Author Archives: Travis Rains

Windshields with Obstructions Could Still Yield Traffic Stops Under Proposed Connecticut Law

The Connecticut State Senate recently passed SB 1195, dubbed the driving equity bill, which would establish a number of secondary violations for motorists. If made law, the measure would prohibit traffic stops solely for violations such as one non-working headlight, … Continue reading

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State Farm Accused of Refusing to Pay Adequate Hourly Rates for Luxury Vehicle Repair

State Farm is at the center of a Florida lawsuit alleging that the insurance company refuses to pay for proper and necessary repairs on luxury vehicles, such as Porsche. According to the class action complaint filed on May 18, the … Continue reading

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Ford Database Displays Glass Shops

Ford-certified auto glass repair and replacement shops are receiving notification that the original equipment manufacturers’ collision website is “live and running,” along with search tools for consumers. Peter Brown, president of Tiny & Sons Auto Glass Co. in Pembroke, Mass., … Continue reading

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How One Company’s Fish Story Helps Community

Minnesota-based City Auto Glass has held its annual Walleye Classic in the North Star State for nearly two decades, with proceeds totaling hundreds of thousands of dollars benefiting area youths. Red Lowen, tournament chair, says this year’s event, held May … Continue reading

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Governor Signs Measure that Kills AOB, Zero-Deductible Status in Florida

The Florida Bill, which prohibits policyholders from entering into assignment of benefits (AOB) agreements for AGRR work, was signed into law by Governor Ron DeSantis on Thursday, May 25 and is now law. The new law marks the end of … Continue reading

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New Jersey Lawsuit Alleges ‘Defective’ Windshields on Jeep Wranglers, Gladiators

Fiat Chrysler Automobiles (FCA) is the latest vehicle manufacturer to be hit with allegations of defective windshields on select models. Three plaintiffs from as many different states now allege the company’s 2016-present Jeep Wranglers and Gladiators contain defects that leave … Continue reading

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Subaru Cautions of Water Intrusion During Aftermarket Tint Installation

The April 2023 edition of Subaru’s Tech Tips newsletter cautions of reported issues relating to the installation of aftermarket window tint on 2024 Crosstrek and Impreza vehicles. According to the publication, the matter was traced back to water application during … Continue reading

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XYG North America Returns as Auto Glass Week™’s Keynote Speaker and Replacement Competition Sponsor

XYG North America will sponsor the keynote speaker and auto glass technician competition for Auto Glass Week™ (AGW) 2023. As such, the company will help bring this year’s keynote Shaun White to all full registrants. On Wednesday, September 20, starting … Continue reading

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He’s Back! Peter Gold has a New Invention Designed to Save Lives

Peter Gold, the man behind the Universal Window Moulding and inventor of visual vehicle door communication systems, continues his mission to save lives with his newest invention, the Vehicle Door Pillar Light. There is no shortage of bridges named after … Continue reading

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Are Kia’s Windshields Defective?

A collection of plaintiffs from around the United States have filed suit in California against Kia America Inc. They allege that 2020-2023 Kia Telluride vehicles contained “defective windshields,” that crack, chip and/or fracture under normal driving conditions. The plaintiffs argue … Continue reading

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Mercedes, Toyota See Panoramic Sunroof Cases Play Out Differently

The sagas of the panoramic sunroof, and allegations that a number of vehicle manufacturers use “defective” products that result in shattered glass, continue through U.S. courts. While one manufacturer appears to be gearing up to contest the allegations in Georgia, … Continue reading

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Jaguar Takes Another Swing at Dismissing Defective Windshield Allegations

With discovery plans already on the books for both parties in the case, Jaguar Land Rover North America (JLRNA) is making another effort to dismiss class action claims that its 2020-2022 Defender windshields are defective. Court documents filed by plaintiffs … Continue reading

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Meet the Latest Data Miner: Your Windshield

Apple is seeking a patent for an augmented-reality windshield, according to documentation published by the U.S. Patent and Trademark Office on Tuesday, May 2. In addition to displaying speed indicators alongside local speed limits, Apple says the windshield also provides … Continue reading

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Tree Branch Used to Shatter Windshield

Salina police are looking for a stick-wielding man on a bicycle who damaged a woman’s car. Police Captain Paul Forrester tells KSAL News that a 60-year-old Salina woman was driving a sedan in the 100 block of N. College on … Continue reading

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Florida Legislature Passes Bill Barring AOB Agreements for AGRR Work

Florida’s SB 1002, which prohibits policyholders from entering into assignment of benefits (AOB) agreements for AGRR work, was approved by the House after its third reading on Tuesday, May 2.  Unless vetoed by the governor, Floridians with insurance policies starting … Continue reading

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Volkswagen, Plaintiffs Reach Settlement in Sunroof Case

Plaintiffs alleging defective sunroofs in a number of Volkswagen and Audi models have reached a settlement with the vehicle manufacturer. The plaintiffs brought the suit against Volkswagen Group of America and Volkswagen AG, filing multiple amended complaints since the first … Continue reading

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Are Side-View Mirrors Going Away?

