for a preliminary injunction and to enjoin and declare invalid enforcement of a Minnesota statute which excludes “Safelite from doing business in Minnesota without the opportunity for a hearing.” Continue reading
Safelite’s Complaint Against Minnesota Attorney General Is Voluntarily Dismissed
Safelite Group and Safelite Solutions have voluntarily dismissed the complaint against Lori Swanson, in her official capacity as Attorney General of Minnesota, without prejudice in the U.S. District Court of Minnesota. The complaint remains against the second defendant—the Commissioner of the Minnesota Department of Commerce. Safelite filed the complaint to enjoin and declare invalid enforcement of a Minnesota statute which excludes “Safelite from doing business in Minnesota without the opportunity for a hearing.” Continue reading
Safelite Asks U.S. District Court for Preliminary Injunction
Safelite Group and Safelite Solutions have asked the U.S. District Court of Minnesota to issue a preliminary junction to temporarily halt enforcement of a Minnesota statute it contends prohibits “insurers and insurance claims processors from engaging in truthful commercial speech.” Continue reading
Minnesota Insurance Department Asks State Supreme Court to Deny Safelite’s Petition
Minnesota’s Department of Commerce, Insurance division, has asked the Minnesota Supreme Court to deny Safelite Group and Safelite Solutions petition for review. Safelite asked for the review of a decision by the Appellate Court that upholds the settlement agreement between the Minnesota Department of Commerce, Insurance Division, and Auto Club Group. Continue reading
Safelite CEO Honored as Red Cross Humanitarian of the Year
Tom Feeney, president and CEO of Safelite Group, which owns Safelite AutoGlass and Safelite Solutions, is the recipient of the 2015 American Red Cross Humanitarian of the Year award—an honor bestowed upon those who have improved lives in central Ohio and beyond, according to the company. Continue reading
Safelite Asks Minnesota Supreme Court to Review Cease and Desist Order from Insurance Division
Safelite Group and Safelite Solutions have petitioned the Minnesota Supreme Court to review a decision by the appellate court that upholds the settlement agreement between the Minnesota Department of Commerce, Insurance Division, and Auto Club Group. The settlement requires Auto Club Group to “cease and desist from using Safelite Solutions, or any other subsidiary of Safelite Group Inc., as its administrator of automotive glass claims in Minnesota,” according to the settlement agreement. Continue reading
Minnesota Department of Commerce Commissioner Settles with the Auto Club Group
The Minnesota Department of Commerce, Insurance Division, has entered a settlement agreement with the Auto Club Group that provides for the Auto Club Group to pay a civil penalty of $150,000 and “cease and desist from using Safelite Solutions, or any other subsidiary of Safelite Group Inc. as its administrator of automobile glass claims in Minnesota,” according to the settlement agreement. Continue reading
Johnson, Safelite and Archer Western Contractors Agree to Settlement Conference
Jerri Joann Johnson, who filed a complaint against Safelite alleging one of its technicians caused damage to her vehicle which the company “refuses to fix,” has agreed to a settlement conference with Safelite Group and Archer Western Contractors. Continue reading
Judge Grants Permanent Injunction Against Connecticut Anti-Steering Law
The lawsuit filed by Safelite Group and Safelite Solutions against Connecticut Attorney General George Jepsen and Thomas Leonardi, state insurance commissioner, over the state’s anti-steering law has reached a resolution. A Connecticut U.S. District Court judge has granted the parties’ joint motion for entry of final judgment, permanent injunction and stipulation of voluntary dismissal. Continue reading
Safelite, Connecticut Attorney General Reach Settlement over Anti-Steering Law
Safelite Group, Connecticut Attorney General George Jepsen and Thomas Leonardi, state insurance commissioner, have “agreed in principle on the major terms of a settlement and have begun preparing definitive documents memorializing the agreement,” the parties’ attorneys have reported to the U.S. District Court of Connecticut. Continue reading
Safelite Acquires AGRR Services’ Side of Santa Fe Glass
Safelite Group, parent company to Safelite AutoGlass, is acquiring substantially all of the automotive glass assets of Kansas City’s Santa Fe Glass, not including its glazing-related business. The AGRR business “will operate under a Safelite and Santa Fe co-branding strategy until further plans are made,” according to a Safelite statement. Continue reading
Safelite’s Subpoenas Sent to Six AGRR Companies Over Anti-Steering Law on Hold
Six AGRR companies have withdrawn their motions to quash Safelite Group’s subpoenas over Connecticut’s Act Concerning Automotive Glass Work (Public Act 13-67) in the U.S. District Court of Connecticut after the companies have agreed to place the subpoenas “on hold.” Continue reading
LYNX Services, Safelite Put Subpoena on Hold Over Connecticut Anti-Steering Law
LYNX Services has informed the U.S. District Court for the Western District of Pennsylvania that it and Safelite Group have reached an agreement to put the subpoena regarding Connecticut’s Act Concerning Automotive Glass Work (Public Act 13-67) on hold. The company filed a consent motion to withdraw its motion to quash the subpoena without prejudice and the judge agreed. Continue reading
Safelite Group Announces Three Promotions
Safelite Group has promoted three long-time employees within its supply chain group. Rich Glover has been named vice president of manufacturing and distribution; Paul Groves has been promoted from director of materials management to assistant vice president, supply chain; and Reuben Lo has been promoted from a senior analyst in the finance department to general manager of Service AutoGlass. Continue reading
Court Refers Case over Alleged Violations of Family Medical Leave Act to Mediation
The Eastern U.S. District Court of Michigan, Northern division, has referred a case against Safelite Group by a former employee to mediation. The case alleges violations to the Family Medial Leave Act (FMLA) and the Americans with Disabilities Act (ADA). The parties involved, a former employee based in Livonia, Mich., and Safelite Group told the court “it may be helpful if this court refers the case to mediation,” according to court documents. The judge agreed. Continue reading
Safelite Dismissed from Nevada Rollover Lawsuit
Safelite Group has been dismissed from the lawsuit by a woman who says she lost both her husband and young daughter in a rollover crash, according to documents filed in the U.S. District Court in Clark County, Nev. Iwona Patnaude initially alleged that the windshield separated from the vehicle in a North Dakota crash and listed Safelite as a defendant in her suit, claiming the company had replaced the windshield. Continue reading
Safelite Creates New Position: Vice President, Customer and Brand Strategy
Safelite Group has named Renee Cacchillo to the newly created position of vice president, customer and brand strategy. Cacchillo was formerly vice president of service delivery. Continue reading
Safelite Group Acquires Auto Glass Division of Detroit-Based Michigan Mobile
Safelite Group has acquired the auto glass division assets of Michigan Mobile Glass & Trim Inc., which includes three locations in the Detroit metro area and one location in Traverse City, Mich. The deal excludes the glazing-related business. Continue reading

