Tag Archives: Nancy Friedman

Nancy Friedman: Morning Coffee with a Side of Advice

Friday morning at Auto Glass Week™ (AGW) started off with Morning Coffee with Nancy Friedman, also known as the telephone doctor. Friedman has helped hundreds of companies increase their service level through her commonsense ideas, skills, tips and techniques. This … Continue reading

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Auto Glass Week™ Introduces “Morning Coffee With” Series

This year, Auto Glass Week presents a series of early morning, informal sessions called “Morning Coffee with” designed for all, but with a special focus on owners and managers who have been in the auto glass business for less than … Continue reading

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The Telephone Doctor Provides a Customer Service Cure

Quality products and service are at the heart of any business plan, but quality only goes so far. According to Nancy Friedman, the Telephone Doctor, more business is lost due to poor treatment of customers than due to poor products. … Continue reading

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