Are side-view mirrors going the way of running boards and rumble seats? If the buses of New York City’s Metropolitan Transportation Authority (MTA) are the harbingers, they are. After examining accident statistics and maintenance costs for 2022, the authority says … Continue reading

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Shops in Florida and Virginia Deal with Aftermath of Tornadoes

This past weekend, tornadoes struck Palm Beach Gardens in Florida and Virginia Beach, Va. While no fatalities have been reported in either case, auto glass replacement shops in those areas will likely see an influx of jobs in the coming … Continue reading

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Windshield Repair Offers Earth-Friendly Replacement Alternative

Saturday, April 22 was Earth Day 2023, and the efforts and initiatives it champions remain relevant for the auto glass industry and its customers throughout the year. Linda Rollinson, owner of Superior Auto Glass of Tampa Bay in New Port … Continue reading

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Florida Senate Advances Bill Banning AOB Contracts and More

SB 1002, a bill prohibiting Assignment of Benefit (AOB) contracts for windshield repair and replacement as well as Advanced Driver Assistance Systems (ADAS) calibration and recalibration, cleared the Florida Senate on Wednesday, April 19. An amendment to the bill, which … Continue reading

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CollisionRight Continues Expansion Efforts with New Acquisitions

Rich Harrison, chief executive officer at Ohio-headquartered CollisionRight, has announced new acquisitions for his company. With the additions of D’s Paint & Body, Action Collision and Severn Auto Body, Harrison says CollisionRight expands into the Illinois market while “adding density” … Continue reading

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Bills Requiring OEM Parts, Repair Procedures on Newer Vehicles Introduced in Texas

Two bills have been introduced to the Texas legislature, one each in the House and Senate, that could bring significant changes to the manner in which shops perform repairs on insured vehicles. HB 3476 and SB 1083 would both require … Continue reading

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Florida AOB Bills Continue to Expand, Advance Through Committees

Bills that would ban assignment-of-benefits (AOB) agreements for auto glass repair, replacement, and calibration and re-calibration are swiftly making their way through the committee process in both the Florida House and Senate. With both measures, HB 541 and SB 1002, … Continue reading

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Book Your Auto Glass Week™ Hotel Now!

You need a place to stay for Auto Glass Week™, and we have options! The event has host hotels in two different locations for 2023. The event’s headquarter hotel is the DoubleTree by Hilton Virginia Beach, located right next to … Continue reading

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Toyota Hit with Lawsuit Alleging ‘Defective’ Panoramic Sunroofs

Toyota is the most recent major vehicle manufacturer, along with Mercedes and Nissan, to face a lawsuit alleging “defective” panoramic sunroofs on certain models. All three lawsuits deliver similar arguments and point to the complexity that comes with manufacturing the … Continue reading

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Peter Brown Elected Vice Chair of AGRSS Committee

Peter Brown, owner of Tiny & Sons Glass Co. in Pembroke, Mass., has been elected vice chair of the Automotive Glass Replacement Safety Standards (AGRSS) Committee. Brown’s involvement in the committee has always been about more than just good business … Continue reading

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Object Punches Hole Through Pickup Truck Windshield on I-95

A driver is recovering after an unknown object smashed through the front windshield of their GMC pickup truck along I-95, according to authorities. Click here to read more.

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Could Advertisements Make Their Way onto Windshields?

Ford Global Technologies has filed a patent with the U.S. Patent and Trademark Office (USPTO) for an automotive glass display that could turn its future vehicles into advertising platforms, a trend the manufacturer says has already emerged in the automotive … Continue reading

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ADAS Calibration a Billion-Dollar Industry

Jacques Navant of Don’s Mobile Glass and the Calibration Station in Modesto, Calif., is not surprised at the growth impact ADAS technology is having on the AGRR industry. In analyzing more than 10,000 windshield lookups, the windshield lookup service AutoBolt … Continue reading

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Autoglass Adopts New BSI Standard

Autoglass has announced that it is adopting the new British Standards Institution (BSI) standards for windshield repairs. Click here to read more. 

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Boyd Group Reports ‘Record Sales’ for 2022

The Boyd Group, which operates a number of collision and glass locations, including Gerber Collision & Glass in the U.S., says it experienced a nearly 30% sales increase in reporting the company’s 2022 financial results. Paired with a same-store sales … Continue reading

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Auto Glass Week’s™ Auto Glass Calibration Competition Welcomes Autel as Name Sponsor

Autel has signed on as the name sponsor of the Calibration Competition at Auto Glass Week ’23. “Autel is proud to be the sponsor of this year’s ADAS calibration competition at Auto Glass Week,” says Stewart Peregrine, Autel’s senior executive … Continue reading

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Judge Says Auto Glass Anti-Trust Case Will Continue

O.E.M. Glass Network and Brooklyn Wholesale Glass (OEMGN), operating collectively as Brooklyn Wholesale, have accused Mygrant Glass Company of trying to put them out of business by way of an “illegal” agreement. A New York District judge recently denied motions … Continue reading

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Auto Glass Week™ Welcomes GlasWeld as the Windshield Repair Competition Sponsor

GlasWeld has once again reserved exclusive naming rights to the Windshield Repair Competition as part of 2023 Auto Glass Week™. As a longtime Auto Glass Week sponsor, GlasWeld knows the importance of being at the event and its role in … Continue reading

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Obituary: Mark Flasch

Mark Flasch, a familiar name among auto glass professionals with his more than 30 years of experience in the industry, passed away suddenly of natural causes at 63 on March 14, 2023, in Illinois. Flasch’s tenure in the auto glass … Continue reading

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Florida Committees Advance AOB Measures, Add Calibration Amendments

Two pieces of legislation related to the auto glass repair and replacement (AGRR) industry, and more specifically assignment-of-benefit (AOB) contracts, continue to make their way through the Florida legislature. HB 541 and SB 1002, both of which would bar such … Continue reading

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D’Ieteren Group Continues Purchase, Disposal of Own Shares

D’Ieteren Group continues to buy back its own shares as part of a repurchase program launched in 2019, with the company now holding approximately 2.5% of its total ordinary shares outstanding as self-owned treasury stock. Michael Collins of EquiNova Capital … Continue reading

