Tag Archives: certification

Certified Service: Glass.com Employee Awarded Customer Service Certification

Glass.com’s director of customer service now has the certification to prove he’s a master of his craft. The National Customer Service Association (NCSA) designated Mike Meabon as a Certified Customer Service Professional (CCSP). The NCSA awards certification to customer service … Continue reading

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Not So Scary: Organizations Help Demystify ADAS Technology

Advanced Driver Assistance Systems (ADAS) technology can appear dauntingly complicated to the trained eye and untrained eye alike, yet understanding it has become a necessary part of auto glass repair and replacement work. With the growing market value and popularity … Continue reading

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Ford Launches “Certified Glass Network”

Ford is introducing its own “Ford Certified Glass Network” (FCGN) for auto glass businesses that work on Ford vehicles. The automaker’s website says the program will help prepare technicians “to meet the highest quality standards for every Ford and Lincoln … Continue reading

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Woman Up: Glass Installer Overcomes Gender Bias

After five years as a mobile glass installer for a major auto glass retailer, Jaymie Percival says she was considered the company’s best installer in Texas. “They knew it, but they didn’t treat me that way,” Percival, 53, said. She … Continue reading

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Attention AGSC/NWRD Members: Attend AGW for your Continuing Education Units

To maintain the highest standards in automotive glass repair and replacement, auto glass technicians who are Auto Glass Safety Council (AGSC) members must receive a certification as well as recertification. Recertification applies to accredited technicians who have previously taken and … Continue reading

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