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Tag Archives: TPA
Wide-Ranging Auto Glass Bill Proposed in Western State
A bill with some of the strongest regulations for auto glass repair and replacement companies in the country was introduced recently in the state of Washington. Recalibration Notification The bill would require auto glass repair and replacement shops to inform … Continue reading
AGSC Holds Webinar About State Farm’s Big Switch
State Farm’s upcoming switch in claims administrators from LYNX Services to Safelite Solutions was the subject of a webinar for Auto Glass Safety Council (AGSC) Registered Members today. The AGSC webinar brought together over 100 AGSC Registered Member Companies to … Continue reading
Posted in glassBYTEs Original Story Tagged AGSC, AGSC Registered Member Companies, LYNX Services, Safelite Solutions, State Farm, TPA 2 Comments
State Targets Steering with New Auto Glass Insurance Bill
A bill prohibiting auto glass insurance steering practices was introduced in February in the South Carolina House. If it becomes law, the bill would strictly regulate the language insurance companies and third-party administrators (TPA) could use with consumers. According to … Continue reading
State Farm Changes Recalibration Policy
State Farm Insurance has notified members of its National Glass Program that it is changing the approval process for installing original equipment manufacturer (OEM) glass on vehicles with windshield-mounted cameras. The new procedure will go into effect for at least … Continue reading
Posted in glassBYTEs Original Story Tagged ADAS Recalibration, Hot News Alert, LYNX Services, OEM, State Farm, TPA 16 Comments
New TPA On The Block: Major Auto Services Company Launches New Venture
There’s a new third-party administrator (TPA) in the arena, and its name is Driven Claims. According to Michael Macaluso, Driven Brands’ executive vice president of Paint, Collision, and Glass (PC&G), the company has been in this realm since 2019 with … Continue reading
Posted in glassBYTEs Original Story Tagged City Auto Glass, Driven Brands, Quackt Glass, third-party administrator, TPA, TPAs 3 Comments
Three’s A Crowd: Experts Weigh In On TPAs
Does the following scenario sound familiar? A customer walks into your shop eager to get their windshield replaced, and you’re happy to help them. Their insurance should cover the work, but you need to check. So you and your potential … Continue reading
Posted in glassBYTEs Original Story Tagged auto glass shops, insurance, third-party administrators, TPA, TPAs 7 Comments
Insurance Claims Management Announces New Majority Owners
Dan Wilson, former CEO of Safelite Group, and Paul Gross, former CEO of Insurance Claims Management (ICM), the privately held parent company of HSG and the ProGlass Alliance Network, are now the majority owners of ICM as an investor group. … Continue reading
Posted in glassBYTEs Original Story Tagged HSG, ICM, Insurance Claims Management, ProGlass Alliance Network, Safelite, Safelite Group, TPA 3 Comments
Arizona Senate Bill Clears First Hurdle
After much discussion, Arizona SB 1155, a bill aimed at strengthening the state’s current anti-steering laws and requiring timely inspections of glass claims, cleared the state’s Senate Committee on Government. “I come here before you today as someone who’s been … Continue reading
Posted in glassBYTEs Original Story Tagged "zero deductible", auto glass repair, auto insurance, LYNX, Safelite, State Farm, TPA, windshield 1 Comment
Proposed Arizona Bill Addresses Auto Glass Repair and Replacement Practices
Arizona state Senator David Farnsworth has introduced an amendment to the state’s current legislation that relates to auto glass repair and replacement practices. More specifically, it addresses how auto insurers and third party administrators (TPAs) should handle auto glass claims. … Continue reading
Exploring Direct Billing as a Viable Payment Option
Over the course of nearly two decades, automotive insurance providers have slowly but surely offloaded their responsibilities to third-party administrators (TPAs)—businesses (or business divisions) set up for the sole purposes of dolling out referrals, making payments and shuffling electronic paperwork … Continue reading
Posted in glassBYTEs Original Story Tagged auto glass, auto insurance, direct billing, Independent Glass Association, short pays, TPA 1 Comment
LYNX Now Requires Proof of Successful Recalibration
Third party administrator (TPA) LYNX Services, a Solera company, recently sent a notice to some auto glass repair shops and dealerships stating that it will now require documentation of a successful recalibration, which has to be accepted, prior to payment … Continue reading
Michigan Company Pushes Back Against Third Party “Steering”
When a new staffer at a Michigan automotive glass shop recently became concerned at what she thought were efforts by insurance companies to “steer” customers, she decided to do something about it. Continue reading
TODAY’S BLOG: Letter to a Third-Party Automotive Glass Claims Administrator
“I spent an hour composing a cover letter to a third-party automotive glass claims administrator (TPA) to mail in along with my initial, and hopefully last, two invoices that I will ever bill to them. I want to share most of that letter with you as I believe the issues raised strike at the heart of some of what is wrong with automotive glass.” —Neil Duffy Continue reading
Cheskis Anticipates Changes with Acquisition of Netcost
Gerber National Glass Services (GNGS), a third-party automotive glass claims administrator (TPA), might soon move away from its partnership with LYNX Services, which provides call center services. Boyd Group Income Fund is purchasing Netcost Claims Services (NCS)—and bringing with it, a call center—to combine with GNGS, according to Eddie Cheskis, CEO of Glass America, a Boyd Group subsidiary. Continue reading