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NH House Commerce and Consumer Affairs Committee Kills Calibration Bill

HB 304, sponsored by Rep. Tim McGough (R), received a designation of “Inexpedient to Legislate” from the New Hampshire House Commerce and Consumer Affairs Committee on March 8, 2023. The measure would have required auto glass repair and replacement facilities … Continue reading

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Autel and Repairify See ‘Perfect Alignment’ with New Partnership for OEM Solutions

Autel and Repairify are “extremely excited” about a new agreement that will see the delivery of the latter’s Original Equipment Manufacturer (OEM) remote solutions for diagnostics, calibrations and programming through Autel’s remote-capable products in North America. Paul Marshall, senior product … Continue reading

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Belron Reports Sales Increase for 2022, Sets 2023 Predictions

D’Ieteren Group recently presented its full-year 2022 results, which include financial data from Belron, owner of Safelite AutoGlass. With Belron’s total sales increasing by 20% to nearly $6 billion and by 20.7% from continuing operations, the company saw a “slightly” … Continue reading

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Florida Shop Owner Fights to ‘Save the AOB’

The Florida legislature is taking another look at assignment-of-benefit (AOB) contracts by way of House Bill 541 and Senate Bill 1002. The former would bar vehicle insurance policyholders from entering into AOB contracts with repair shops, including auto glass repair … Continue reading

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Safelite Acquires Missouri’s Mark’s Mobile Glass

Safelite Group, the owner of Safelite AutoGlass, has acquired the auto glass assets of Mark’s Mobile Glass, a company that operates five locations throughout Missouri. The transaction was completed on Friday, March 3, 2023, and marks Safelite’s first major acquisition … Continue reading

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Mercedes Sued for Allegedly ‘Defective’ Panoramic Sunroofs

A new class action lawsuit filed in Georgia alleges that the panoramic sunroofs on select Mercedes Benz models ranging from 2006 forward contain a “defect.” The plaintiffs allege that the panoramic sunroofs have a “propensity to shatter under normal driving … Continue reading

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Jaguar Land Rover NA, Plaintiffs File Discovery Plan for Windshield Lawsuit

Jaguar Land Rover North America (JLRNA) and a collection of plaintiffs alleging windshield defects on 2020-2022 Defender vehicles continue their back-and-forth in New Jersey District Court, according to recent filings. While a final pre-trial conference date has not been set, … Continue reading

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Black History Month: AGRR Industry Offers ‘Waves of Opportunities’

Patricia Smiley, president of South Carolina-headquartered Quackt Glass, has seen her share of ups and downs throughout her career. While she thrives on providing solutions to patrons, she’s also learned that not every customer is a good customer and that … Continue reading

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Hyundai, Kia Issue Fix for Vehicles Falling Prey to Social Media Challenge

The National Highway Traffic Safety Administration (NHTSA) reports that Hyundai and Kia will roll out “theft deterrent software” for vehicles falling victim to a TikTok social media challenge resulting in numerous broken windows and thefts. While the fix is set … Continue reading

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Safelite to Pay $45,000 to Settle EEOC Sex Discrimination Lawsuit

Safelite AutoGlass and the Equal Employment Opportunity Commission (EEOC) have come to terms with respect to the latter’s allegation of sex discrimination brought in September 2022. Safelite was accused of violating federal law by refusing to hire a qualified applicant … Continue reading

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Bill Introduced to Florida Senate Barring AOB Contracts for AGRR Work

Senator Linda Stewart (D – Orlando) has introduced legislation to the Florida Senate relating to windshield replacement practices “in an effort to curb excess litigation and protect consumers.” Senate Bill 1002, companion legislation to a similar proposal already at the … Continue reading

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NH Legislator Wants Consumers Notified of Calibration Prior to Work

A hearing was held Wednesday, Feb. 15, on a bill by New Hampshire Rep. Tim McGough that would require auto glass repair and replacement facilities to tell customers calibrations are necessary for their vehicles prior to work being done. Rep. … Continue reading

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Miles Traveled Drops More Than 3B Miles from November 2021

November 2022 figures from the Federal Highway Administration (FHA) show that vehicle miles traveled were trending downward for nearly every region of the United States. The administration’s traffic trends for November 2022 show a 3.5 billion decrease in vehicle miles, … Continue reading

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Tesla Awarded Patent for Electromagnetic Windshield Wiper System

Tesla has received a patent from the U.S. Patent and Trademark Office (USPTO) for a new windshield wiper system that takes aim at conventional designs. As opposed to an electric motor, the company’s electromagnetic windshield wiper system utilizes a linear … Continue reading

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Michigan Judge Rejects Inequitable Conduct Defense from SMR Automotive Systems

A Michigan District Court has ruled that SMR Automotive Systems failed to show that Magna Mirrors of America engaged in inequitable conduct during recent proceedings. The ruling follows a favorable jury verdict for SMR with respect to patent applications related … Continue reading

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Eleventh Circuit Dismisses Appeal from Geico

The Eleventh Circuit Court of Appeals has dismissed an appeal from Geico with respect to a Florida judge’s ruling that the insurer could not use the state’s Motor Vehicle Repair Act to bring legal claims against windshield repair shop Glassco … Continue reading

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Jaguar Moves to Dismiss Windshield Complaint

A class action lawsuit alleging that 2020-2022 Defender vehicles from Jaguar Land Rover North America contain defective windshields continues to make its way through New Jersey District Court. Following the filing of an amended complaint, and Jaguar’s response to that … Continue reading

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New England AGRR Shops Battle Below-Zero Temperatures

