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Tag Archives: certification
Techs Make History at Auto Glass Week™ 2025
The Auto Glass Technician Competition (AGTO) finalists stood by their demo vehicles at noon on September 11 with a sense of nervous excitement. A full 90 minutes of work stood between them and a potential gold medal, and all four … Continue reading
Posted in glassBYTEs Original Story Tagged AGSC, AGTO, AGTO 2025, AGW 2025, Auto Glass Week 2025, Calibration Competition, certification, CSR competition, WRO, WRO 2025 1 Comment
Certified Service: Glass.com Employee Awarded Customer Service Certification
Glass.com’s director of customer service now has the certification to prove he’s a master of his craft. The National Customer Service Association (NCSA) designated Mike Meabon as a Certified Customer Service Professional (CCSP). The NCSA awards certification to customer service … Continue reading
Not So Scary: Organizations Help Demystify ADAS Technology
Advanced Driver Assistance Systems (ADAS) technology can appear dauntingly complicated to the trained eye and untrained eye alike, yet understanding it has become a necessary part of auto glass repair and replacement work. With the growing market value and popularity … Continue reading
Posted in glassBYTEs Original Story Tagged ADAS, ADAS calibration, adas training, AGSC Certification, certification Leave a comment
Ford Launches “Certified Glass Network”
Ford is introducing its own “Ford Certified Glass Network” (FCGN) for auto glass businesses that work on Ford vehicles. The automaker’s website says the program will help prepare technicians “to meet the highest quality standards for every Ford and Lincoln … Continue reading
Posted in glassBYTEs Original Story Tagged ADAS, AGSC, auto glass, Calibration, certification, Ford, Ford Certified Glass Network, Lincoln, windshield replacement, windshields 1 Comment
Woman Up: Glass Installer Overcomes Gender Bias
After five years as a mobile glass installer for a major auto glass retailer, Jaymie Percival says she was considered the company’s best installer in Texas. “They knew it, but they didn’t treat me that way,” Percival, 53, said. She … Continue reading
Posted in glassBYTEs Original Story Tagged auto glass, certification, equality, gender bias 1 Comment