The past few days have seen auto glass companies in New England contend with frigid temperatures, with some parts of New Hampshire recording wind chills of 30 degrees below zero. Leon Haines of Portland Glass in the Granite State says … Continue reading

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Safelite, Caliber Executives Elected Officers for CIECA Board of Trustees

Brady Bonner, vice president of Client Sales and Support at Safelite Solutions, and Caliber Collision’s chief information officer Ashley Denison were recently elected as officers to the Collision Industry Electronic Commerce Association (CIECA) Board of Trustees. The officers will serve … Continue reading

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PPI: Automotive Sector Pricing Holds Steady

Prices for materials used in the auto glass industry either rose slightly or remained steady from November 2022 to December 2022, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). Changes in year-over-year … Continue reading

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NHTSA Opens Evaluation into Ford Explorers and Allegations of Detaching Windshield Trim Panels

The National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) is evaluating 2011-2019 Ford Explorers with respect to allegations that windshield trim panels may detach when driving at “highway speeds.” According to documentation filed by ODI, a preliminary … Continue reading

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Florida AOB Agreements in Crosshairs Again

Florida Rep. Philip Griffitts introduced legislation to the state’s House of Representatives that would bar vehicle insurance policyholders from entering into assignment-of-benefit (AOB) contracts with repair shops. HB 541, filed on January 27, would prohibit policyholders from entering into such … Continue reading

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Safelite’s Website Reportedly Back Online Following Weekend Maintenance

The auto glass repair and replacement industry has been looking for answers this past week as reported issues with Safelite’s website were seemingly gumming up the works for companies and their day-to-day operations. According to the owner of one company, … Continue reading

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PipeKnife Company Acquires VaccuFlex Product Line

The PipeKnife Company has acquired the VaccuFlex product line from KateCo LLC effective January 20, 2023. PipeKnife founder and CEO Dell Skluzak says the purchase complements the company’s auto glass replacement and installation tools already on the market. VaccuFlex is … Continue reading

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Tesla Seeks to Patent Localized-Heat Method for Auto Glass Manufacturing

Tesla has filed a patent application with the U.S. Patent and Trademark Office for a technique for making automotive glass that involves using localized heat to generate “aggressive” curves and folds. The company says its method allows the formation of … Continue reading

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GM Awarded Patent for Auto-Dimming Windshield

General Motors has been awarded a patent from the U.S. Patent and Trademark Office for a windshield capable of dimming when experiencing excessive glare from oncoming vehicles. When paired with an augmented reality heads-up display (HUD), the system also highlights … Continue reading

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RV Supplier Returns

After an approximate two-year hiatus, Import Glass Corporation (IGC) is once again offering auto glass for recreational vehicles (RVs) and buses. Company vice president Ramon Gonzalez, Jr., says customer input brought about the company’s return to the market and the emergence of … Continue reading

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Texas Bill Proposes New Freedoms for Automobile Insureds, Repair Choice

Insureds in Texas could see more leeway when it comes to working with their insurance companies and having their auto glass repaired courtesy of a new bill recently introduced in the Texas House of Representatives by Rep. Travis Clardy (R-District … Continue reading

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Mercedes Recalls Additional 2001-2011 Models for Detaching Sunroofs

The continuation of a 2017 investigation into the bonding between the glass sunroof panel and the sliding roof frame on a number of Mercedes-Benz models has resulted in the recall of an additional 123,696 vehicles. In late 2019, Mercedes recalled … Continue reading

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‘Defective’ Vehicle Lawsuit Centralized in California

The Central District of California will hear a class action lawsuit alleging that certain Kia America Inc., Hyundai Motor America and Hyundai Kia America vehicles contain a “defect” making them more susceptible to theft. None of the parties in the … Continue reading

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Ford Certified Collision Network Unveils RepairLogic

Members of the Ford Certified Collision Network (FCCN) can now access a new tool designed to provide shops with “fast and easy access” to Original Equipment Manufacturer (OEM) repair procedures, including those for auto glass. As the industry continues to … Continue reading

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Holly X. Biller Named President of Key Media and Research (KMR)

Key Media & Research, publisher of AGRR magazine, today announced the promotion of Holly X. Biller to the position of president. Biller has previously served as vice president of the company and has spent her career in positions of increasing … Continue reading

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Jack’s Glass Sold, Bradens to Retire

Glass has been a central focus in the lives of Donna and Jack Braden for 46 years. That makes it tough for the couple to step away from the business, which they have done. The outgoing owners of the Allentown, … Continue reading

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PGW Auto Glass Acquires Georgia’s Auto Glass Direct

PGW Auto Glass LLC ended 2022 with the addition of not one, but two companies. Following the acquisition of American Glass Distributors on December 23, 2022, the company next acquired Auto Glass Direct (AGD) on December 30, 2022. AGD tells … Continue reading

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A Look at the Top Ten Stories From 2022

A cybersecurity breach at Mygrant Glass, numerous lawsuits and legislative initiatives, and Ford’s unveiling of its Ford Certified Glass Network (FCGN) dominated the glassBYTEs news cycle in 2022. With 2023 right around the corner, here are some of the stories … Continue reading

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Longtime Industry Icon Passes Away

Edward Fennell Jr., former well-known vice president at Bartelstone Glass and a member of the Glass Hall of Fame™, died on Thursday, Dec. 8, in Boynton Beach, Fla., at the age of 86. Robert Kent, CEO of Bartelstone Glass Distributors, … Continue reading

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AirPro Sues, Alleges Unfair Competition

AirPro Diagnostics LLC names multiple defendants, including Drew Technologies Inc., in a lawsuit alleging breach of contract, unfair competition and interference with business expectancy. According to the complaint filed in U.S. District Court for the Eastern District of Michigan, AirPro … Continue reading

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US Regions Show Slight Changes in Vehicle Miles Traveled

New figures from the Federal Highway Administration (FHA) show that vehicle miles traveled in most of the five regions in the U.S. are trending upward, though only slightly. For September 2022, the South Atlantic region saw the biggest jump from … Continue reading

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South Carolina Legislature Delves into Insurance Policies, Auto Glass

Four measures relating to the auto glass repair and replacement (AGRR) industry have been pre-filed and assigned to committees in the South Carolina House of Representatives. From the Rural Area Support Act that requires insurance policies to contain an appraisal … Continue reading

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Massachusetts Division of Standards Issues Repair-Shop Guidance for Insurance Compensation

The Massachusetts Division of Standards has announced guidance for glass repair shops regarding communications with customers and compensation claimants may expect to receive from insurers. The announcement comes as the Division says it is aware that some shops may suggest … Continue reading

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Dealership Glass Auto Glass Obtains FCGN Certification

Dealership Glass Auto Glass announces that it’s the first member of the Ford Certified Glass Network (FCGN) in Washington State. Service manager Lloyd Ryan expects other vehicle manufacturers to follow suit in offering a service similar to Ford’s, which he … Continue reading

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NHTSA Opens Query into Hyundai Wiper Motor Recall

Hyundai Motor America’s August recall of 2020-2021 Palisade vehicles stemming from the potential failure of a wiper motor brought on by windshield obstructions such as snow and ice may not have been enough. According to the National Highway Traffic Safety … Continue reading

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Driven Brands Picks a Name for Its AGRR Business

Driven Brands Holdings Inc. will market its glass services under the Auto Glass Now (AGN) name starting January 2023. Michael Macaluso, executive and group president of paint, collision and glass, says the rebrand will be accompanied by a “technology refresh” … Continue reading

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Safelite Receives Extra 30 Days to Respond to Sex Discrimination Lawsuit

Those who are monitoring the Equal Employment Opportunity Commission’s (EEOC) lawsuit alleging sex discrimination against Safelite AutoGlass will have to wait a few more days to receive an update on the proceedings. While Safelite originally had until mid-November to file … Continue reading

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Deceased Man Found in Auto Glass Shop in Kansas

The Kansas Bureau of Investigation (KBI), the Allen County Sheriff’s Office and the Neosho County Sheriff’s Office are investigating a homicide after a man was found dead the evening of Saturday, Dec. 3 at an auto glass shop in Chanute, … Continue reading

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Ford Announces First Member of Its Certified Glass Network

Don’s Mobile Glass in California says it’s the first U.S. member of the Ford Certified Glass Network (FCGN). Jacques Navant, the company’s technical director, and chief operations officer Dave Leach say the development comes as an “investment in competence.” Ford … Continue reading

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Nissan Appeals Class Action Ruling in ‘Defective’ Sunroof Lawsuit

Nissan is challenging a recent California district court ruling that resulted in class action certification for drivers in multiple states. On appeal, the vehicle manufacturer has raised the question of whether plaintiffs presented “sufficient admissible evidence” that identified a common … Continue reading

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Former Employee Sues Xtreme Auto Collision & Glass for Alleged Violations of Labor Code

A former employee of Xtreme Auto Collision & Glass Inc., in California, has filed a class action lawsuit alleging that his former employer violated the California Labor Code and the Industrial Welfare Commission Wage Order. Plaintiff Diego Bautista, and individuals … Continue reading

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Florida Appeals Court Upholds Dismissal of AOB Lawsuits Against Progressive

Florida’s 5th District Court of Appeals upheld the dismissal of more than 16 auto glass assignment-of-benefits (AOB) lawsuits against Progressive Insurance last week. With appellants arguing that the insurance provider failed to pay the full amount for windshield replacements, the … Continue reading

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GM Files AR Patent that May Fight Glare

GM Global Technology Operations LLC has submitted a patent with the U.S. Patent and Trademark Office for a display system that could be incorporated into one or more windows of a vehicle as well as navigational and driver assist systems. … Continue reading

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From Military Service to the Auto Glass Industry, Teamwork Matters

While having the chance to utilize the GI Bill for his college education was certainly one perk of serving in the armed forces, Christopher Schroeder of Sika says it was really his desire to serve his country that led him … Continue reading

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BMW Recall Stems from Improperly Bonded Windshields Courtesy of Robot

BMW of North America is recalling certain 2023 X5 and X7 vehicles due to a potential risk of electrical short circuits. The underlying issue, however, is that the windshields may not have been properly bonded to the vehicles by a … Continue reading

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Driven Brands to Continue 2022 Expansion of Paint, Collision and Glass Segment

In reporting its financial results for the third quarter of 2022, Driven Brands Holdings Inc., says it aims to open more than 30 additional stores in the paint, collision and glass segment before the end of the year. Driven Brands … Continue reading

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SEMA Back on Track in 2022

Exhibitors and attendees are taking stock of the week’s festivities as the 2022 SEMA Show comes to a close in Las Vegas on Friday, November 4. While the show returned from its COVID-19 hiatus in 2021, the consensus from many … Continue reading

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ACE American Won’t Receive Reimbursement for Defense of Safelite

Zurich American Insurance Company, and Discover Property & Casualty Company are off the hook for $1.65 million each now that a federal judge in Ohio has granted their motion for summary judgment. That means Safelite’s insurance company, ACE American Insurance … Continue reading

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Nissan Could Appeal Class Action Ruling from Lawsuit Alleging ‘Defective’ Sunroofs

Nissan could be on its way to challenging a recent California district court ruling that resulted in class action certification for drivers in multiple states. The ruling, a continuation of a 2017 lawsuit alleging that a number of vehicles contain … Continue reading

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Third Circuit Strikes Down Appeal from Former Safelite Employee

A former Safelite employee in Connecticut alleging employment discrimination failed to file a timely complaint with the Connecticut Commission on Human Rights and Opportunities, according to a recent ruling. The U.S. Third Circuit of Appeals subsequently upheld the lower court’s … Continue reading

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Allstate Awarded Patent for Automated Assessments and Claims Processing Technology

Documentation provided by the United States Patent and Trademark Office reveals that Allstate was recently awarded a patent for technology that is able to generate automated mobile damage assessments and claims processing. The insurance provider says the technology incorporates a … Continue reading

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European Commission Imposes ‘Disposal’ of PHE’s Specialized Glass Repair Activities

Parts Holding Europe (PHE), a subsidiary of the D’Ieteren Group, has entered into “exclusive negotiations” with MACIF for the disposal of its specialized glass repair activity Mondial Pare-Brise. Disposal of PHE’s specialized glass repair activities was imposed by the European … Continue reading

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Bill Would Prohibit Subscriptions for Vehicle Features Such as ADAS

A bill recently introduced by assemblypersons Paul Moriarty and Joe Danielsen of New Jersey Districts 4 and 17, respectively, would prohibit manufacturers from requiring subscriptions for certain motor vehicle features. The bill would make it unlawful for manufacturers or dealers … Continue reading

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Jaguar Responds to Claims of Defective Defender Windshields

Jaguar Land Rover North America, LLC, has filed its response to a class action lawsuit alleging that 2020-2022 Defender vehicles contain defective windshields. The vehicle manufacturer argues that the U.S. District Court of New Jersey should dismiss the complaint for … Continue reading

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Class Action Against Kia, Hyundai Alleges ‘Defective Vehicles’

If you think you are doing more smash-and-grab fixes lately, especially on certain vehicle makes, it could be for good reason. A recent class action lawsuit brought against Kia and Hyundai alleges that certain vehicles were manufactured without engine immobilizers … Continue reading

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Hyundai to Notify Customers of Recall on Friday, Oct. 14

Hyundai Motor America will send out safety recall notifications this week to owners of the 2020-2021 Hyundai Palisade. According to documentation submitted to the National Highway Traffic Safety Administration (NHTSA), there is an issue with the windshield wiper motor, which … Continue reading

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Cheaper Car Insurance Rates May Come with Costly Bills for Repair and Replacement

From the 2022 Subaru Forester Wilderness to the Jeep Wrangler Willys Sport, Insure.com has released its list of the 20 cars that are the least expensive to insure this year. As in past years, SUVs and CUVs remain the cheapest … Continue reading

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Back to Business in Florida

Florida’s recovery from Hurricane Ian, which made landfall on Wednesday, Sept. 28, continues “feverishly” says the president of an auto glass and calibration operation in Fort Myers. While debris still lines the streets, and many stoplights, as well as hundreds … Continue reading

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Apple Files Patent for Window Defect Sensing, Image Processing

Apple has submitted a patent encompassing systems and techniques for sensing defects associated with windows and windshields, and for performing image processing based on the sensed defects. The system may even spot-clean windshields, and provide repair and replacement recommendations. Apple … Continue reading

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Campfield Sues Safelite in California (on Behalf of its Citizens)

Documents recently unsealed by a California court reveal that Ultra Bond owner and president Richard Campfield is suing Safelite on behalf of the people of California for alleged violations of California’s insurance code. Campfield filed a 2015 lawsuit that alleged … Continue reading

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Hurricane Ian Hits Florida, AGRR Industry

Wind speeds of more than 150 mph were recorded when the eye of Hurricane Ian made landfall in Florida on Wednesday, Sept. 28. With the category 4 hurricane forecast to move into the central part of the state on Thursday, … Continue reading

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Mike Rowe Applauds Auto Glass Week™ 2022, AGRR Industry

XYG North America and Autobahn-sponsored keynote speaker Mike Rowe came away from his first Auto Glass Week™ in San Antonio with a solid impression of not only the industry as a whole, but the people behind the scenes who make … Continue reading

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Tesla to Recall Nearly 1.1 Million Vehicles over Window Automatic Reversal System

Tesla Inc. has notified the National Highway Traffic Safety Administration (NHTSA) that it will perform a free-of-charge, over-the-air (OTA) software update with respect to the window automatic reversal system on various models from 2017-2022. The safety recall may affect as … Continue reading

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Vitro Opening Distribution Center in Suburban Chicago

Vitro Automotive Glass will hold an open house for its warehouse facility and distribution center in Franklin Park, Illinois, its second such location in the United States, on Friday, Sept. 23. Jim Ricci, business development manager at Vitro, says the … Continue reading

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Champions Overcome Stiff Competition at Auto Glass Week™

Competitors at Auto Glass Week™ 2022 are at the top of their game in a field that is ever evolving and advancing toward the future. But even the best of the best have challenges they must overcome to stay at … Continue reading

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Final Day of Auto Glass Week Focuses on the Positives of Working in the Auto Glass Industry

The final day of Auto Glass Week 2022 in San Antonio kicked off with seminars that covered the best ways to increase business and wrapped up with a Career Day panel that focused on why the auto glass industry is … Continue reading

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Save Time and Get Paid While Protecting Lien Rights

Protecting lien rights is often an afterthought, an unfortunate reality seeing as how oftentimes it’s too late to seek relief amid payment discrepancies on a job. And while lien rights and processes differ from state to state, there are general … Continue reading

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Auto Glass Week Starts Strong in San Antonio

Auto Glass Week is in full swing in San Antonio, with participants packing the Henry B. Gonzalez Convention Center on Wednesday, Sept. 14. Industry professionals started the morning by hitting the meeting halls for a variety of educational seminars. Wednesday’s … Continue reading

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PPG Industries Awarded $26 Million from Chinese Automotive Glass Company

A Chinese automotive glass maker is on the hook for $26 million after the Third Circuit upheld a default judgment with respect to the company, Jiangsu Tie Mao Glass Co. Ltd., and accusations that it stole trade secrets from PPG … Continue reading

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Extreme Heat Requires Extreme Planning for Auto Glass Industry

Triple-digit temperatures in the western United States have auto glass repair and replacement (AGRR) shops navigating the associated issue of adhesive application in high temperatures. With most adhesive manufacturers recommending that such work not be performed in temperatures more than … Continue reading

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Auto Windscreens: Delaying Windshield Repairs a ‘False Economy’

Recently-released data from the United Kingdom company Auto Windscreens shows that policyholders waited an average of 15 days before booking their windshield chip repairs in August 2022. They waited only eight days to book those repairs in August 2019. The … Continue reading

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Safelite Acquires Pro Tech Auto Glass in Pennsylvania

The Safelite Group, owner of Safelite AutoGlass, recently announced the acquisition of Pennsylvania-headquartered Pro Tech Auto Glass, a retail chain serving western Pennsylvania, southern New York and eastern Ohio. The transaction closed on Friday, Aug. 26. “Founded in 1972, Pro … Continue reading

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Campfield, Ultra Bond File Appeal in Lawsuit Against Safelite

Richard Campfield, Ultra Bond owner and president, has filed an appeal with respect to a 2015 lawsuit that alleged Safelite engaged in false windshield replacement advertisements that harmed his business. A federal judge in Ohio granted summary judgment to Safelite … Continue reading

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PPI: Auto Glass Material Prices Show Slight Month-Over-Month Increases

Prices for materials used in the auto glass industry showed mostly slight increases in July 2022 when compared to one month prior. Adhesives and sealants also remain up 20% over 2021 figures, according to recently released Producer Price Index (PPI) … Continue reading

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Precise Calibration Measurements are Here to Stay

Crown Collision Solutions in Massachusetts recently used a “unique” procedure complete with specific floor targets to perform a 360 degree camera calibration on a Mazda CX-9 with a passenger-side mirror replacement. Operations manager Tom Johnson expects such procedures to increase … Continue reading

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Insurers Argue over more than $3M for Safelite Defense Costs in Ultra Bond Inc. Suit

Defendants Zurich American Insurance Company, and Discover Property & Casualty Company have until the end of August to file replies in support of their cross-motion for summary judgment in a case where Safelite’s insurer, plaintiff ACE American Insurance Company, seeks … Continue reading

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ROLAGS 2 Development Continues

The Repair of Laminated Automotive Glass Standard (ROLAGS) 2 Standards Committee of the National Windshield Repair Division (NWRD) is always looking for additional input in its effort to maintain and interpret industry standards. The second generation of the standard, referred … Continue reading

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All US Regions Experience June Slide in Vehicle-Miles Traveled

New figures from the Federal Highway Administration (FHA) show that all five U.S. regions experienced declines in vehicle miles traveled for June 2022 compared to the same month one year prior. Not only did miles traveled on all roads and … Continue reading

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PPI: June 2022 Shows Adhesives, Sealants Experience 22% Year-Over-Year Increase

Prices for materials used in the auto glass industry showed mostly continued year-over-year increases in June 2022, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, … Continue reading

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California DMV Files ADAS Advertisement Complaint Against Tesla

The long-lead times Tesla is experiencing with respect to securing glass for its automobiles is not the only challenge currently facing the automaker. California’s Department of Motor Vehicles has taken issue with Tesla’s advertisement of ADAS features, including usage of … Continue reading

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Inflation Reduction Act Draws Opposition from Numerous Organizations

The Inflation Reduction Act passed the House this past week becoming the country’s most ambitious energy and climate policy to date. While politicians tout the passage as a positive development, a number of organizations, including the Society of Collision Repair … Continue reading

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Vehicle Miles Traveled Continue to Increase from 2021

New figures from the Federal Highway Administration (FHA) show that while vehicle miles traveled continue to increase for Americans as compared to 2021, the rate of that increase has slowed compared to February and March. While year-over-year increases for February … Continue reading

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Boyd Group Reports Increases to Sales and Gross Profits

Boyd Group Services Inc. reports more than 30% increases to both sales and gross profits for the second fiscal quarter of 2022. Timothy O’Day, president and CEO of the Boyd Group, says demand for services continues to “substantially exceed capacity” … Continue reading

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Macenzie and Jennifer Curbow to Compete Once Again at Auto Glass Week™ ‘22

Macenzie Curbow will return to defend his two-year title in the windshield repair competition at Auto Glass Week™ (AGW) come September, while his wife, Jennifer, looks to improve upon her third-place ranking from a year ago. The couple says they’re … Continue reading

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Mobile Unit Musts

In the past 40 years, Mark Delia of Citywide Auto Glass in San Diego, Calif., has utilized all manner of vehicles from minivans to trucks for his company’s mobile services. He says finding the right vehicle is one of the … Continue reading

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High Gas Prices Forecast to Have Little Impact on VMT, Accident Frequency

The latest report from CCC Intelligent Solutions finds that high gas prices are likely to have a minor impact on miles driven and, therefore, accident frequency for the rest of 2022 and 2023. Susanna Gotsch, senior director and industry analyst, … Continue reading

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European Commission Approves D’Ieteren’s Acquisition of PHE

The European Commission has approved D’Ieteren’s acquisition of PHE following an investigation into what the development would mean for competition in France’s auto glass repair and replacement industry. While the commission expressed competition concerns, D’Ieteren received approval after agreeing to … Continue reading

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Auto Repair Parts, Labor Costs Up Significantly

CCC Intelligent Solutions senior director and industry analyst Susanna Gotsch says the cost to replace auto parts increased 7.4% in 2021 over 2020, and increased by another 6% by mid-year 2022, according to statistics from CCC and the Bureau of … Continue reading

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Houston Auto Glass Company Beats Former Employee in Court

SIFA, Inc., owner of Atlas Auto Glass in Houston, Texas, recently took a former employee to court for allegedly using company resources to start his own competing business. The U.S. Bankruptcy Court of the Southern District of Texas awarded SIFA … Continue reading

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Driven Brands Reports Revenue Increase, Net Loss for Q2

Driven Brands Holdings Inc. has announced its second-quarter financial results, with president and CEO Jonathan Fitzpatrick reporting a 36% revenue increase over 2021 alongside a net loss for the quarter. The company’s new glass sector grew throughout the first two … Continue reading

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Full-Size Passenger Trucks Remain Popular with Thieves in 2021

If auto glass shops wondered about the continued prevalence of full-size pick-up truck customers needing repairs after attempted or successful thefts of their vehicles within the past year, they’re likely not alone. That’s because the National Insurance Crime Bureau’s recently-released … Continue reading

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Tesla Launches Internal Investigation into Glass Purchase Order

Omead Afshar, the Tesla executive in charge of the company’s factory in Austin, Texas, is reportedly one of the subjects of an internal investigation into a plan to purchase construction materials that are difficult to obtain. The material in question … Continue reading

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Class Action Claims Certified in Lawsuit Against Nissan

A class action lawsuit brought against Nissan North America, Inc. from 2017 alleging a number of its vehicles include a “defect” on their panoramic sunroofs that results in shattering under normal driving conditions continues to make its way through court. … Continue reading

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Ford Launches Certified Glass Network and Hands-On Skills Course

Ford Motor Company announced the creation of an original equipment manufacturer network dubbed Ford Certified Glass Network (FCGN). The initiative is designed to ensure that glass installation and calibration on Ford and Lincoln vehicles are performed to the highest quality … Continue reading

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Class Action Alleges Defective Windshields on 2020-2022 Land Rover Defenders

Two plaintiffs are bringing a class action lawsuit against Jaguar Land Rover North America, LLC, based on allegations of defective windshields on 2020-2022 Defender vehicles. According to court documents filed at the end of June 2022, it is alleged that … Continue reading

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AEGIS Tools International Sold to Wood’s Powr-Grip; Birkhausers to Retire

The assets of AEGIS Tools International, Inc. have been sold to Wood’s Powr-Grip Co., Inc. (WPG) of Laurel, Montana, effective July 11, 2022. AEGIS owners Robert and Caryn Birkhauser called the development a “natural progression” in a relationship with Wood’s … Continue reading

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Driven Brands Acquires Fifth US Auto Glass Brand K&K Glass

Driven Brands Holdings has announced its acquisition of Florida-based K&K Glass. The development marks the fifth U.S. auto glass brand brought under Driven Brands, with former owner of K&K Dan Knowlton saying the acquisition will help the business and its … Continue reading

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NOVUS Glass to Unveil ‘Groundbreaking’ Initiatives for 50-Year Anniversary

Minnesota-based NOVUS Glass is celebrating 50 years of service to the auto glass industry by rolling out several initiatives aimed at raising brand awareness and highlighting defining moments in the company’s history. Ted Andersen, vice president of operations USA, says … Continue reading

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Ford Issues Recall for Inadequate Front Windshield Bonding on 2022 Broncos, Rangers

More than 63,000 Ford 2022 Broncos and Rangers are potentially affected by inadequate windshield bonding, resulting in the manufacturer issuing a recall for the vehicles. According to the National Highway Traffic Safety Administration (NHTSA), inadequate front windshield bonding may result … Continue reading

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A New Approach for Increasing Customer Confidence

Gilberto Linderos, owner of Fix It Auto Glass in Houston, Texas, has pulled from his experience as a first responder in Mexico to bolster the confidence customers have in his business.  By incorporating decals on his vehicles that read “Auto … Continue reading

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Unique Video Showcases Windshield Repair Advantages

As new technology emerges, steep prices have the industry and its customers increasingly turning to windshield repair over total replacement. From saving time, money and lives, the National Windshield Repair Division (NWRD) of the Auto Glass Safety Council (AGSC) highlights … Continue reading

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North Carolina Business Owner and Son Killed in Head-On Collision

Michael Shane Marlowe, owner of B & B Auto Glass and Mirrors in Statesville, N.C., was killed the evening of Monday, June 13, when a vehicle reportedly crossed the centerline and collided with his golf cart. Marlowe’s 5-year-old son, Bentley … Continue reading

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Americans Continue to Hit the Road in 2022

The recovery of American road travel from the COVID-19 pandemic continues, according to recent figures from the Federal Highway Administration (FHA). February and March of this year saw more miles clocked than in the same timeframe in 2021, with year-over-year … Continue reading

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A New Niche for Discount Auto Glass

Arkansas-based Discount Auto Glass will double its square footage upon opening its newest satellite location in Conway in the coming months, a move that owner Kevin Copeland says will allow the company to capitalize on the emerging niche of offering … Continue reading

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